Mullinax Ford of Mobile

James Hankins provides the easiest sales experience ever. I have purchased 22 vehicles in 15 years for personal and business use. James is by far the easiest person to deal with I have even done business w I have purchased 22 vehicles in 15 years for personal and business use. James is by far the easiest person to deal with I have even done business with. They have my business from now on. More

Very easy purchase. I wasn't hassled. They gave me space to look around. Sales guy knew a lot about the car I was looking at. Told them I would think about it. They never tried to track me down. I fel space to look around. Sales guy knew a lot about the car I was looking at. Told them I would think about it. They never tried to track me down. I felt like I was shopping on my terms. Very nice experience. More

My wife and I had the best vehicle buying experience with Mullinax Ford. Great price, no back and forth "talking" with managers, Brandon Dana was very knowledgable about the Edge and made our experience the Mullinax Ford. Great price, no back and forth "talking" with managers, Brandon Dana was very knowledgable about the Edge and made our experience the best we have had when buying a new vehicle. There wasnt any pressure tactics and we never felt uncomfortable throughout the whole process. We would definitely recommend Mullinax to anyone shopping for a new vehicle and recommend them to see Brandon Dana. More

This was my second vehicle from this ford dealership. The first one was a 2011 Escape the dealership at that time was Coastal Ford and I will say my experience this time was great, last one not so much. The first one was a 2011 Escape the dealership at that time was Coastal Ford and I will say my experience this time was great, last one not so much. After deciding to upgrade I went to Mullinax. Met with James Hankins explained what I was looking for and he was great. Got the vehicle I wanted and everything went well. James was great, he spent about two hours going over every aspect of the vehicle and made sure i understood how everything worked. I would recommend Mullinax Ford to anyone looking for a great deal and very knowledgeable personal. More

After about two weeks of going back and forth with some local dealers I found the Mullinax website and began looking at their online inventory. I had narrowed down some vehicles with a local dealer who was local dealers I found the Mullinax website and began looking at their online inventory. I had narrowed down some vehicles with a local dealer who was actually going to get the vehicle from Mullinax, charging me for the pick-up and delivery. While this was not a deal-killer, a sudden lack of communication was. The sales person simply didn't follow up on contacting me after he said he would do so. I decided to contact the Internet sales person at Mullinax, Brandon Thomas, and made an appointment to drive 65 miles to meet with him and see if we could do business. I arrived about 15 minutes ahead of our appointment time, and Brandon was not there; I was told it was his day off. Another sales person asked if someone else could help me, and I was perturbed, that, after driving an hour from another state for a set appointment the sales person was not holding up his end of the agreement. I told the other sales person that if Brandon could not meet this obligation, I had serious concerns the dealership could earn my business. The sales person asked me to stay to see if they could call Brandon to see what happened; about this time someone said Brandon had just driven up. Brandon was sharp, professional, and easy-going. He asked if I would like to drive the vehicles I was looking at and I agreed. We took the higher-priced vehicle out for a ride, and when we got back I asked for him to work up a proposal. This took maybe 15 minutes, while the used car manager appraised my trade-in (which I could have sold outright if the trade was low-balled). After running the proposal by his managers, Brandon came to me with what I thought was a very fair price, having extensively researched the vehicles on Carsdirect.com, Edmunds.com, and KBB.com. The trade offer was an exceptional surprise, as I already had a Mannheim report that showed the Mullinax offer was on the high-end of recent sales. I accepted a lease offer, was sent to the finance manger for paperwork, and was greeted with, "We made a mistake on your payment." This is the last thing any car buyer wants to hear. The "mistake" was that a rebate had not been factored in when the original proposal was drawn up. The new figure was almost $150/month less than the original payment price! After the paperwork was done I waited while the vehicle was prepped for delivery; this took longer than the deal itself. My new vehicle was washed and cleaned and the gas tank was filled up. The entire process took about three and one-half hours, when I had been going back and forth with other dealers for days. This was one of the easiest car buying experiences I ever had. Not only was it relatively painless, the price was right and there never was any pressure to do anything. I highly recommend this dealership for straight-forward pricing and fair treatment. More

I recently bought an F-150 from Mullinax. Mullinax I recently bought an F-150 from Mullinax. Mullinax has up front pricing which is already in line with the price you spend hours haggling to at oth I recently bought an F-150 from Mullinax. Mullinax has up front pricing which is already in line with the price you spend hours haggling to at other dealerships. While other dealers do offer up front online pricing, Mullinax has no dealer fees. They gave me an acceptable price for my trade, but coupled with the lack of dealer fees, Mullinax will get you out the door for the lowest final price. And that is the ultimate goal. This dealership is highly recommended. Brian was pleasant to deal with. There was no pressure and everything went smoothly. I visited other dealerships prior to coming to Mullinax, only to be double-teamed by salesmen who negate each other's offers at World Ford Pensacola and given the run around. I'm glad I drove the hour and a half to Mullinax. More

The experience of buying my new explorer was great. Very knowledge! All my questions were answered and every detail taken care of and was over the top in customer service. I love my new explorer! knowledge! All my questions were answered and every detail taken care of and was over the top in customer service. I love my new explorer! More

Best dealership I have ever been to. I tried working with world ford in Pensacola and tread well in mobile before I got to mullinax. The sales reps at mullinax were much more professional and not pushy at al world ford in Pensacola and tread well in mobile before I got to mullinax. The sales reps at mullinax were much more professional and not pushy at all. I got a vibe from world ford and tread well that they cared nothing more than to hustle me into a truck I didn't want to put money in their pockets. More

He made it very easy for a 19 year old with a new job to get a bew car. I was very impressed with the service and would recommend it to anyone looking for a new vehicle. It was a great feeling driving off t get a bew car. I was very impressed with the service and would recommend it to anyone looking for a new vehicle. It was a great feeling driving off the lot in my 2013 ford focus More

I have nothing but praise for Mr. Jim Crampton. He was very straightforward about Mullinax business philosphy and gave me the impression of honesty and integrity. Because of him, I purchased a 2013 Ford very straightforward about Mullinax business philosphy and gave me the impression of honesty and integrity. Because of him, I purchased a 2013 Ford Edge with the expectation of honesty from Mullinax from the decision of purchase to the end of the dealing with all of the paperwork. He had also give me a piece of paper that showed what I could expect my monthly payment to be. Unfortunantely, that was not the case. I was assigned to Jon Dreaden for the final paperwork and while in his office, he was filling in all this paperwork, continually shifting papers and printing out papers, then shuffling more papers, filling in more papers and printing more papers. After about 20 mins, he had a stack of papers that we started signing and I was assured that all I was signing was paperwork that was needed to finish up the deal. After rushing through the signing, he started folding everything and handed me my envelope and said we were finished and I could pick my auto up the next day. A few days later while in the doctor's office, I got to wondering why the payment that Mr. Dreaden showed me was around $60 more than was originally quoted and after pulling out the paperwork, I saw where Mr. Dreaden had added Motor Vehicle Serv. Contract & Gap Protection to the tune of $3,050.00. I called him and expressed my displeasure about this and asked him to cancel the extras & he said Okay. When I asked him to rewrite the contract, he really did not want to do that as he said I would just end up paying the note off early (????), At my insistence, he finally agreed to rewrite it. I have been contacted by Mr. Alvin Davis and he has assured me that this will never happen in the future & apologized on behalf of Mullinax. As I told him, that was very unethical on Mr. Dreaden's part, however, Jim Crampton more than made up for that bad portion of this deal and in the end, I would recommend Mullinax Ford in the future as a dealer & Jim Crampton as the Sales Representative. You should be proud to have him on your team. More