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Mullinax Ford of Central Florida - Service Center

Apopka, FL

3.9
70 Reviews
Call Service Center (407) 305-7204

70 Reviews of Mullinax Ford of Central Florida - Service Center

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August 26, 2023

Great service! Came to my house. Replaced the part for a recalled part on my car and the service person, John was fabulous! More

by Dedevega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
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Aug 28, 2023 -

Mullinax Ford of Central Florida responded

Thank you for sharing your experience. We're pleased to hear that John provided outstanding service right at your doorstep. We always aim to make the process as convenient as possible for our customers. We appreciate your feedback and hope to assist you again in the future!

Helpful
August 25, 2023

So thankful for their kind and efficient service! FANTASTIC dealership/service department! I will use them for all my auto needs. More

by Susie9091
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben, Matthew and John
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Aug 25, 2023 -

Mullinax Ford of Central Florida responded

Thank you, Susie9091! We truly appreciate your kind words and are delighted to hear about your positive experience with our dealership and service department. Your trust means a lot to us. We look forward to assisting you with all your future auto needs!

Helpful
August 20, 2023

It was easy to make an appointment and they were good with time. Got a free car wash and excellent service. More

by Aftrshok2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Nelson
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Aug 21, 2023 -

Mullinax Ford of Central Florida responded

That's wonderful to hear! Efficient service and those extra touches, like a free car wash, can really enhance the overall experience. Thanks for sharing your feedback.

Helpful
August 19, 2023

Experience was positive with no issues to report. Work was performed as expected and on time. More

by s_bcashman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Aug 20, 2023 -

Mullinax Ford of Central Florida responded

Thank you for the great review!

Helpful
July 29, 2023

Took my truck in early. Service preformed in reasonable time. Complete inspection, washed, cleaned . Service writer treated me like an old fishing buddy.thank you. More

by Vsarnacki3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jul 31, 2023 -

Mullinax Ford of Central Florida responded

We're so glad to hear about your positive experience at our dealership! It's important to us that your vehicle gets serviced in a timely manner and that you feel valued as our customer. We're delighted that our service writer treated you with the friendliness and respect you deserve. Thank you for your feedback, and we look forward to seeing you and your truck again soon!

Helpful
July 29, 2023

Dropped my car off at 8 am for and oil change and stop a rattle. They called me later that day to let me know that the rattle was giving them an issue, and wanted it for another day. By the end of the sec More

by David Ch
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick
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Aug 07, 2023 -

Mullinax Ford of Central Florida responded

Greetings David, We appreciate your feedback David and would like more information to better understand the situation and make improvements. Please contact us at kwilliams@mullinaxford.com or (888) 205-8217. Your satisfaction is important to us, and we look forward to hearing from you soon.

Helpful
July 13, 2023

I have lost TOTAL faith in this dealership. Once you purchase a vehicle, WATCH OUT….. they couldn’t care less about you. I have purchased or leased AT LEAST 10 vehicle there. They do NOT retu More

by Robynrn3
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly Williams
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Jul 20, 2023 -

Mullinax Ford of Central Florida responded

We're truly sorry to hear about your negative experience and the loss of faith in our dealership. It's concerning to learn that you feel we haven't provided adequate post-purchase support and that communication has been lacking. We understand your frustration with the lengthy wait times for service appointments and the shortage of technicians. Your feedback is important to us, and we will take it seriously to address these issues and improve our customer service and support. If there's anything specific we can do to assist you or regain your trust, please let us know.

Jul 20, 2023 -

Robynrn3 responded

My most recent negative experience is still annoying me. After one year, one of my flip keys broke off in my ignition. I had to actually remove the broken piece of key with a surgical instrument. I made SEVERAL calls to the dealership and no one could give me an answer as to how to obtain a new key. I finally was told to “e-mail a picture of the broken key and it would be submitted to ford corporate for approval to get a new key made. “. After leaving EIGHT messages thereafter to confirm the receipt of the picture and the submission of the picture of the key to corporate, I was then told “Ford Has no flip keys available and you have to wait a month and then call back to begin the process all over again”. WHAT!!!!?????? Who treats a customer like this??????? I can honestly assure you I will never purchase another vehicle from Ford.

Helpful
June 22, 2023

Got the works went nice an easy no problems wait was long thats about it More

by Kjg460
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jun 26, 2023 -

Mullinax Ford of Central Florida responded

We appreciate your feedback about your recent visit to our service department. We're glad to hear that everything went smoothly and without any issues.

Helpful
June 18, 2023

Since stopping due to Engine Coolant Recall for 2013 Fusion issue, this Recall IS NOT valid. Bought car in 2020. and even though car has cut off while driving on several busy intersections and we hav More

by eggsel
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Helpful
May 24, 2023

I’ve been dealing with Mullinax since 2009 , always been treated professionally and friendly.They have gone the extra step to make sure I am satisfied. More

by 837east
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Jun 26, 2023 -

Mullinax Ford of Central Florida responded

Wow, thank you so much for being a loyal customer of Mullinax since 2009! We truly appreciate your continued trust and support throughout the years. It's fantastic to hear that you've always been treated professionally and friendly by our team. We take pride in going the extra step to ensure your satisfaction. Your feedback means a lot to us, and we'll continue to provide you with the exceptional service you deserve. Thank you again for your kind words, and we look forward to serving you for many more years to come!

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