Music City Autoplex

Quick and courteous. Thanks for the great experience. Ill come back for my next truck! Thanks for the great experience. Ill come back for my next truck! More

Graham was extremely helpful got us into a small SUV. Did everything he could to help us find the right car for my daughter. Did everything he could to help us find the right car for my daughter. More

I do not often write reviews, the experience I had tonight warrants a warning to others. I drove an hour to purchase the vehicle, I was willing to pay the internet sale price and was happy with the tonight warrants a warning to others. I drove an hour to purchase the vehicle, I was willing to pay the internet sale price and was happy with the trade in amount. They were very pushy about the credit check, I asked that they show me actual numbers prior to allowing it. Two more times they tried, eventually bringing me a paper with no real data. I sat there for over 4 hours to have them return with no information. Eventually the salesman came out to tell me the sales manager isn’t good with numbers, the finance guy could explain it to me. Apparently, I had too much equity in my vehicle so they wouldn’t make money on financing. The finance employee showed something on website stating internet sales prices are subject to a certain amount financed. If you scroll down the page you find this: "*Online vehicle pricing assumes customer finances at least 80% of vehicle sale price through MCA finance partners. An increase in price (from online price) should be expected for cash-only or outside financing deals." I was not paying cash and was willing to fully finance through the dealer, how is this relevant to me? At the end of the day, I agreed to pay asking price and was unable to buy due to having too much equity in my vehicle. That’s a quote from finance. One could only assume they were losing money on their own asking price and had to find a way out of the deal. More

We went to see if we could trade in our car and then purchase one. I told (Loren) I didn’t have the best credit. I asked if we could run numbers before I drove two hours. I then get a call from one of t purchase one. I told (Loren) I didn’t have the best credit. I asked if we could run numbers before I drove two hours. I then get a call from one of the managers stating not to worry just come up and they could get me taken care of. When I got there I asked for Loren and was told she wasn’t there. They put me with some other guy and when I went to tell him what me and Loren talked about he said he didn’t want to hear what we had spoke about. Anyways I went on to tell him anyways. We waited a few hours I was then passed off to Loren that had finally arrived. This chick was high! Her pupils were huge she was twitching. As I’m waiting on her to help me she took another couple and the lady stated the obvious to her spouse about this chick being high. Loren finally gets to me hands me a piece of paper and said “call this guy pay him 500 and he will wipe your credit clean. What? I had to ask again. She stated yeah go pay him 500 and he will wipe your credit and then you can drop your car off here and leave in a new one. She told me they do it all the time. No thanks! More

Ulysses Butler Did an amazing job I was extremely stressed out after my truck was totaled and he made sure he listened to me when I told him how particular I was about a vehicle He didn't force me in stressed out after my truck was totaled and he made sure he listened to me when I told him how particular I was about a vehicle He didn't force me in just anything and here it is 24 hours after pick on my new car and I'm absolutely in love with her THANK YOU SO MUCH!!!!!!!!! Celeste G. More

Frankie worked hard to get the right truck, right trade in and best price.best selection of late model trucks! in and best price.best selection of late model trucks! More

They were easy to work with and stayed extra late to get my trade finished in one trip. my trade finished in one trip. More

Frank Messinger and Ulysses Butler took great care helping me get my new car. They both were professional and friendly. I would definitely buy from them again. Thank you for a great experience! helping me get my new car. They both were professional and friendly. I would definitely buy from them again. Thank you for a great experience! More

Got me a loan when no one else did and Loren was great. she was courteous and fast she was courteous and fast More

if i could give a 0 star i would, k purchased a Tundra SIX MONTHS ago from Loren, she was the absolute worst to work with, she told me on a phone call " you arent the most pleasant to work with." i myself SIX MONTHS ago from Loren, she was the absolute worst to work with, she told me on a phone call " you arent the most pleasant to work with." i myself am a car salesman, if i have a customer thats unpleasant to work with, i keep it to myself because i'm a PROFESSIONAL. another issue is she told me since i was out of town i wasnt her priority. a paying customer is always a priority. then and there i should've taken my business elsewhere. when getting the car delivered to my house i realized the warranty we agreed on wasn't in the paperwork but the warranty price was still factored into the payment. i called and they told me to sign anyway and they will get it figured out then. THAT WAS SIX MONTHS AGO STILL NO WARRANTY. they've sent me a new contract a couple of months ago but failed to mention, (until i needed to use the warranty on my broken truck that they lied about being in good shape even though deliberately hiding things from me) that the warranty needed to be signed and sent back even though my horrid salesperson Loren said after she sent it to me i didn't need to do anything further. deliberate LIE. i've called the general sales manger (RAY) multiple times through out the month and when he picks (which is close to never) up he always tells the same lie, "yes ill get that handled today" and you guessed it, never does and he ignores my texts. i have an iphone where i can see the times he reads the messages and fails to respond. i call the main store number and leave a message all the time for Mike the GM or Ray, all ways the same xx response "they're in a meeting, or they have someone in their office" ITS A USED CAR LOT I WORK FOR A MAJOR CAR BRAND AND WE CARRY THREE LINES AND MY MANGERS ARE NEVER IN THAT MANY MEETINGS. WE CLOSE DOUBLE THE AMOUNT OF CARS THEY DO IN A MONTH ITS A LIE ALL THIS DEALER IS FULL OF LIARS . When my car got delivered it had a light on the dash that Loren told me there were no lights on the dash, LIE. the windshield had cracks in it after i asked her that. LIE. and the rear bumper had damage to it when i asked if there was any damage to the truck and i was told no. LIE. not to mention the truck was delivered with trashy stickers on the inside of the door jam that read " This is big xxx wifeys seat" ON MY NEW TRUCK. and the truck was washed with what has to be sandpaper the paint was destroyed on it. TLDR: this dealership is awful. its full of liars and everyone in here will take your hard earned money happily, but ignore you and lie to you once they have everything from you. EVERYONE TAKE YOUR BUSINESS ELSEWHERE. More