Mungenast Lexus of St. Louis

15000 Mile check Excellent service, comfortable waiting area. I stayed in the service area waiting for me vehicle and was very comfortable. The service was estimated Excellent service, comfortable waiting area. I stayed in the service area waiting for me vehicle and was very comfortable. The service was estimated to take 1- 1/2 hours and took less than an hours. More

great service ! Very courteous and friendly crew, excellent service and transparent. The valet service was on time. They kept me updated on the problem and the progre Very courteous and friendly crew, excellent service and transparent. The valet service was on time. They kept me updated on the problem and the progress periodically. More

Excellent used auto buying experience I found the car buying experience at the Mungenast Lexus dealership to be excellent. I especially enjoyed dealing with Mark Kniffin who was both profe I found the car buying experience at the Mungenast Lexus dealership to be excellent. I especially enjoyed dealing with Mark Kniffin who was both professional and straight forward which made the entire experience much more relaxing and efficient. Mark worked with me to obtain a deal that worked for me particular situation. I would definitely recommend him to others. I also enjoyed working with Rob and Bric who were both engaging and to the point. The Docupad device that Bric used for electronic presentation and signatures is a huge improvement over the old stack of paper documents used a closing. More

A glitch rates this time slightly lower than usual Normally I give this dealership 5 stars all round. This time a part had to be ordered before I brought the car in to have that part replaced. I made Normally I give this dealership 5 stars all round. This time a part had to be ordered before I brought the car in to have that part replaced. I made the appointment more than a week ahead of time, and was told the part would be ordered right away, and it would be there when I came in for my appointment last Fri. However, a few minutes after I had checked in on the day scheduled, I was told, with great apologies, that no one had ordered the part. I was given a loaner, left my car, with the assurance that in all probability, the part would be in the following morning, and I could pick up my car that afternoon. The next morning, I was called, with further apologies, telling me that the truck bringing the part had been "misdirected," and that it wouldn't be in until Mon. I was able to keep the loaner, and indeed, my car was ready for pick-up that Mon. The work was fine, and Curt Blankenship, the service representative, was exceedingly apologetic on behalf of the dealership, and very kind throughout this whole situation. I have nothing but good things to say about him. My real complaint is with the person who should have ordered the part in the first place, and had that been done, the part would have been there waiting for me on the original day scheduled, and all of this could have been avoided. With all that being said, I will say this is incredibly unusual for Mungenast service. They have always provided great service throughout the 25 yrs. I have done business with them. However, I will assume that this was a "one off" experience, and look forward to great service in the future. More

consistent great service BJ Springett takes care of us each time we come. He is very thorough and explains work to be done and work that will need future attention so we can k BJ Springett takes care of us each time we come. He is very thorough and explains work to be done and work that will need future attention so we can keep vehicle in peak condition. straightforward an no unnecessary pressure. More

Nate was great Did the deal over the phone. It was a birthday surprise for my father. I knew the car I wanted, but needed to do the whole deal over the phone. Na Did the deal over the phone. It was a birthday surprise for my father. I knew the car I wanted, but needed to do the whole deal over the phone. Nate made the process easy. I arrived at the dealership and the car was ready for me to pickup with a big red bow on it. He knew it was a surprise and that was a perfect touch. Needless to say, my dad was blown away. Thanks Nate and the Mungenast team for a great car and great experience. More

Class Act!! Yesterday I headed up to St. Louis from Columbia to take a look at a used Grand Cherokee. I called on my way to make sure the vehicle was still in st Yesterday I headed up to St. Louis from Columbia to take a look at a used Grand Cherokee. I called on my way to make sure the vehicle was still in stock and Steve Zitko quickly assured me it was, and let me know that he'd have it up on the front row upon my arrival. Sure enough, as I pulled in there was the Jeep right up front and easy to spot. Steve quickly introduced himself, got me the keys and a license plate and suggested I take it for a drive while they looked over my trade in. When I arrived back at the dealership Steve asked how it went, and if I was interested in making a deal. After talking it over a little we quickly came to a fair deal without all of the back and forth and long waiting for a response to my offer. This seriously was the EASIEST negotiation on a car that I have ever had, and being a car guy I've bought and purchased easily 20 cars. Once we came to terms the completion of the deal hardly took any time at all. I drove out of the place with a huge smile feeling relaxed and excited about my purchase. Steve was particularly engaging, listened to my concerns, answered all my questions and is a truly genuine individual. Additionally, the other staff I encountered while perusing the dealership were all friendly and accommodating as well. Again, this was the best car buying experience I've ever had and there is no doubt that when it comes time to purchase again it's Mungenast that I will be visiting. More

Best new car buying experience ever ! I originally had gone to the other local Lexus dealer Plaza and was hounded with phone calls from the salesman and manager to buy a car. I also went I originally had gone to the other local Lexus dealer Plaza and was hounded with phone calls from the salesman and manager to buy a car. I also went to a BMW dealer and was practically ignored and the salesman just stood there while I was asking about cars and too lazy to take me to the lot right in front of the showroom . On the recommendation of several very satisfied Lexus customers that urged me to go to Mungenast Lexus of St. Louis . From the minute I walked into the beautiful showroom, I was warmly treated and introduced to the best salesman Nate Hopson who took excellent care of me . He was professional and made the entire new car buying experience painless and easy. I highly recommend Mungenast Lexus and a wealth manager that accompanied me on my purchase was so impressed with the entire experience , he will definitely use this amazing company and Nate as he buys cars for clients . Thank you Nate and the entire team for your excellent customer service ! More

the smoothest nicest car purchase ever! Nate Hopson was great Everything was completed and ready waiting for us. It is our first time with this dealership and were can not say enough nic Nate Hopson was great Everything was completed and ready waiting for us. It is our first time with this dealership and were can not say enough nice things about it! Would definitely recommend Nate - so professional, and customer service oriented. A real asset to the company More

No hassle transaction!!! Jeff Johnson was easy to work with, straight-forward and didn't try any of those haggle tricks most car sales people are known for. I was treated lik Jeff Johnson was easy to work with, straight-forward and didn't try any of those haggle tricks most car sales people are known for. I was treated like royalty and would recommend this dealership and this salesman to anyone. Expect excellence!!!! More