Murdock Hyundai of Murray

I live in Connecticut and chose Murdock Hyundai over dealerships in California, Nevada & Arizona because of Alex's work with me via email and telephone calls. The price he quoted me before I traveled to dealerships in California, Nevada & Arizona because of Alex's work with me via email and telephone calls. The price he quoted me before I traveled to Salt Lake City was the same when I stepped into the showroom, and since the Sonata I chose wasn't prepped for sale, he even helped one of the service people wash the car so I could begin my vacation! An outstanding experience and I would strongly recommend Murdock to even my friends in New England! More

Tried to purchase 2013 Sonata SE from Murdock. Went back and forth with them and several other dealers. Really liked our sales person (Mat) and so decided to see if we could do the deal with Murdock in Mur and forth with them and several other dealers. Really liked our sales person (Mat) and so decided to see if we could do the deal with Murdock in Murray. Needed a specific model and color that they did not have on the lot. They said they had the specific car coming in. It was the last day of the month and they wanted to do the sale. Would only give me the price if I bought the car sight unseen right then. Spent several hours doing all of the paperwork and signing a sales contract for a specific vehicle (with a specific VIN) (this is in addition to hours spend negotiating the price). Car was to be delivered later that week (Saturday). I went out of town and told them I couldn't pick it up on Saturday but to give me a call on Monday so I could pick it up. No call on Monday. My wife called and left a message later and had no response from the dealership. Wednesday rolls around with no response, starting to wonder what is going on, contact sales person again and he reponds on Thursday and says sorry but he will talk to manager to see what is going on. Finally get a call from Lyle, sales manager, who tells me they don't have the car and there is no chance of getting it. He suggest that maybe I can get it from Ken Garff. Sorry for the trouble, he says. I had a signed sales contract for a specific vehicle and Murdock Hyundai backed out of the deal with nothing but a "sorry". Would they have let me out of the sales contract with just a 'sorry' from me. No way! They would have held my feet to the fire to enforce the contract. Ended up buying at Ken Garff Hyundai. Wow, what a difference in treatment. Easy to deal with and fast sales process. You have been warned! More

Great experience...absolutely no pressure. Got exactly what we wanted and more! Easiest experience I've ever had buying a car. Plus I am absolutely in love with my car. It's so fun to drive, has all the b what we wanted and more! Easiest experience I've ever had buying a car. Plus I am absolutely in love with my car. It's so fun to drive, has all the bells and whistles and gets great gas mileage. Everything we were looking for. More

This is the 3rd car my wife and I have purchased from Murdock. We received an awesome trade in each time, and were given a great deal on the new car. We were treated like an old friend, and with nothin Murdock. We received an awesome trade in each time, and were given a great deal on the new car. We were treated like an old friend, and with nothing but courtesy and respect. Not only is Hyundai awesome but this dealership is also. More

We put a deposit on a white 2005 Endeavor June 2, after talking to Jason we were told that the car was in the shop when I asked him about my two major concerns, brakes & tires. He assured me that Murdo talking to Jason we were told that the car was in the shop when I asked him about my two major concerns, brakes & tires. He assured me that Murdocks was a very respected dealership that had a 150 Point Inspection " program" It turned out that the rig had new front tires & more than acceptable rear tires. The inspection failed to state a lack of a spare tire, a faulty tire inflation sensor, & 4 outstanding RECALLS in spite of beinng told they woulg be addressed. Their "Safety report" stated that the brakes were 3/32nds, yet when I took the rig to my local dealer they stated that the brakes were at 2/32nds & a safety issue. The SUV we were presented with was a SILVER 2005 Endeavor, and in condition that was nothing close to the description that was described on the website. I have an idea of what happened, but what the hay I'm an old man. I was born at night, but not last night. After much debate & negotation we agreed to a price& left for home. The truck is a great rig, notwithstanding we were sent on our way without a spare tire & sort of iffy brakes. The brakes have been replaced to the tune of $250.00 & a spare is on order for $150.00. Another irrating issue was the worst detail I've ever seen. My 8 year old grandson does better. When I tried to address these issues, all of a sudden my calls & messages went UN ANSWERED. Wow, what a surprise from a dealership that never missed a call as long I was buying, but now that I crossed the curb & home out of state nobody knows me. To say we were disapointed with the way were treated by Murdocks would be an understatement, notwithstanding the promises of customer satisfaction. Would we recommend Murdocks...NEVER More

It was an amazing experience, excellent customer service, very friendly people and last but not the least I was so happy to drive away my car. Thanks Murdock Hyundai :) very friendly people and last but not the least I was so happy to drive away my car. Thanks Murdock Hyundai :) More

Didn't feel pressured at all. Overall very good car buying experience. They listened to my needs and wants and helped me find the right fit. buying experience. They listened to my needs and wants and helped me find the right fit. More

I was very impressed with the professionalism and courtesy of both David and Greg. They were both very attentive to what my goals were in purchasing my new car. I would definitely recommend them pers courtesy of both David and Greg. They were both very attentive to what my goals were in purchasing my new car. I would definitely recommend them personally and the dealership in general to anyone in the market for a vehicle. More

Christina was very friendly, knowledgeable and extremely helpful. I did stayed in dealership an hour or so longer than I expected but i did get a fairly decent deal on a lease on 2013 Hyundai Sonata. I got helpful. I did stayed in dealership an hour or so longer than I expected but i did get a fairly decent deal on a lease on 2013 Hyundai Sonata. I got the color that i like and even have the first service pit-stop (3500mile mark)free of charge. Thank You Christine! The only drawback or perhaps a grievance I have is that i was told by two different people that mileage on my lease could be adjusted in few months from 12000/year to 15000/year if i see that i will need that much more added.( I understood that it could cost me another extra $10-13/per month) More