Mungenast Lexus of St. Louis

When I saw the 2014 IS 250 I new it was the car for me. I went to Mungenast Lexus of St. Louis to purchase the vehicle. I pulled up to the dealership in my 1996 Toyota Camry with 267,000 miles. I have ex I went to Mungenast Lexus of St. Louis to purchase the vehicle. I pulled up to the dealership in my 1996 Toyota Camry with 267,000 miles. I have experienced at some dealerships, if you pull up in an old car and don't look the part no one even offers to help you. As soon as I pulled up Mike came out the door to meet me and asked how could he be of service with the warmest smile. I knew this was the dealership for me no judging. Mike o'Shea was my sale person. He was very nice, knowledgeable, and approachable. We sat down and finally ordered the car in the last week in August. He informed me that it could possibly take a few months to receive the car because it was coming from Japan. When the car finally arrived at the dealership at the end of November, it was the wrong color, and some options on it that I didn't ask for. I was kind of upset because I had been waiting on this car for 3 months and did not want to wait another 3. To make a long story short, Mike tracked down the color car I ordered with the right color interior, gave me a huge discount. This car had extra's I didn't ask for. He kept the price at the monthly payment we agreed on. Susan Brockmeier did a great job in explaining some accessories that I may be interested in that would be a great benefit to the car like the sealant protection for the interior and exterior of the car. Meredith Rahm was very patient and knowledgeable about the technical aspect and programing of the car and gave me her card to call at anytime if I had any questions. Mike Baek the finance manager had a good sense of humor and explained some things to me that I thought I knew about like gap insurance. I thought that gap insurance was for cars that did not hold their value, and in the event that something happened to the car the full price of the loan would be covered. Mike said that gap insurance is insurance that will keep you from owing money on a car that may have been totaled because kelley blue book may say its worth less than you owe on it, and that's the price that the insurance company that has to pay for your car is going to go with. It keeps you from paying for a car that you no longer have and it also helps you to get another car comparable to what you had. I had a great experience at Mungenast of St. Louis and would definitely go back to purchase another car and recommend it to a friend or family. More

My wife Elizabeth and I purchased our first pre-owned Mungenast Acura in 1998. We were so pleased with the car and dealership that we traded for a new Acura TL in 2002. The day before Thanksgiving this Mungenast Acura in 1998. We were so pleased with the car and dealership that we traded for a new Acura TL in 2002. The day before Thanksgiving this year (2013), Elizabeth was driving and the "Check Engine" light came on. She took it into Mungenast Acura for service and after almost 11 years and 166,000 miles, we decided to simply replace the vehicle. This was a difficult decision, as my wife really loved the TL and the treatment she received through the years from the Acura dealership. We both liked the body style of the Lexus RX 350, so we decided to begin our new car search Friday morning at Mungenast Lexus. We were greeted by Mr. Ted Johnlikes who showed us several certified pre-owned RX 350 vehicles. We drove three and decided on a 2012 model. When we sat down with Ted to complete the trade, I was impressed with his knowledge of the Lexus vehicles as well as to how they compared with other competitive vehicles. I really felt better about making the decision to buy the RX 350. When Ted worked out the numbers on the trade, he showed me that with the "December to Remember" discounts that were available, we could purchase a new 2014 for a very reasonable difference! It was a no brainer! We purchased the new 2014. Now this is where the Lexus dealership begin to shine, my wife and I were anxious to leave as soon as possible to make a seven (7) hour drive in my truck to her sister's house in Mississippi. We explained this to Ted and he brought Susan Brockmeier in and explained our situation. Susan quickly made arrangements to finalize some protection services for the new car and scheduled delivery the following afternoon at 4 pm. We were quickly on our way! When we returned Saturday afternoon to pick up the new RX 350, Ted greeted us and introduced us to Mr. Mike Baek to finalize the contract. Again, Mike was a joy to work with, I felt like we were visiting with an old friend instead of buying a car. Mike then introduced us to Nancy Saputo who did a fantastic presentation on the new technology in the RX 350. We already feel like the fine treatment we received over the years at Mungenast Acura is about to be surpassed at Mungenast Lexus! Thanks to the entire Mungenast Team! James E. Henderson More

This was the best car buying experience I've ever had. Usually when I have to talk to a car dealer I feel I need to go home and take a shower. Working with Becky, Mike, and the others was actually a had. Usually when I have to talk to a car dealer I feel I need to go home and take a shower. Working with Becky, Mike, and the others was actually a pleasurable experience. There were no last minute surprises, no bait & switch, no going back and fourth with an unseen, unnamed manager. More

Buying a car can go from exciting to overwhelming and tedious. I didn't experience this at Mungenast! First time I went to Mungenast, I was searching for a preowned IS. Nate approached me and was very we tedious. I didn't experience this at Mungenast! First time I went to Mungenast, I was searching for a preowned IS. Nate approached me and was very welcoming. He didn't pressure me to buy anything that I wasn't happy with and let me bug him by test driving all the cars (sorry Nate!). I walked away empty handed but had a wonderful experience. Last week I came back to look at the '13 ES350 (you know us girls are indecisive), since they had the annual Lexus December to Remember event. Nate wasn't available so Mike O'shea, sales manager, helped me instead. After being disappointed in looking at preowned vehicles at other places and different cities, I wanted to see what Mike could do to help me out. He sure did! I walked away with a brand new 2013 ES350 with 72 miles on the odometer and in the color I wanted with the specs I wanted! The whole process from bugging Mike to find me my perfect car, having Alicia thoroughly explain the cool gadgets, to Mike in financing making sure I get the best rate, was definitely fun! Yes I said fun! Did I mention they put a red bow on top of my new car? :) There's zero intimidation factor (okay maybe when you first walk in) as everybody was super friendly and willing to help you out. I cannot wait to get my car serviced so I can lounge in their environmentally friendly building with free goodies and snacks. I definitely love being a new Lexus owner :) Thanks, Mungenast!!! More

From the time my daughter and I entered the dealership we felt very comfortable. Never did we feel pressured or rushed. All of our questions where answered to our satisfaction and more. We ended up purchasin felt very comfortable. Never did we feel pressured or rushed. All of our questions where answered to our satisfaction and more. We ended up purchasing a new Lexus ES-350. In my time I have purchased over 25 new cars in my life time ( Cadillac, Lincoln, Toyota's etc.) and this was the very best experience of all. As a mater of fact it was fun! Thank You. Rich Cummines More

We had a wonderful experience at Mungenast Lexus.. Our salesman is top notch and always finds ways to meet or exceed our needs. Everyone in the dealership is very professional and goes out of their way t salesman is top notch and always finds ways to meet or exceed our needs. Everyone in the dealership is very professional and goes out of their way to make buying a car a pleasant experience. We have bought at least 6 cars from Nate and will continue to go back. More

This was absolutly the best experience that my wife and I have had in buying a car. From our salesperson, Fred Darby, to the finance manager, Mike Baek. We have bought many new and used cars over the years a have had in buying a car. From our salesperson, Fred Darby, to the finance manager, Mike Baek. We have bought many new and used cars over the years and have never been treated with the honesty and professionalism that these two gentlemen had towards us. We finally found a Dealership that cares about people rather then the bottom line. We will be going back here for many years to come. Steve & Debbie Wyland More

Great attitude and wonderful service!!! Very knowledgeable and easy to work with. All three were so helpful. Our ranking would be 100 out of 100. knowledgeable and easy to work with. All three were so helpful. Our ranking would be 100 out of 100. More

We were dealing with a sales associate that had poor customer service, I did not feel comfortable buying a car from him. On the way out of the dealership we were introduced to John (sales manager)he wa customer service, I did not feel comfortable buying a car from him. On the way out of the dealership we were introduced to John (sales manager)he wanted to see what he could do to earn our business and make things better. He listened to our concerns and was apologetic about the way we had been treated up to that point. He was kind, patient and eased my hesitation about purchasing a car. On that same visit we purchased our car and we were introduced to Mike Oshea to complete the sale. He was professional, had great customer service and he answered my questions with great detail, he spent alot of time with us, assuring that we had a pleasurable experience. The following day we returned to close the sale and we were introduced to Mike Baek, again, very professional, great customer service and a pleasure to work with. More