Murdock Volkswagen

They help me with all my questions they explain things to me and they have respect to me, was easy to work with them. to me and they have respect to me, was easy to work with them. More

Rick was awesome to do business with. Keep up the good work. Very nice people Keep up the good work. Very nice people More

Three months ago I purchased an 18 Elantra GT. During the process of buying this car I was notified that it had a branded title due to a “Manufacturer Buy Back” but was reassured multiple times th During the process of buying this car I was notified that it had a branded title due to a “Manufacturer Buy Back” but was reassured multiple times that this vehicle LEGALLY could not be sold back to the public if there were any issue. At the time I didn’t think twice, because there was no way that such a reputable organization such as Murdock would sell a faulty car back to the public. This is where I was sorely mistaken. Fast forward 3 months (the recommended time interval for an oil change under normal driving conditions) my car throws a faulty catalytic converter code. I take said car into a shop to diagnose my cat code, shop calls me back to inform me that catalytic converter has gone bad due to the engine’s oil consumption and that though there where no visible leaks in the engine or underneath the Elantra, there was no oil in the engine when checking the dipstick. Upon receiving this information I immediately reached out to Murdock Volkswagen in Logan and was put in contact with the Sales Manager Chad. Chad was very quick to reiterate that they would not sell a faulty car to the public but was also confused as to how my Elantra was able to consume all of its engine oil contents in 3 months time with no oil pressure/level codes being thrown and instructed me to bring the Elantra into the the Dealership to have the techs look it over to see what’s wrong and to “Make things right”. He also assured me that he would look into this vehicles history/carfax and get back to me same day as to what he was able to find. HE NEVER CALLED BACK. I received 0 follow from Sales Manager Chad. After 2 days I called the dealership to follow up on any information found. I was informed that Chad hadn’t found anything but was still confused as to the extent of the oil consumption and again instructed me to get the Elantra to the dealership to have “their techs look it over and make sure they can find what the issue was. After finally lining up a trailer I dropped the car off at the dealership on Monday, gave the keys to the service desk. I informed them I was told by the Sales Manager Chad to bring the car in to have the techs look at it, and again was reassured that “we’ll get everything taken care of”. Imagine my dismay when left a voicemail by the service department on Wednesday morning that they wouldn’t be able to look into the car unless I agreed to the over 180 an hour diagnostic fee. I immediately called back to speak with Chad for clarification as to why I would have to pay for the diagnostic when instructed by him to bring it in. Especially when it had already been diagnosed with massive oil consumption and possible engine damage due to said oil consumption. The kind individual who took my call told me he was in a meeting and would call me back. When he did call me back his response was, “I understand your confusion. I will get with the Service Manager and see what we can figure out and I will get back with you later today”. But yet again 0 follow up. Called Thursday to follow up on what was happening with my car, “he’s in a meeting right now but will call you back within the hour” No call back. Called Friday to follow up, “he’s wrapping up a meeting but will call you back within the hour.” I asked if I could to speak to someone else, possible even above him due to the lack of communication and was told that individual was not available today” Called yet again on Monday to get any information I could on my car. Their response? You guessed it. “He’s unable to take your call right now but can he call you back?” I asked to speak to someone else in charge because I was tired of getting jerked around with no follow up or I will gladly come into the Dealership to ask Chad in person why he hasn’t been able to call me back and speak to some who would be willing to help me. Upon my request he was magically available to take my call, where I was coldly informed that there was nothing More

They were really easy to work with and knowledgeable. They were able to answer all my questions and get me what I needed. They were able to answer all my questions and get me what I needed. More

Michael made the process easy, quick, and stress free. Staff was very friendly and helpful. I would definitely recommend this dealership. Staff was very friendly and helpful. I would definitely recommend this dealership. More

Micheal was so helpful while selling our vehicle to the dealership. He was able to give quotes and was professional and kind. dealership. He was able to give quotes and was professional and kind. More

I initially had a positive experience when I went to see an Atlas I found on Facebook. The salesman, Rick, was friendly, though he became noticeably pushy and concerned when I decided to take a night to thi an Atlas I found on Facebook. The salesman, Rick, was friendly, though he became noticeably pushy and concerned when I decided to take a night to think about the purchase before committing. The next day, I arranged financing through my bank due to past negative experiences with Murdock’s finance department. When I returned with my bank check, the finance manager, Drew, was clearly unhappy that I was not financing through the dealership. He aggressively pressed me for my loan terms and, despite my hesitation, I eventually shared them—but I refused to provide my Social Security number or allow him to run a credit application. Rick also encouraged me to provide my current vehicle information so they could evaluate it for purchase. After running the numbers, he sent me back to Drew. At that point, Drew became extremely unprofessional and said, “If the finance manager actually got paid for this sale, I might have worked out something with your car, but because I didn’t get paid, I won’t even consider it.” I found this behavior completely inappropriate and disrespectful. As an older woman purchasing a vehicle on my own, I felt he was trying to intimidate or pressure me—something I will not tolerate. Additionally, I was promised two new front tires and replacement of a faulty parking aid sensor. While the tires were eventually installed (after repeated follow-ups), the service department refused to replace the sensor and instead offered a discounted rate. This was especially frustrating considering I had spent over $35,000 on the vehicle. I even have text messages from the salesman confirming the sensor would be fixed, but I was told that verbal or written assurances outside a formal contract were not sufficient. The sensor is an inexpensive, straightforward repair, which makes the refusal even more disappointing. This experience has cost them not only my future business, but also that of my friends and family. Was it really worth damaging your reputation over a $200 repair? Lesson learned: get everything in writing. Promises made during the sale clearly don’t mean anything here. More

We bought a 2014 Jetta SportWagen TDI from them back in December. I have never had a worst experience buying a car. First the car was overpriced for a car with a bad intake manifold, o2 sensor, and head December. I have never had a worst experience buying a car. First the car was overpriced for a car with a bad intake manifold, o2 sensor, and headlights that don’t work (didn’t know any of this when purchasing). Second they lied to us about the difference between interest rates between the different bank. Third they said they would call when our plates were in before our temporary plates expired and low and below we never got a call. So when I call (1 week before the temp tags expires) to ask about it they say I need to come in for an emissions test that definitely should’ve been done before it left the lot! We still are dealing with problem 3 months later when all of this should’ve been over with a long time ago! Overall very disappointing and will not be buying anything else from this dealer. More

The buying experience was good. But we had problems with getting the title so we could register our car and they were horrible. Once they get your money they don't care at all! But we had problems with getting the title so we could register our car and they were horrible. Once they get your money they don't care at all! More

Did most of the footwork on-line and was able to prequalify. They went the extra mile in helping me get into my car thanks to Ben and Adam. Paperwork was easy and fast. Five stars from beginning t prequalify. They went the extra mile in helping me get into my car thanks to Ben and Adam. Paperwork was easy and fast. Five stars from beginning to end. More