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My Auto Import Center - Audi Nissan Toyota Volkswagen

Muskegon, MI

4.6
4,718 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020! With our huge selection of used cars and trucks of all makes and models, you are sure to find just what you are looking for. Whether you are shopping for a car, truck, SUV or crossover, or you need service, maintenance or repair work on your current ride we are here to help you. We also carry a comprehensive selection of genuine OEM parts in the part department to get you back on the road as fast as possible. Check out our online inventory or schedule an appointment for service today! Prequalify for financing right from our site, or build a vehicle to your exact specifications right here on the My Auto website and we'll order it just the way you want it! My Auto Import Center is proud to be part of the Muskegon Community. Being the premier import dealership on the beautiful coast of Lake Michigan we are thrilled to serve such fabulous cities as Fruitport, Grand Haven, Spring Lake, Norton Shores, Ludington, South Haven, and many more up and down the coastline. Enjoy our site and feel free to contact us if you can't find what you need or have some suggestions for how we can serve you better!
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1860 E Sternberg

Muskegon, MI

49444

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Showing 4,718 reviews

August 24, 2021

Look for Larry Ryan, he knows about good customer service and detailed information about your vehicle... Don't recommend to talk to the angry lady at the quick service More

by VLADIMIR15044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Ryan
August 24, 2021

I was admeditly greeted when I arrived by a chearful and pleasant employee who gathered all my info and answered all my questions. While waiting for my service to be completed the salesman who sold me my tr More

by REINHARM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
Aug 30, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for giving us the opportunity to earn your service business!

August 23, 2021

Great service and a great vehicle! Shout out to Austin and Bill for great customer service! No pressure to buy. Just awesome service. Thank you again! More

by devineemily0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Ritzow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bekah Wehman
Aug 24, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We are delighted to hear you were given exceptional customer service from our Sales Specialist, Austin Ritzow and Finance Manager, Bill Fisher. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business!

August 23, 2021

Our sales rep AJ was awesome! Very helpful, patient and easy to work with. Great team! A new generation is on its way to being a loyal customer:) More

by Kjcvet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bekah Wehman, Charlie Knapp, AJ Storck
Aug 24, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the kind review! We are very happy to hear you were given excellent customer service from our Sales Specialist, AJ Storck! We hope you enjoy your new vehicle. Thank you for your loyalty and for trusting The My Auto Group and My Subaru of Muskegon with your business!

August 23, 2021

Steve and team did a fantastic job of helping me find my new Crosstrek. They kept me up to date on timing and expectations of the sales process. More

by rebeccacarpin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Devries
Aug 24, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We are very happy to hear you were given excellent customer service from our Sales Specialist, Steve Devries! We hope you enjoy your new Subaru Crosstrek. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business!

August 23, 2021

Larry did a great job informing me of the issue and the solution to fix the problem. Thanks for your help in getting my vehicle back on the road. More

by Lynn85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Ryan
Aug 24, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We are delighted to hear you were given exceptional customer service from our Service Advisory, Larry Ryan. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business!

August 23, 2021

Olivia took me in hand and did what she normally does...a great job. Thanks for trying to help me with my phone issue too. More

by TWELCH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stone Prough
Aug 24, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We are delighted to hear you were given exceptional customer service from our service team member, Olivia Kasper. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business!

August 22, 2021

Had to order parts and took a bit to obtain related to covid back orders. Took a day to do everything but is running well. I drive a lot being a homecare RN and need to rely on a well kept car. More

by ANNEKUYKENDALL
Recommend Dealer
Yes
Employees Worked With
Joel Coston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the kind review. We are very sorry to hear you had a less than perfect visit with our service department. Sadly, there have been numerous issues with parts being on back order but we are happy to hear your car was back on the road within a day. Thank you for what you do as a Homecare RN. We are thinking of you during these difficult times. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business!

August 22, 2021

Shadric Hawley is awesome. He made my new car buying experience a pleasure. Greg Ireland has exceptional skills with the financing portion of the sale. More

by rms36
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Ireland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bekah Wehman, Shadric Hawley
Aug 24, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We are delighted to hear you were given exceptional customer service from our Sales Specialist, Shadric Hawley and Finance Manager, Greg Ireland. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business!

August 21, 2021

I enjoyed working with Joseph Britt. He was very patient in explaining the features of the car I purchased. Everyone I encountered was very friendly. More

by bjmeengs
Recommend Dealer
Yes
Employees Worked With
John Gongalski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Ferry, Joseph Britt
Aug 24, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We are very happy to hear you were given excellent customer service from our Sales Specialist, Joseph Britt! We hope you enjoy your new vehicle. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business!

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