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Mullinax Buick GMC - Service Center

Montgomery, AL

4.3
182 Reviews

182 Reviews of Mullinax Buick GMC - Service Center

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May 29, 2013

I have never before written an online review. My experience with this dealership was like watching an unruly child steal from your wallet aftre telling them not to. I went in for a rotation, alignm More

by flynnigan02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Blackwell
Jun 11, 2013 -

Mullinax Buick GMC responded

Dear Flynnigan02, Classic Buick GMC Cadillac participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. Please allow me to apologize for the difficulties and inconvenience you experienced with our service dept. At Classic Buick GMC Cadillac, we are in constant pursuit of perfection and are already working on solutions that will prevent similar problems from occurring in the future. The missed opportunity to give you a “Classic” experience is something that we could never abide by. Because I value your relationship with us, I’d like to speak with you further about your service visit and to see if I can assist you further in regards to this matter. You may contact me via phone or email at 423-280-0132 or monte.burney@classiccadillac.net. Sincerely, Monte’ Burney Monte’ Burney General Manager CLASSIC Buick GMC Cadillac 833 Eastern Blvd. Montgomery, AL 36117 334-213-4545 (direct)

June 27, 2012

The service was great. I needed a new part. After they recieved the part I was notified and an appointment was made to replace the part. I was given a rental car because of the lenght of time needed for t More

by Hassie Green
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim in the Service Department
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