Muller Volkswagen

Jennifer Freeman Our entire experience was outstanding thanks to our sales person, Randy!! We bought 2 vehicles from Muller Volkswagon and we are enjoying them both a Our entire experience was outstanding thanks to our sales person, Randy!! We bought 2 vehicles from Muller Volkswagon and we are enjoying them both a lot! More

Randy and his team I was looking for a used car for my daughter for several months....I went into the dealer and met Randy. I told him my daughter would be back from co I was looking for a used car for my daughter for several months....I went into the dealer and met Randy. I told him my daughter would be back from college in June so there was not too much time pressure. Randy kept me updated for a few weeks until the right car turned up. I was a bit particular, wanting a safe car but knowing that living on a college campus would get banged up a bit. When we decided on a car, the entire dealership went above-and-beyond to make the experience good. In fact, the General Manager gave Randy permission to all the car to stay on the lot for as long as I needed. Randy was sincerely exceptional. More than just knowing about the design of the cars, he was able in "simple English" to discuss the features....and was very objective in how he spoke about the different models. I was relaxed around Randy in an industry where I normally walk in feeling stressed that I will be pressured. In dealing with Randy, I felt very comfortable! My plan now is that when my daughter comes home, I will take the keys and ask for at "test drive." I will let her drive it home to show her mother to see if she likes it. At that point, I'll say the dealer let us keep it for the weekend to make sure all is well. At some point I'll, just say, "just keep it.."..... Thanks for the experience...it's been great and I will do the same for my son in a short time!!! More

I've been going to the Highland Park Volkswagen dealership for service for over 20+ years and found their service department to be excellent. It was time to trade in my 15 year old Passat wagon for dealership for service for over 20+ years and found their service department to be excellent. It was time to trade in my 15 year old Passat wagon for something new. I went to the Muller Volkswagen of Highland Park web site to see what was available as well as review the salesman testimonials. I really liked what the customers were saying about Tom Donahue. As Mike Muller has said "You will not be disappointed" and we were not. My wife and I met Tom on a Friday and found him to be a warm and personal type of guy. He helped us by answering all our questions that go with buying a new car. We picked out a Jetta Sportwagen that happened to be the only one with the color we wanted in the 4 state area. Tom said "no problem we'll do a dealer trade". As it turned out, Tom took it upon him self to drive to the other dealership to get our new car. It was detailed, checked over and washed and we picked it up Saturday Morning all in less than 24 hours. What kind of salesman would do that? We were impressed. More

I highly recommend visiting Thomas Donahue if in the market for a new VW...and while I'm at it, I might as well recommend considering the new Passat - love it. Thomas is approachable and articulate and market for a new VW...and while I'm at it, I might as well recommend considering the new Passat - love it. Thomas is approachable and articulate and was truly immersed in the buying process. He possesses a quality work ethic and passion for his role. Tell him what you want and he will make it happen. More

Thomas Donahue is the reason that my experience with this dealership was perfect. It was a long distance purchase for me and he made sure it was seamless. He kept in constant contact with me during the whole dealership was perfect. It was a long distance purchase for me and he made sure it was seamless. He kept in constant contact with me during the whole transaction and even went out of his way to bring the car to the airport when I arrived. Would definitely recommend this dealership for a great price and comforting purchase. Thanks again!! More

I was going to buy a used VW Jetta TDI from this dealership. The sales person Maciej was nice. I did ask why the headilghts were fogged and he said it was normal for a 2011 VW to have that. I did dealership. The sales person Maciej was nice. I did ask why the headilghts were fogged and he said it was normal for a 2011 VW to have that. I didn't believe that much, but whatever. I was going to buy the car, I was pretty nervous because it was a bigger purchase for me, but then the finance guy was a total jerk and was pretty rude, he was very rude actually. I ended up walking away from the deal due to the rude salesperson. I ended up buying the exact 2013 Jetta TDI Premium from Pugi VW in Downers Grove, IL instead. Much, much nicer staff. Anyways, I will never go back to that Highland Park VW again, ever. More

Thomas was professional in each and every communication with me. He offered no pressure and he was clear, honest, concise. I will gladly do business with Thomas again - I have had GREAT experiences with Mu with me. He offered no pressure and he was clear, honest, concise. I will gladly do business with Thomas again - I have had GREAT experiences with Muller (Honda and now VW). More

I want to say what a wonderful experience I had at your dealership. Buying a car is always a scary proposition becuase you want to make sure you are getting the best deal for your money. However, that exp dealership. Buying a car is always a scary proposition becuase you want to make sure you are getting the best deal for your money. However, that exprience was made less scary by your Sales Rep Thomas Donahue. He was informative all along the way and did not make me feel like I was being pressured into buying a car. That approach goes a long way when you are trying to gain the trust of a prospective first time customer and more importantly a "Repeat" customer. I am glad I made my purchase at your dealership and would certainly recommend it to anyone in the market for a used or new car. More

I enjoyed working with Bobby Becker, sales manager Allan Noe, and the rest of the staff. They were polite, friendly, and helpful. I thought they gave me a fair price for my trade in and were willing to work Noe, and the rest of the staff. They were polite, friendly, and helpful. I thought they gave me a fair price for my trade in and were willing to work with me to get the car that I really wanted for the budget parameters that I had set forward. I would not hesitate to purchase another vehicle from Muller Subaru of Highland Park in the future. More

I was close to getting my car at another dealership and at the last minute decided to give these guys a chance to earn my business. They were prompt, responsive, professional, knowledgeable and made getti at the last minute decided to give these guys a chance to earn my business. They were prompt, responsive, professional, knowledgeable and made getting my car from them a very positive experience. I would recommend this dealership to any buyer interested in a VW product. More