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My Volkswagen of North Grand Rapids

Northeast Grand Rapids, MI

Overview
Employees
Reviews
Vehicles
4.3
127 Reviews
Visit My Volkswagen of North Grand Rapids for a variety of new and used cars by Volkswagen, serving Grand Rapids, Michigan.
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3985 Plainfield Avenue

Northeast Grand Rapids, MI

49525

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Showing 127 reviews

December 20, 2025

I just did! Did you see how much I wrote? lol..... I am impressed with Dan! More

by SONYIABLOUGH
Recommend Dealer
Yes
Employees Worked With
Dan
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for taking the time to share your experience. We’re delighted to hear that Dan provided exceptional service, and your feedback is greatly appreciated. We look forward to assisting you again at My Auto Grand Rapids.

December 18, 2025

Extremely knowledgeable and helpful. Every step was made easy and well explained to me . I would recommend More

by paul.frederick83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Krystal Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your feedback, Paul. We’re pleased to hear that our team was able to guide you through the process clearly and efficiently. Your recommendation is greatly appreciated, and we look forward to assisting you with any future vehicle needs at My Auto Grand Rapids.

December 17, 2025

I highly recommend this dealership. James drove the Tiguan to Gaylord for a test drive. Made sure I understood how all the gadgets work and explained the safety of the Tiguan. More

by stacyosman3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Balder
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you so much for your kind words, Stacy! We’re thrilled James could provide a thorough test drive and walk you through all the features and safety of the Tiguan. Your recommendation means a lot, and we’re so glad you had a great experience with us at My Auto Grand Rapids. We can’t wait to see you again!

December 17, 2025

It's much more expensive, my last oil change with ad blue for my diesel Passat was just around $90 but this one was 194 More

by D5536
Recommend Dealer
No
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for the review! We’re sorry to hear that you feel that way about our pricing. If you have any questions or concerns about our pricing and would like a Service Advisor to reach out to you, please let us know. Thank you for trusting us with your business!

December 14, 2025

They were fast, very communicative, willing to demonstrate the issues they saw, friendly, and listened to what I had to say without judgment. More

by Kristin Cavanaugh
Recommend Dealer
Yes
Employees Worked With
Krystal Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you so much, Kristin! We truly appreciate your kind words. Our team works hard to provide fast, clear communication and a welcoming experience, so we’re glad to hear you felt listened to and well taken care of. Thank you for trusting My Auto Grand Rapids—we look forward to helping you again in the future!

December 12, 2025

Ok Your service mgr had to reset my heater someone in the shop turned off. U More

by EDSKINNER40
Recommend Dealer
Yes
Employees Worked With
Service Mgr
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for taking the time to share your feedback. We appreciate you bringing this to our attention and are glad our service manager was able to resolve the issue. Your input helps us improve, and we look forward to assisting you again at My Auto Grand Rapids.

December 12, 2025

I was in for regular maintenance plus a slow air leak on a tire that was not cooperating on being fixed. They made sure that my tire was set and safe with a snowstorm upon us and the day before a holiday, e More

by J3KROLL
Recommend Dealer
Yes
Employees Worked With
Shamir
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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for taking the time to share your experience! We’re glad our service team was able to take care of your maintenance and ensure your tire was safe—especially with the snowstorm and holiday approaching. Your safety is always our top priority, and we truly appreciate your trust in us. We look forward to assisting you again in the future at My Auto Grand Rapids!

December 09, 2025

Amazing team. Mark is a tremendous leader and clear presenter of vehicle status. Highly recommend their Service department!! More

by MARYHUIZENGA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Krystal Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark the Service Manager
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Dec 11, 2025 -

My Volkswagen of North Grand Rapids responded

Thank you for the 5 stars! We’re glad to hear Mark and our service team took great care of you. We appreciate the recommendation and can’t wait to serve you again!

December 09, 2025

Idk a few sentences worth lol everyone was super nice and professional Kind, cool, upbeat More

by emma8202002
Recommend Dealer
Yes
Employees Worked With
Shamir I think
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Dec 11, 2025 -

My Volkswagen of North Grand Rapids responded

Thank you for the 5-star review! We’re so glad to hear you felt welcomed and taken care of by our team. We appreciate you choosing My Auto Grand Rapids and hope to see you again!

November 29, 2025

Service was good and friendly. Another appointment necessary to get warranty work done that dad inquired about 2 times More

by Jsrobert32
Recommend Dealer
No
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Dec 01, 2025 -

My Volkswagen of North Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

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