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My Auto Import Center - Audi Nissan Toyota Volkswagen

Muskegon, MI

4.6
4,718 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020! With our huge selection of used cars and trucks of all makes and models, you are sure to find just what you are looking for. Whether you are shopping for a car, truck, SUV or crossover, or you need service, maintenance or repair work on your current ride we are here to help you. We also carry a comprehensive selection of genuine OEM parts in the part department to get you back on the road as fast as possible. Check out our online inventory or schedule an appointment for service today! Prequalify for financing right from our site, or build a vehicle to your exact specifications right here on the My Auto website and we'll order it just the way you want it! My Auto Import Center is proud to be part of the Muskegon Community. Being the premier import dealership on the beautiful coast of Lake Michigan we are thrilled to serve such fabulous cities as Fruitport, Grand Haven, Spring Lake, Norton Shores, Ludington, South Haven, and many more up and down the coastline. Enjoy our site and feel free to contact us if you can't find what you need or have some suggestions for how we can serve you better!
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1860 E Sternberg

Muskegon, MI

49444

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Showing 4,718 reviews

October 15, 2021

Very slow service for a oil change and tire rotation. 2.5 hrs total with a very very poor wash job. Very disappointed!!! More

by vickifrye50
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitchell Ladd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glory Abiertas
Oct 25, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

I'm sorry to hear that your wait in our service center was longer than expected and our free car wash disappointed you. I will share your experience with our service team and service manager.

October 15, 2021

Service was what was promised in the time frame they said it would take when I made my appointment. They even washed my car for more. More

by JANKIENKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ella Randall
Oct 18, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for sharing your experience with everyone!

October 15, 2021

I can’t believe the price of the oil change now. 78.00 ish on my last change this week. And, I was there and my wiper lights on my Outback are already coming in so that must mean they didn’t even fill m More

by KJOYWARREN1
Recommend Dealer
Yes
Employees Worked With
No idea
Oct 25, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Unfortunately with the limited information provided I am unable to locate you in our service records. My Service Manager, Jim Pruitt, would like to speak with you regarding your recent service visit. Please reach out to him at your convenience at 231.799.2886.

October 14, 2021

very professional, not pushy , had a great product Subaru , the process went smooth, no complications More

by joepegbarrett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Childress
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Ferry, Austin Gressett
Oct 18, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for giving Austin and our entire Subaru of Muskegon Sales Team the opportunity to earn your business!

October 14, 2021

Olivia in the service center was amazing!! She’s was so kind and helpful! Great customer service! More

by Savannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for sharing your service experience with everyone!

October 14, 2021

Subaru dealership has always treated us and our Subaru with the deepest respect, We never have any problems when we go there for service. More

by BDPOEL
Recommend Dealer
Yes
Employees Worked With
Heather Mattice
Oct 18, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for continuing to give Heather and our entire Subaru of Muskegon Service Team the opportunity to earn your business!

October 14, 2021

I had an excellent experience purchasing my VW Atlas. Dylan was patient and listened to what I was looking for in a vehicle. He helped me choose the perfect vehicle, and I really love my new Atlas. Eric More

by KIMBER628
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bekah Wehman, Eric Nelson, Dylan Thrasher
Oct 18, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for giving our entire Volkswagen of Muskegon Sales Team the opportunity to earn your business! Enjoy your new Atlas!

October 14, 2021

Shuttle driver is amazingly cool. Service was good. Car wash was terrible. Still had dirt all over it. Good thing I didn’t pay for that. More

by STIDMON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keto and Elizabeth
Oct 18, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

I am sorry to hear that our free car wash disappointed you! I have personally spoken with our service detailer regarding your experience.

October 14, 2021

I had great customer service at My Auto. The employee who checked me in was friendly, personable, and efficient. I had an oil issue that was fixed quickly. I loved there waiting area. More

by DLIEFFERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for giving us the opportunity to earn your business!

October 13, 2021

Fast and responsible plus Ninfa and friendly. They did a great job with service and quick More

by Lisakingma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for sharing your experience with everyone! I see that you had a four-star experience, was there anything specific that we could work on to ensure a five-star experience in the future?

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