Muller Honda of Gurnee - Service Center

Oil service Excellent experience, as always. Muller’s service department is top notch, and I appreciate their expertise and friendly attitudes. A great dealers Excellent experience, as always. Muller’s service department is top notch, and I appreciate their expertise and friendly attitudes. A great dealership to do business with! More

Outstanding service! I always feel confident and well cared for at Muller Honda service of Gurnee. They do a thorough job on my car every time and are always pleasant and I always feel confident and well cared for at Muller Honda service of Gurnee. They do a thorough job on my car every time and are always pleasant and eager to help. Great job! More

Great Service! I always used to go to oil lubes joints and now I always go to the dealer. Will continue going because of the service I get. I always used to go to oil lubes joints and now I always go to the dealer. Will continue going because of the service I get. More

Brake pad replacement caused tire balance problems. When contacted the service Dept they said it’s usual. After checking with other Honda dealer they fixed the problem. caused tire balance problems. When contacted the service Dept they said it’s usual. After checking with other Honda dealer they fixed the problem. More

In for a repair, out with a new car. Excellent service. Friendly and helpful Sales team. Not pushy at all. We've bought 2 vehicles there in the past 7 months and couldn't be more happy. Excellent service. Friendly and helpful Sales team. Not pushy at all. We've bought 2 vehicles there in the past 7 months and couldn't be more happy. More

Service department is horrifying My wife purchased a car here under prior ownership. Since the ownership changes any attempt at getting service is a horrifying experience. Don't ex My wife purchased a car here under prior ownership. Since the ownership changes any attempt at getting service is a horrifying experience. Don't expect to be able to speak to anyone on the phone at any time of day. Be prepared for lies and smartasses. Be prepared for nothing to be done on your car because the person working on it (allegedly) is not even working. If you buy a car here just don't even bother with service and go to the dealership in Libertyville. If that doesn't suit your needs buy a car from anyone else in America. I have owned cars for 43 years and have never experienced such miserable service. More

Complete service travesty The most disgusting attitude at their service center, from "techs", to service advisors, to service manager Tom Green. To call him unprofessional and The most disgusting attitude at their service center, from "techs", to service advisors, to service manager Tom Green. To call him unprofessional and rude is an understatement. I'm not going to get into details here, I saved that for the complaint I filled against him with Honda's corporate office. He probably thought because I am foreign and have an accent that I'm stupid and uneducated. Wrong Mr. Green, I'll make sure your behavior is know?n by Honda, your general manager Robert, BBB and every possible review site in existence. You treated me like garbage and a second class citizen. You talked down on me, degraded me and mocked me. I'm considering going to local TV, radio and newspaper outlets. That will depend on how Honda's corporate office handles this. More

BEWARE AND BE WARNED Lady takes 2007 Pilot in for recall. Left paying for brake and power steering flush. They did brakes 7,000miles ago and PS 20,000miles. Lady takes 2007 Pilot in for recall. Left paying for brake and power steering flush. They did brakes 7,000miles ago and PS 20,000miles. More

Service department ( Jason is best ) I been live Gurnee for more than 20 years ! Use to be Rosen Honda now is muller Honda ! But name is change and owner ship is changed, but the employe I been live Gurnee for more than 20 years ! Use to be Rosen Honda now is muller Honda ! But name is change and owner ship is changed, but the employees at location to serving you well and friendly never change by my version !! Specialty at service department (Jason ) he more than 15 years experience at automobile business and honda services , that why the only person I look for frist is Jason ....the best part of his service key is make you feel like part of his career family members and make sure you Walk out with smile !! Thanks again Jason !!! More

Helpful Staff A bullet was shot through my vehicle window in 2009. The service staff kept my vehicle indoors until repairs and claims adjuster appraisals could be A bullet was shot through my vehicle window in 2009. The service staff kept my vehicle indoors until repairs and claims adjuster appraisals could be completed. This was very helpful, since the outdoor temperatures at the time were below freezing. I was given a new loaner vehicle, and did not pay one penny for this added convenience. They completed the repair in one week. Currently, the service staffing levels are not very good. Walk-in service is no longer available, and service appointments have to be made a week or more in advance. However, I still feel their staff is very friendly and helpful. More