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My Auto Import Center - Audi Nissan Toyota Volkswagen

Muskegon, MI

4.6
4,720 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020! ...
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1860 E Sternberg

Muskegon, MI

49444

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Showing 4,720 reviews

November 30, 2021

Once they get your money they don't care about you anymore. We had a very minor issue and they refused to take care of it. More

by HOERLEMARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Forgot his name
Dec 03, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

I am sorry to hear that you had less than an exceptional experience during your last service visit. Unfortunately I am having trouble locating you in our system with the information that I have available. I spoke with my Service Manager, Jim Pruitt, and he would like to speak with you regarding your experience. Please reach out to Jim directly at 231.799.2886.

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November 30, 2021

I paid $88.48 for a systems scan to determine why the low tire indicator continued to flash while all tire pressure was OK. The result of the scan said ALL sensors required replacement. The total cost for th More

by DLROTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Ryan
Dec 03, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

I am sorry to hear that you had less than an exceptional experience during your last service visit. Unfortunately I am having trouble locating you in our system with the information that I have available. I spoke with my Service Manager, Jim Pruitt, and he would like to speak with you regarding your experience. Please reach out to Jim directly at 231.799.2886.

More
Dec 09, 2021 -

DLROTH responded

After 3 unsuccessful attempts I finally got to speak with Jim Pruitt. When I finally got through to him I found that he was completely unaware of my issue. I found that the statement “he would like to speak to you about your experience” was not true. Though he was polite….I had to spell the whole story out to him. He located the shop evaluation which said all my tire sensors were bad & required replacement for a charge of over $800. I indicated the $80 + that I paid for their systems scan was a waste of money in that it’s findings were wrong. Jim said it sounded unusual….and that he would look into the situation, ……..and get back to me It is now a week later …..and I have heard nothing,! This whole deal, plus the current non-response, tells me that there is a problem with this dealership that could translate to a greater unhappiness if I were to purchase a new truck from them.😡

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Dec 09, 2021 -

DLROTH responded

UUPDATE- I received a call from Jim Pruitt late this afternoon. In addition to an apology for not getting back to me he asked me to come in to the dealership so he could post a refund of the $80 + scanning fee. I stopped by the service center and found Jim covering the Nissan desk because the total operation is seriously short of employees. Jim was very polite in his explanation of not getting back to me….he wears many hats due staffing shortages. He took care of the refund and assured me that if I considered buying a new truck….a Toyota was a great choice…and if I dealt with this dealership, I could ask for him & he would see that I would be a well satisfied customer.

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November 29, 2021

They are nice, quick and courteous service with a very comfortable and clean waiting area, Go Blue! More

by I am Groot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for giving us the opportunity to earn your business!

November 29, 2021

This was my first time taking my car to the service center. Excellent service was given. They kept me up to date with all steps via their text system. It was great! More

by jennlove101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Ryan, Jacob Grace
Dec 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for giving us the opportunity to earn your business!

November 29, 2021

Great service. They treat you like a king when you come in. Massage chairs. Free pop and snacks. Freindly staff. More

by canhazguitar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ella Randall
Dec 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for giving us the opportunity to earn your business!

November 28, 2021

The staff in the service dept were wonderful, and service was done in a timely manor More

by marykrepps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for giving us the opportunity to earn your business!

November 27, 2021

Was quoted $325 to replace front brake pads and resurface the rotors and an additional $325 to replace rear brake pads and resurface rotors. Was told that they were in "imminent" need of replacement. Car was More

by Gerbot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Whatever "mechanic" that inspected my brakes.
Dec 09, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Unfortunately I can not track down your contact info in our system with the information provided. I spoke with our Service Manager Jim Pruitt and he would like to speak with you regarding the issues you encountered during your last service visit. Please reach out to Jim directly at 231.799.28886 or by email at jpruitt@themyautogroup.com.

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November 27, 2021

Very friendly staff, but getting things done was not good. We are still waiting for a phone call on when we can bring our Nissan in for a rear view mirror repair, and have had now phone call on it yet. More

by ccpccart24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Katie Brown, Roy Van Liere, Shadric Hawley
Dec 09, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Unfortunately I can not track down your contact info in our system with the information provided. I spoke with our Service Manager Jim Pruitt and he would like to speak with you regarding the issues you encountered during your last service visit. Please reach out to Jim directly at 231.799.28886 or by email at jpruitt@themyautogroup.com.

More
November 27, 2021

Your service department is simply the best. From the service scheduler to the advisor and all the support staff are friendly and professional! More

by JimInMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beth Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul & Jen, Byrd Harderman Jr, Taylor Briggs
Dec 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for giving us the opportunity to earn your business!

November 27, 2021

Always great service at My Auto !! Fast and friendly service, just the way we like it More

by SCOTT.RUMSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byrd Harderman Jr
Dec 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for giving us the opportunity to earn your business!

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