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My Volkswagen of North Grand Rapids

Northeast Grand Rapids, MI

Overview
Employees
Reviews
Vehicles
4.3
127 Reviews
Visit My Volkswagen of North Grand Rapids for a variety of new and used cars by Volkswagen, serving Grand Rapids, Michigan.
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3985 Plainfield Avenue

Northeast Grand Rapids, MI

49525

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Showing 127 reviews

November 02, 2025

Professional courteous service! I was there for recall-issue service. It was taken care of in a prompt manner. Staff was very respectful!1 More

by ASHOK.PATEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shamir Austin
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Nov 12, 2025 -

My Volkswagen of North Grand Rapids responded

Thank you for taking the time to share your feedback! We’re pleased to hear that our team provided professional and courteous service and that your recall visit was handled promptly. We appreciate your kind words and look forward to assisting you again at My Auto Grand Rapids.

October 27, 2025

James was excellent to work with. Both he and Bill were very prompt in getting back to us and fair with pricing. We look forward to continuing our relationship with the team. More

by austin.marcolina14
Recommend Dealer
Yes
Employees Worked With
James, Bill
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Nov 12, 2025 -

My Volkswagen of North Grand Rapids responded

Thank you for sharing your experience! We’re delighted to hear that James and Bill provided excellent service and prompt communication. It’s great to know you found our pricing fair, and we truly appreciate your trust in our team. We look forward to continuing to work with you here at My Volkswagen of North Grand Rapids!

October 25, 2025

On time and effective. Went well. Helpful staff. Job was completed. Thank you for the oil change. More

by LEEBEARD7777
Recommend Dealer
Yes
Employees Worked With
Shamier
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Nov 12, 2025 -

My Volkswagen of North Grand Rapids responded

Thank you for your review! We’re glad to hear your visit went smoothly and that our team provided helpful, timely service. We appreciate you choosing My Volkswagen of North Grand Rapids for your oil change and look forward to assisting you again in the future!

October 25, 2025

Excellent experience! I will definitely tell all my friends where to go to buy a new car and to have their car serviced. The staff is friendly and the atmosphere is great, More

by leo2001pc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James and Shaun
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Nov 12, 2025 -

My Volkswagen of North Grand Rapids responded

Thank you so much for your wonderful review and five-star rating! We’re thrilled to hear that you enjoyed our friendly staff and welcoming atmosphere. Your recommendation means a great deal to us, and we look forward to continuing to provide you and your friends with excellent sales and service experiences at My Volkswagen of North Grand Rapids!

October 24, 2025

He was very prompt and very friendly and explained the payment changes (credit cards are subject to a surcharge) for me. More

by FITZPACO
Recommend Dealer
Yes
Employees Worked With
Samir I think
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Nov 12, 2025 -

My Volkswagen of North Grand Rapids responded

Thank you for taking the time to share your experience. We’re pleased to hear that our team was prompt, friendly, and provided clear information regarding our payment policy. We appreciate your understanding and look forward to serving you again at My Auto Grand Rapids.

October 15, 2025

Dan was very nice and did everything in his power to help me as much as possible. More

by HEATHERLND67
Recommend Dealer
Yes
Employees Worked With
Dan
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Nov 12, 2025 -

My Volkswagen of North Grand Rapids responded

Thank you for taking the time to share your experience! We’re thrilled to hear that Dan went above and beyond to assist you. Providing exceptional service is always our priority, and we appreciate your kind words. We look forward to serving you again at My Auto Grand Rapids!

October 14, 2025

Everyone was pleasant to work with but prices seem to have increased dramatically. I used to pay about $5 for a battery replacement and now I paid $25! Was not impressed. Oil change much more expensive t More

by FANUIHL
Recommend Dealer
Yes
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Nov 12, 2025 -

My Volkswagen of North Grand Rapids responded

Thank you for taking the time to share your feedback. We’re pleased to know our team was friendly and accommodating, though we’re sorry to hear you were disappointed with the recent pricing. We aim to offer fair and transparent pricing that reflects the quality of service and genuine Volkswagen parts we provide. Please feel free to reach out to our Service Manager, Mark Leutzinger, at (877) 507-3350 ext. 969 so we can address your concerns directly.

October 14, 2025

This was a good experience. Efficient and professional. I would recommend and would return for sure. More

by TEX1046
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shamir
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Nov 12, 2025 -

My Volkswagen of North Grand Rapids responded

Thank you for taking the time to share your feedback. We’re pleased to hear that you found your experience efficient and professional. Your recommendation means a great deal to us, and we look forward to serving you again at Volkswagen of North Grand Rapids.

October 02, 2025

This dealer seemed professional and properly serviced my 2024 mirage. Im happy. Will be back. More

by ROBERTLLSU
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel Ribon
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Oct 09, 2025 -

My Volkswagen of North Grand Rapids responded

Thank you for choosing us for your 2024 Mitsubishi Mirage! We are thrilled to hear that you had a positive experience with our team. Looking forward to seeing you again soon!

September 26, 2025

Thank you so much for the prompt diagnosis on my Passat. The repairs were completed and my car is running great. Many thanks to everyone for the kind and quick service I greatly appreciated all involved. More

by CHRISTI0719
Recommend Dealer
Yes
Employees Worked With
Mechanic great job
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Nov 12, 2025 -

My Volkswagen of North Grand Rapids responded

Thank you so much for sharing your experience! We’re thrilled to hear your Passat is running great and that our team provided the prompt and friendly service you deserve. We truly appreciate your kind words and look forward to seeing you again at Volkswagen of North Grand Rapids!

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