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Myrtle Beach Chrysler Jeep - Service Center

Myrtle Beach, SC

4.1
103 Reviews

103 Reviews of Myrtle Beach Chrysler Jeep - Service Center

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April 22, 2017

Absolute TERRIBLE Service !! After experiencing a very traumatic issue with my 2017 Jeep Grand Cherokee, I was advised by Chrysler Corporation to take it back to MB Chrysler Jeep. More

by Cbsas
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Matthew Flagg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Beard
May 04, 2017 -

Myrtle Beach Chrysler Jeep responded

It is the goal of Myrtle Beach Chrysler Jeep to satisfy every customer, every time. With that goal in mind, it does trouble our organization when we become misunderstood by one of our valued customers. It will occasionally happen that a new vehicle may have an issue that the distributor may have to investigate. With this, the manufacturer will then receive the gathered information from the dealer as it tries to address the customer's concerns. It is then the manufacturer's responsibility to determine if the customer's issues can be easily addressed. At every step of this process the dealer is in the customer's corner; acting as an advocate to insure the customer is kept informed. It is not the burden of the dealer to determine the bearings of the vehicle findings. We also understand that in a stressful situation, a dealership representative may be misunderstood by the customer. For this , we do truly apologize. Any issue a customer may have, now or in the future, may be discussed face to face at the dealership with any department head. Thank you very much for your understanding and your business.

April 12, 2017

Great service! Had some trouble at a previous dealership with the service center. I called Myrtle Beach Chrysler Jeep and Brad in service got me 2 days later (due to More

by opfc104
Recommend Dealer
Yes
Employees Worked With
Bradley Bazinet
May 04, 2017 -

Myrtle Beach Chrysler Jeep responded

This is the kind of experience we love to hear about. The service department has a chance to make a "bad" experience better! We are proud of Brad's ability to turn a potential negative into a positive. We appreciate the high recommendations!!

October 27, 2016

Efficient, effective and friendly service While vacationing in MB my 2008 Chrysler began making a disturbing rattle. Went to Myrtle Beach Chrysler Jeep Service Department (785 Jason Blvd). T More

by Harrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager; failed to ask him his name...Sorry., Peter McNally, Bradley Bazinet, Jared Stickley
October 17, 2016

A question relating to Tire deflation notificaction. I brought my car in to your dealership today Monday the 17th October 2016 and I want you to know how much I appreciate the prompt and courteous attent More

by Hoppy
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jenn Wilsey
August 06, 2016

From oil change to test drive promo Our third vehicle with this dealership. What a great professional team and a new Pacifica after a test drive with Lou Davis. We look forward to fu More

by jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Davis, Marshall Seward, Tim Manno, Michael Lee, Jared Stickley
June 17, 2016

Repair to hardtop convertible Had repair on piece in trunk. This is second time it's been repaired and have just over 50,000 miles. Probably not used more than 20 times But my co More

by Unhappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Flagg
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2016

shopping for mid-size SUVs We were browsing the Jeeps while our Chrysler 200 was having routine service. We had been researching various makes and models of small to middle siz More

by kennebago888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Gale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lee
January 29, 2016

friendly people very friendly was able to answer any questions i had did the repair well car was ready as promised and very prompt attention thanks guys will be back More

by Kenny0819
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Pritchard
January 16, 2016

Great care The service dept. was very knowledgeable and prompt to help me with my problem . I did not have to wait long to be taken care of. More

by charlie309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron, Jack Tessa
December 09, 2015

service this dealership is very good period , sales service the best. My choice of cars the Chrysler 300C and this car is my second from Myrtle Beach Chrysle More

by john pet,123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Beard
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