Mullinax Ford of New Smyrna Beach

My parents and I were on an unexpected suv search after theirs was totaled by a dingbat not paying attention. After a very frustrating search and driving all around Timbuktu, well what felt like it, we fou theirs was totaled by a dingbat not paying attention. After a very frustrating search and driving all around Timbuktu, well what felt like it, we found a great vehicle at Mullinax Ford NSB. We started the process with one sales guy who ended up getting sick. Being a situation of waiting for an insurance check, etc it required an understanding and patient dealership. Mike was our replacement sales guy and was excellent! We started all of this Thursday or Friday of last week and just completed it today (Thurdsay). By the time we got home over an hour away the CAR WAS removed from the website! Kudos to them for not using it as a bait suv! We were very happy with the whole experience. More

From out of state and had problem with my sun roof. Patrick O'Sullivan, service writer took great care of me. Only wish service was this great back in New York Patrick O'Sullivan, service writer took great care of me. Only wish service was this great back in New York More

Mullins’s Ford at New Smyrna Beach is a poor dealership from a sales and service perspective. I tried getting my brand new Ford in for service and was told that it would be at least 45 days to get my GT500 from a sales and service perspective. I tried getting my brand new Ford in for service and was told that it would be at least 45 days to get my GT500 in for service. I talked to John, who was supposed to call me back but never did, and he suggested I use Gary Yeoman for servicing my new $114,000 Ford. This is the second time they did this to me with service. Yeoman Ford scheduled me right away. Thank god for a dealership that is willing to actually do something. I tried buying a F250 at Mullinax recently and they were the absolutely the highest price I talked to. They add $6000 ADMs to every truck. I’ve bought two cars from these guys and will not purchase another one there. What a complete mess of a dealership. Fair warning, take your business elsewhere. More

Please note that the below experience happened at a different Mullinax dealership in Florida however they have chosen to completely ignore calls and emails. I can only assume it's a company wide issue different Mullinax dealership in Florida however they have chosen to completely ignore calls and emails. I can only assume it's a company wide issue since my Mullinax dealership was made aware that I would notify corporate and they actually laughed. Please read any other reviews of mine and see I do not leave negative reviews, however this is necessary. My 2020 Ford Explorer ST had been to Mullinax twice, once for recalls and once for an oil change. A short time after the second service the vehicle experienced an electrical issue and is still under warranty. After two days at the dealership we were notified it was a rodent problem. The dealership could not and would not provide any proof of this rodent problem. They saved the damaged part however the wire is cleanly cut with no damage to the connector or any signs of a rodent chewing on anything. When challenged on this they changed to a possible crash, something from the roadway flying up and cutting the wire and then said it was "probably a small mouse". They told me they saw rodent droppings but could not show me due to the "concealed location" of the damaged part. I asked if a mechanic may have possibly nicked the wire during the prior service, they said I have no proof of that and so it's on me to pay the $750 bill. I explained they couldn't provide proof of their claim and the service manager actually laughed at me and stated that they do not provide proof nor do they have to. With everyone having access to a camera phone it's hard to believe a simple picture to make a customer feel at ease is out of the question when a strange repair is needed. They have ignored emails and phone calls, absolutely terrible customer service. This incident has many more details however due to space I'll leave it at be extremely careful if you decide to use Mullinax Ford for ANY service related issues! Find another Ford dealership that actually cares about its customers satisfaction. More

Jack Rissell & Andrew West worked with me to identify a specialized type of vehicle I wanted. Very knowledgeable and courteous. An excellent test drive. While they didn’t have the exact one I needed at tha specialized type of vehicle I wanted. Very knowledgeable and courteous. An excellent test drive. While they didn’t have the exact one I needed at that moment, I had a very positive impression and would buy from Mullinax. I especially like the “no dealer fees” approach. The concept of adding 2-4 dealer fees has gotten off the hook at many car dealerships. Importantly, there was none of “what’s it going to take to get you in that car today” pressure. Jack and Andrew are great sales advisors. More

I purchased a 2021 Edge ST a few weeks ago and had the best experience with Jack Tuthill, my sales person. He was friendly, knowledgeable and there was no pressure. Chris Lee handled the financing and did best experience with Jack Tuthill, my sales person. He was friendly, knowledgeable and there was no pressure. Chris Lee handled the financing and did a great job. He was able to match my credit union rate to save me the trouble of having to do more paperwork with the bank after the sale. I am a retired finance director and spent over three decades in the car business. I had only bought two vehicles ever in my life from a dealership I didn't work at when I bought this one. It's a little unnerving when you don't have complete control over the pricing and the financing but Jack and Chris alleviated that anxiety and made the process smooth as silk. I wouldn't hesitate to buy another vehicle from Mullinax NSB on the future! More

I would like to thank Zach for taking care of me today. We were having an issue with the Armour warranty and Zach took it upon himself to take the vehicle back to detail shop and they cleaned up the spil We were having an issue with the Armour warranty and Zach took it upon himself to take the vehicle back to detail shop and they cleaned up the spill back in the trunk. Taking ownership of a problem and following it through to the end is the sign of the philosophy of this dealership to do the right thing. No matter what. Can not say enough on Zach customer service. Zach pointed me to subway for lunch. When it was done he was just calling subway to tell me it was done as I walked in the dealership door. He was going to pick me up. Above and beyond. Mark Applegate. Vehicle is my wife’s name Laura. More

I currently own my second Ford Edge bought at Mullinax, by an amazing salesman by the name of Jack.  He has always been helpful, with a very kind demeanor.  My dismay belongs with the service department, s by an amazing salesman by the name of Jack.  He has always been helpful, with a very kind demeanor.  My dismay belongs with the service department, specifically with a man named Patrick.  I made an appointment to bring my car in so that they could fix the rattle in the heat shield underneath the vehicle.  This was the second time needing this repair, so it was a known issue.  Patrick took my car for a test drive, but upon returning, stating that he did not hear any rattling noise, so therefore there was nothing wrong with it.  I explained that it is unfortunate that he didn't hear it, but that I would appreciate it if he could at least have it put on the rack so that it could be looked at.   He adamantly replied, no, there is nothing wrong with it.  I explained that it is unfortunate that it's not a windy day, as that is when it is worse.  Now, with attitude, he replies sarcastically that he can't make it windy.  I then realized I was not getting anywhere, except to be sent away with a noise in my car, and attitude from Patrick. I then asked (nicely) to speak with the manager.  He brought me back to the service manager, Greg.  Greg sat and listened to me and confidently explained that he will take care of it.  Greg took the car himself to have it looked at, found the problem and fixed it, and then ran it through the carwash for me.  I don't normally write reviews, but my experience was really upsetting.  While Patrick was rude, not helpful, sarcastic and full of attitude, it was thankfully turned around by the professionalism and kindness shown by Greg.  He is a true asset to the company. More