Myrtle Beach Chrysler Jeep - Service Center

Amazing I took my Jeep Grand Cherokee in for 2 unrelated problems for service. Since I live in another town and have done repeat business with this dealership I took my Jeep Grand Cherokee in for 2 unrelated problems for service. Since I live in another town and have done repeat business with this dealership, the sales staff was so gracious as to give me a loaner car that ended up having to extend overnight due to my schedule. I am an older single woman who sometimes can not be the easiest to please. However, I have never had anything but a pleasant experience here unless it was beyond their control. This dealership works like a family. Even my salesman, Lou Davis, offered to help while I waited the first day. If Bobby Gale had been there, he would have done the same. Everything was fixed to my satisfaction, maybe not my time schedule, but they made it all possible! Will always use them because I know it will be right! More

Shocked Greetings Mr. Gale, My name is Nick Howard and I purchased a 2012 Jeep Liberty in November 2012 from your Myrtle Beach Jeep dealership. Our experienc Greetings Mr. Gale, My name is Nick Howard and I purchased a 2012 Jeep Liberty in November 2012 from your Myrtle Beach Jeep dealership. Our experience we incurred from your dealership was absolutely awful; until Rob (General Manager) was made aware of a horrible incident that occurred at your service desk with Scott whom I believe is a service manager there on Friday September 12, 2014. The Jeep Liberty we bought had a gap above the airbag panel and dashboard, as well as a piece of the dash near the light sensor were popping up. Granted we noticed it after we purchased it and waited until August 28th 2014, to bring it back to have the work performed under warranty. My wife Allison and I were highly disappointed in the quality of work that was performed on our vehicle. The airbag panel looked as if it was a rush job and looked worse than it did when we brought in for repair. It looked like it was punched in. My wife expressed to Brad who works at the service desk that she was not satisfied with the warranty work that was performed and requested that it be fixed again properly. Another part was ordered and we waited for over a week and did not hear anything from the dealership as there was a mistake made by your staff in failing to update my contact phone number which is 843-957-4956. My wife called your service department and requested to speak to Scott whom helped us the first time. She explained to him over the phone today the situation and inquired to as why we didn’t hear anything over the course of the week. Scott placed her on hold and checked to find that the part was actually there since Monday. Scott stated over the phone that they had been trying to contact us all week at a phone number we don’t have any more which was 843-957-4069. We were called by someone at our new number 843-957-4956 which we had left at the desk on August 28th, 2014 to pick up our vehicle. My wife was upset since a whole week had gone by and no one at your dealership bothered to update our phone number in the system. My wife wanted to bring our vehicle in to show to Scott since he seemed to be unaware of the poor quality of service we received the first time we were there. Scott stated that he would be at lunch until 2:00pm and we could bring it by then to have him look it at the bad work and resolve the issue. Allison and I brought our vehicle in and met with Scott after 2:00pm to discuss all of our issues. My wife was upset about the phone number mix up and the fact that he would not admit to the simple mistake that no one updated our contact phone number in the system. I have the call log in my cell phone and the 2 call’s I received at my new number from your dealership. She showed Scott the 2 calls in my phone that we had gotten on August 27th and 28th from your dealership. This is where everything went south. Scott was completely unprofessional to my wife and pulled his cell phone out of his pocket and tried dialing the old number which made no sense to me, if you keep calling a number that is disconnected, why would you call it more than once? He was mocking us since we brought him proof that no one updated the number in the system. This was completely insulting to us and Scott and my wife got into an argument at the service desk. Scott told my wife to shut up to my dismay. He actually did it more than once and was extremely rude and making hand gestures to shut her mouth and shut up. I was completely appalled about what had just occurred in your place of business. Scott told us that we could take our vehicle to another dealership and have them fix it. We walked out of the dealership and to the service parking lot were our vehicle was parked and Scott came outside to look at the vehicle and the bad work that was performed there in your shop. Scott continued to argue with her and still didn’t get that she was upset because no one would take ownership of simple mistake that our phone number wasn’t recorded properly in your service system. I finally intervened and told Scott that I didn’t appreciate him telling my wife to shut up. I asked him who was the general manager and where could I find him. Scott said I could go find him in the building over there which he referred to as the used car building. We got back in our vehicle and drove over to the building and were met by a lady in the door and asked how she could help us. My wife said we needed to see the general manager. She went and found Rob in his office and asked us to walk back there. We met Rob whom I must say I have great respect for in the way he handled the incident. Rob is a true professional who took immediate control of the situation and listened attentively to our ordeal with Scott at the service desk. He walked with us outside to look at the work which was performed and agreed with us that this should have never left the shop and he apologized for the poor work and that he would get to the bottom of it. Rob also apologized to us for Scott telling my wife to shut up. Rob stated that he would get this fixed immediately, which he did. I informed Rob that the part was already here at your shop; since that was the reason in the first place we were there to meet with Scott again. Rob had a salesman get a vehicle for us to drive while it was taken into the shop to be fixed. He also had the same salesman meet us at the gas station and put $30.00 of gas in the vehicle for us. He was very friendly too. I have tremendous respect in the way Rob took ownership of this problem and he had our vehicle fixed in less than 2 hours. Brad called my wife at her cell phone and we returned around 6:30pm to pick up our vehicle. The work was to our satisfaction and we left your dealership feeling satisfied by Rob’s efforts to correct the absolutely horrible encounter we had with Scott. I have nothing but praise and gratitude for his actions and the respect he showed us. Mr. Gale I have never been so offended in any place of business where an employee of your business, Scott told my wife to shut up more than once. His callous disrespect toward my wife and me is appalling and how he mocked us for showing him on my phone that we had previously received calls from your dealership on my new number. Scott refused to simply admit that someone there made a mistake by not recording our new contact number. As I am writing this letter to you and Rob I am furious that you can have an employee at your place of business telling customers to shut up. I am still in disbelief over the events that occurred at the service desk between Scott, my wife, and I. I am grateful that that Rob was professional, courteous, and kind in helping us resolve our horrific experience we had with Scott. I wanted to make you aware of what occurred at your place business between my wife and Scott. I also want to thank Rob for his professional level of service, ownership of the problem, and his actions in having our vehicle repaired which we purchased at your dealership. If you wish to contact me please feel free to call me at 843-957-4956 or through email at nickhoward03@gmail.com. Sincerely, Nick & Allison Howard More

Thanks for taking care of my issue! I purchased a used 2004 Jeep Liberty and it only had one key. I purchased a after market key and fob. They did cut me a new key and tried to program I purchased a used 2004 Jeep Liberty and it only had one key. I purchased a after market key and fob. They did cut me a new key and tried to program the fob. Well it didn't work but they explained why and all went well. At least I have a spare key now. Thanks for taking care of my issue. More

Excellent Service We had to have a computer put in a 2002 dodge intrepid. Brad went overboard to help us out. He is an outstanding guy. We are from Maryland and was We had to have a computer put in a 2002 dodge intrepid. Brad went overboard to help us out. He is an outstanding guy. We are from Maryland and was on vacation when this happened. Unfortunately they had trouble getting the computer programming. But they did their very best to get us going as soon as possible. We cannot say enough about the service we received. Brad even had his employees stay over after they closed to try to get us going. We had a rental car so it really did not create a problem. Brad called us on his day off Saturday to make sure we were ok and to assure us they would get the car done asap. He is an exceptional guy. We appreciate all you did for us. We made it back to Maryland without any problems. 5 stars does not seem like enough for the service we received. 10 is more like it. Thanks for all you did to get us going. We really do appreciate it. More

Service Department Service department is excellent. Bob and company are always courteous and professional putting my concerns top priority. I've purchased several cars Service department is excellent. Bob and company are always courteous and professional putting my concerns top priority. I've purchased several cars from this dealership always with a positive experience, and now my son just recently purchased a jeep from Myrtle Beach Chrysler. Thanks again More

brake repair while I was on vacation I was on vacation and found I needed a brake repair. The service man Brad got me in the next morning - was courteous and professional. Later that da I was on vacation and found I needed a brake repair. The service man Brad got me in the next morning - was courteous and professional. Later that day they found out that they could not get the parts needed and they arranged to get me a rental car through Enterprise and that worked out very well. The next afternoon the car was repaired and all is well. I thought they did and excellent job and I would highly recommend them to anyone traveling to Myrtle Beach - and Brad was especially helpful and knowledgable More

Best Service Ever Always have a great experience at MB Jeep....always courteous and helpful Service always done correctly Parts are always available and installed cor Always have a great experience at MB Jeep....always courteous and helpful Service always done correctly Parts are always available and installed correctly Never had a bad experience there More

Bob the service writer was great!!! Thanks go out to Bob for hi attention to detail. Every thing was handled very well. Would highly recommend Myrtle Beach Chrysler to anyone looking for Thanks go out to Bob for hi attention to detail. Every thing was handled very well. Would highly recommend Myrtle Beach Chrysler to anyone looking for a first class dealership. More

Peace of Mind While closing on a house in Myrtle Beach our Jeep air bag signal "pinged". This "pinging" would have drove us crazy on the return back home to NY. M While closing on a house in Myrtle Beach our Jeep air bag signal "pinged". This "pinging" would have drove us crazy on the return back home to NY. Mr. Bazinet was accommodating and very helpful. We needed a car to get around and he facilitated this. He told us he would do what he could to get the piece needed for the Jeep so we could return home on schedule. He told us Friday which was cutting it close BUT the car was repaired by Thursday evening. We were so relieved. I feel that when we do move to Myrtle Beach we can depend on this dealership to help when and if we need it. You have a great employee in Brad Bazinet. More

Excellent Service Dept I am always pleased with Myrtle Beach Chrysler Jeep service dept. They are very good, efficient and caring. Bob Fulton is the best service manager I h I am always pleased with Myrtle Beach Chrysler Jeep service dept. They are very good, efficient and caring. Bob Fulton is the best service manager I have ever worked with More