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Mullinax Buick GMC - Service Center

Montgomery, AL

4.4
181 Reviews

181 Reviews of Mullinax Buick GMC - Service Center

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March 09, 2024

Tony was super to work with in the service department. He was kind, knowledgeable and patient. Great experience More

by JENKAMY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony in the service department
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Mar 11, 2024 -

Mullinax Buick GMC responded

Thank you for your review, JENKAMY! We're pleased to hear that Tony provided you with a great experience in the service department, highlighting his kindness, knowledge, and patience. Your positive feedback is greatly appreciated, and we look forward to serving you again.

Helpful
March 05, 2024

They had great personalities They also finished the job In a timely manner. Job done. More

by WEENEY460
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
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Mar 06, 2024 -

Mullinax Buick GMC responded

Thank you for your positive review! We're glad to hear that our team's great personalities and timely completion of the job made for a satisfying experience. Your feedback is appreciated, and we're pleased to have met your expectations.

Helpful
March 03, 2024

Very professional Marcus was very knowledgeable and kind and was willing to assist me. The entire staff was very friendly More

by CEECEE4YOU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus
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Mar 04, 2024 -

Mullinax Buick GMC responded

Thank you for your great review, CeeCee! We're pleased to hear about your positive experience with Marcus and his professionalism, knowledge, and kindness. It's wonderful to know that our entire staff was friendly and willing to assist you. Your satisfaction is very important to us.

Helpful
March 02, 2024

Worst experience ever! !! They had my Truck for almost 2 weeks for water leaking inside when it rains just to tell me they didn’t see a leak. I get it back 2 days later it’s More

by CHIEF0676
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Burkhalter
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2024 -

Mullinax Buick GMC responded

Hello Chief0676 I’m sorry to hear about your frustrating experience with your truck and the lack of loaner vehicle availability, loaner vehicles are a courtesy and should be asked for in advance when scheduling an appointment. It’s disappointing that the issue wasn’t resolved despite the lengthy time your vehicle was in our care as you know water is fluid and it can come from many angles, leaks are extremely hard to find, we used the car wash tunnel to try locate your leak without success and as you mentioned in your review it only started to happen again after the last few days heavy rain. Your feedback is important. If you need further assistance, don’t hesitate to reach out. Esteban Ramirez General Manager Mullinax Buick GMC/Mullinax Cadillac (334)851-5000

Helpful
March 02, 2024

I drop my car for service, the was complete within 24 hours of the dropoff time. More

by AMPS252
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Burkhalter
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2024 -

Mullinax Buick GMC responded

Hello Amps252, I am sorry to see that we did not earn a 5 star review, please contact me directly at 334-851-8000 so that we can speak and you can give me some pointers on how to improve our service. Thank you for the feedback.. Esteban Ramirez General Manager Mullinax Buick GMC/ Mullinax Cadillac (334)851-8000

Helpful
February 29, 2024

Great customer service! Communicate with me on what's going with service and pricing. Great More

by Mechaiah_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Smith
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Feb 29, 2024 -

Mullinax Buick GMC responded

Thank you for your review! We're glad to hear you had a great experience with our customer service and appreciated the clear communication regarding service and pricing. We look forward to serving you again in the future.

Helpful
February 29, 2024

Chris was very professional and friendly. He kept me up to date about the services I had completed. More

by ALKELLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Grace Scoggings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Worthington, Christopher Smith
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Feb 29, 2024 -

Mullinax Buick GMC responded

Thank you for your feedback, ALKELLEY! It's great to hear that Chris's professionalism and friendly demeanor, along with his updates on your service, made for a satisfying experience. We're here to help whenever you need us again.

Helpful
February 28, 2024

Christian is a very friendly and respectful salesman. He made sure all my car needs were meet. He also just made my car buying experience pleasant. I would definitely recommend the Buick Dealership to an More

by KCODY0724
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Tucker
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Feb 28, 2024 -

Mullinax Buick GMC responded

Thank you for your positive review, Cody! We're thrilled to hear that Christian provided you with friendly and respectful service, ensuring your car-buying experience was pleasant. Your recommendation to friends and family means a lot to us.

Helpful
February 25, 2024

Good service. Good service! I live 50 miles away from the dealership. However, the service provided was worth the drive and gas! More

by louellaguthridge62
Recommend Dealer
Yes
Employees Worked With
Christopher Smith, Christopher Smith
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Feb 26, 2024 -

Mullinax Buick GMC responded

Thank you for your review! We're pleased to hear that the service you received was worth the drive and gas from 50 miles away. It's our goal to ensure every visit is as rewarding and positive as possible. We look forward to serving you again in the future!

Helpful
February 15, 2024

Very friendly, very professional. Chris done a fantastic job assisting me with any of my needs. More

by ALKELLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Grace Scoggings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Blackeney, Sabrena Mitchell, Justin Worthington, Christopher Smith
Report | Print
Feb 15, 2024 -

Mullinax Buick GMC responded

Thank you for your kind review! It's wonderful to hear that Chris provided you with fantastic assistance and that you found our team both friendly and professional. We're here to help with any needs you might have, so don't hesitate to reach out.

Helpful
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