Muller Honda of Gurnee - Service Center

oil change The person who took care of me was super nice and polite! I wish There was an opening sooner than I had got but it was worth the wait. Service is exce The person who took care of me was super nice and polite! I wish There was an opening sooner than I had got but it was worth the wait. Service is excellant!!! More

Jason Fosdick outstanding customer service Jason provides outstanding customer service. He calll youbas soon as you stand in front of the service advisors desk. He’ll give you an honest repair Jason provides outstanding customer service. He calll youbas soon as you stand in front of the service advisors desk. He’ll give you an honest repair / discrepancy of your car. He also remembers your name and face. Aso listens to customers. Highly recommended! Angelo Rosales 2012 Odyssey Touring. More

Sherwin olavere Great service. Service was done quickly and informed well of what was going to happen. After work was done it was reviewed and explained in detail. Great service. Service was done quickly and informed well of what was going to happen. After work was done it was reviewed and explained in detail. More

First and last time I tried this dealership for a recall and in oil change set it up brought my vehicle and they did the recall did not do the oil change then they brou I tried this dealership for a recall and in oil change set it up brought my vehicle and they did the recall did not do the oil change then they brought me my car they decided to wash it for me and the car was dirtier after they washed it then before they washed it never dried the car off very unhappy More

Routine Service Very honest, courteous, friendly and upfront. Describe the services needed and don't add up unnecessary service items to the list. Work is always done Very honest, courteous, friendly and upfront. Describe the services needed and don't add up unnecessary service items to the list. Work is always done right. In my 20 years of coming to this dealership I have never gone back to them for services not performed right. More

Service quality has gone down over past few years Have been coming here for over 10 years, service has gone down. The quality is not there. You are not even acknowledged when you drop ok off your car Have been coming here for over 10 years, service has gone down. The quality is not there. You are not even acknowledged when you drop ok off your car for a scheduled service appointment. Started looking elsewhere for my car needs. More

Recall on my 2018 Accord. Courteous and friendly service was done for the recall of my 2018 Accord. And even though I was a little late for my appointment, and they were very Courteous and friendly service was done for the recall of my 2018 Accord. And even though I was a little late for my appointment, and they were very busy, I still did not have to wait very long for the job to be finished. A thorough explanation was also given for the work done and the reason. More

Experiences at Honda of Gurnee So, to start this off. I bought my car here and De Rosa was a pretty good business man so that was good. I signed 10miles on the car when it actually So, to start this off. I bought my car here and De Rosa was a pretty good business man so that was good. I signed 10miles on the car when it actually had 20 with the one I was given, nothing big just thought I’d put that there. But, where the star rating comes from is I thought going to a Honda Dealership for service on a Brand New Civic would be perfect sense, well I’ve been there a few times, and I mean like 3 times, and each had some kind little issue. I forget the very first one, but the 2nd time they forgot to put a cap back on after changing the oil which gave my car a weird and loud noise. Same exact thing happened to my brother luckily he caught it on time before leaving the dealership as he was aware of my experience. The 3rd time which was very recently, was that they felt the need to remove my coffee cup out of the cup holder and lay it on the my passenger seat. Why? No clue why it would bother them if you ask me. Most of my work is done at Honda Of Kenosha because of these experiences at this location. More

Mixed experience I gave 4 stars for my latest oil change appointment. I was very impressed with service (in a positive way), but, there was small disappointment - they I gave 4 stars for my latest oil change appointment. I was very impressed with service (in a positive way), but, there was small disappointment - they did not wash my car. Yes, I am very picky customer and expected that my car washed at the end of the service. They actually have big note posted on the counter that stated "if you do not want you car to be washed, please tell us...". So, as a default I assumed that my car will be washed, but it was not... When I see my car ready to be picked up (dirty as is was), I did not mentioned car wash because I was in a hurry, and have to leave for work. Well, lesson learned - next time I will specifically ask for car wash, no assumption that it is part of the package. Again, other than that service was excellent and I am very satisfied how I was treated as a customer. Many thanks. More

Service Very satisfied in every aspect of the service I received. Service was completed in a very timely manner I thought I would be there a lot longer than I Very satisfied in every aspect of the service I received. Service was completed in a very timely manner I thought I would be there a lot longer than I was. More