Mungenast Lexus of St. Louis

Save Yourself Time - Mungenast Lexus is the Place to Go! I spent the last two months car shopping. Different brands, different dealers that carried those brands trying to find something that could beat my s I spent the last two months car shopping. Different brands, different dealers that carried those brands trying to find something that could beat my sixth Lexus. I saw cars from bare bones, money savers to over the top luxury cars, but this is where I belong. I'm not an easy to please customer, I'm particular and when I spend money - I get even more particular. One of the reasons I am going on to my seventh Lexus is that I love the brand. It's always evolving - always asking for feedback - listening to customers and executing on their needs. Lexus is also always setting trends and enhancing a solid, reliable and enjoyable product that other brands try to emulate. Add to this a team of dedicated employees; working together to treat you to the experience you deserve. Walking in the front door sets the stage - open and spacious... none of the dealerships I had visited were even close. It feels warm and inviting, and every time I am met with a friendly and sincere welcome reminding me that everything I need for a great buying experience is right here. Becky Kroupa has been my Sales and Leasing Consultant since day one. She makes the experience fun and enjoyable. You can tell she loves what she does and works hard to make every customer, (even if you are just browsing) know that she's there to help. Her unique style makes you feel comfortable and free to explore the selection and in front of you. Take the time to notice the attention to detail, the exacting build quality and unmatched fit and finish. You can be wrapped in comfort AND safety AND performance sedan, coupe or SUV! Unlike many products you don't have to sacrifice one over another. This year it's an NX200t, a fantastic mid size cross over that I loved from first sight. Working with her Sales Manager, John Uglow brought she walked me though several offers on different vehicles I was looking at including the NX200t. Becky patiently talked though all of it, answering my questions while respecting my opinion and working to help me make the right decisions. She asked pointed questions to get me to the right choice. I felt no pressure, again just there to guide me though the buying process. Once I narrowed it down, Becky helped me make the decision that after a short break in the immaculate lounge (with self sever beverages to great coffee and a snack), I met with Mike Baek, my Finance manager. Becky, John and Mike have been there to help me since day one, they are a fantastic team - I feel like "my team". Becky helps me find the car for me based on my state of mind and needs, John makes fair and reasonable offers, then Mike gets the right banks or lease options to get behind the wheel. They all go above and beyond, every time I come in. In any business transaction, mistakes or miscommunications can happen. This is where my team really shines! They all strongly believe in satisfying the customer and doing what's right. If something isn't meeting my expectations, they want to know about it so it can be addressed. Talk to "your" team - they are exceptional at what they do. I have to admit, we have a slight mix up with some accessories, but If something isn't right - Mungenast Lexus takes care of it. I I cant imagine going anywhere else. Thank you again to Becky, John, Mike, Nancy, Donna and Brendan for making this ANOTHER great experience, signed sealed and delivered by the Lexus brand. More

Great customer service from start to finish! My salesperson was Kim Cacciabando. She helped secure the car for me despite the fact, two other people were writing on it at the same time. Speed win My salesperson was Kim Cacciabando. She helped secure the car for me despite the fact, two other people were writing on it at the same time. Speed wins the race. Brendon Laaksonen spent a hour with me going over the major points of the car. He was very pleasant and patience. I understand Mungenast offers additional training several times a year. Great idea. Mike Baek, the Financial Serves Manager was fantastic. He went the extra mile walking me thru the additional services that were helpful to my purchase. He is very professional. I am in real estate sales and I know how important repeat customer business and referrals are. The dealership really cares about the customer. I highly recommend it to all my friend. More

Great Service I am a return customer to Mungenast. I have returned for my 8th purchase because of the superb service and the professionalism demonstrated by the ent I am a return customer to Mungenast. I have returned for my 8th purchase because of the superb service and the professionalism demonstrated by the entire staff of the dealership. I was greeted very warmly but never pressured in any way. Becky Kroupa was my sales person. She was very knowledgeable and sensitive. I enjoyed working with her. Nancy Saputo was very patient in informing us of the options and the technology that the car offers. She walked us through syncing of the phone, getting navigation assistance and the use of the manuals. She was very kind and professional Mike Baek was outstanding in working with us getting the financing. I had never leased but Mike walked us through the benefits of leasing. He made us feel comfortable and never pressured. Making this purchase was such a pleasant experience. I will highly recommend the dealership and especially the personal service rendered to us. Fred Darby has helped us in years past and has always assisted us in so many ways down through the years in the purchase of each car. I give the dealership and the employees an excellent rating and will recommend them without any reservation. More

My Lexus Experience We recently leased our 3rd Lexus from Mungenast Lexus of St. Louis. The total buying experience along with the individual attention that we received We recently leased our 3rd Lexus from Mungenast Lexus of St. Louis. The total buying experience along with the individual attention that we received are the reasons that we keep coming back. Morgan Meihaus, Fred Darby, and Mike Baek are a pleasure to deal with...they truely care about their customers! Thanks for the great experience...we will be back!! Tim & Vicki Gehrig More

Excellent! Becky Kroupa, Brian Fiddleman, Ryan Underwood have been very helpful. They met me half way, took into account my needs and were very prompt. Thanks! Becky Kroupa, Brian Fiddleman, Ryan Underwood have been very helpful. They met me half way, took into account my needs and were very prompt. Thanks! More

Excellent Our initial experience (first 5 min) was ver poor due to a certain salesman (18 yr veteran). We were ready to walk away. However, we then had an excel Our initial experience (first 5 min) was ver poor due to a certain salesman (18 yr veteran). We were ready to walk away. However, we then had an excellent experience with the manager Brian Fiddleman. Now I'd definitely return and strongly recommend Brian to to friends and family. Becky Kroupa expertly facilitated the deal in the last half of our visit. More

Top Notch! This is our third leased vehicle with Mungenast...what a class act! Keep up the great work. What a pleasant opposite to Plaza Motors. Becky, your f This is our third leased vehicle with Mungenast...what a class act! Keep up the great work. What a pleasant opposite to Plaza Motors. Becky, your follow up and follow through always makes us feel like valued clients. You make buying/leasing a vehicle fun. (Well, that may be a little over the top, but you get the idea.) You are not the typical "car salesman"...and that's a compliment. Mike, you are a thorough professional. Pleasure doing business with you! More

Experience at Mungenast Have purchased several Lexus vehicles at Plaza and there was always a different salesman. We went to Mungenast for first time and were extremely plea Have purchased several Lexus vehicles at Plaza and there was always a different salesman. We went to Mungenast for first time and were extremely pleased with Nate Hopson and all dealership staff we encountered during the sales process. They were outstanding. We would highly recommend and plan to return in the future. S. H. More

Great Experience Our salesman Nate Hopson went to great trouble to get a very good deal for us. He has sold us 6 cars over the last five years and has been extremely Our salesman Nate Hopson went to great trouble to get a very good deal for us. He has sold us 6 cars over the last five years and has been extremely professional and caring. We feel very comfortable recommending him to our friends. We hope to do more business with Nate in coming years. More

The Spirit of Excellence We've worked with Nate Hopson since 2004 when we made our first Lexus vehicle purchase and we came back three years ago to purchase another vehicle. B We've worked with Nate Hopson since 2004 when we made our first Lexus vehicle purchase and we came back three years ago to purchase another vehicle. But at that time we weren't sure of which vehicle to purchase, but Nate was very patient with us and not pushy. Recently we purchased a Lexus SUV and Nate was great to work with as always. He made the entire process smooth and simple, which is why if we ever purchase another Lexus vehicle again (which we will), we will definitely ask for Nate! Overall, we had a brilliant experience buying our new Lexus SUV from Mungenast. Thanks to Nancy Saputo patiently showing us the "bells and whistles" of the vehicle and Mike Baek making financing a wonderful experience. Thank you for an enjoyable experience! Sincerely, Dr. and Mrs. H. More