Myrtle Beach KIA

The service department at this location is aweful, and they are truthful at all. We brought our kia sportage here, to find out why our airbag light went on. We received a message telling us the cost and they are truthful at all. We brought our kia sportage here, to find out why our airbag light went on. We received a message telling us the cost and we declined both seravices. We then called to find our when we could pick up the vechicle, that went everything when downhill from there. Charlies finally answered our call, because no one would pick up the phones, and I thank goodness I have records to show how many times we called. After speaking with him he finally said he would have the car ready and we said we will head over to pick up the car, and he said fine. We arrive at Kia and we are then told that the car is not ready the service guy is out to the lunch for 30 to 45 minutes. Im like why did you not just say that or call us back and tell us that so we did not come all the here to pick the car. So we told him please call us when he is back so we can come get the car. This is happened between 12 pm and 12:15 pm , can you imagine lunch breaks at kia are till 3:54 pm when we finally received a call to pick up our car and the manager who really needs a new job tells us it was miscommunication. No you need knew empolyees, because they did not do there jobs. The manager should be assamed of himself looking at people like deer with head light in road. Horrible. More

If I could give zero stars, I would. The service dept is abysmal! No appts for 2 weeks and ghosting me when I try to call back. Not a way to do business. They jump out of the walls to se The service dept is abysmal! No appts for 2 weeks and ghosting me when I try to call back. Not a way to do business. They jump out of the walls to sell you a car but once you own it, they don’t care one bit. More

We purchased an extended warranty on our Kia Sportage when we lived in Las Vegas. Each time we have gone to MB Kia, they tell us we don't have warranty. Even suggesting we may have a " dealer warranty". when we lived in Las Vegas. Each time we have gone to MB Kia, they tell us we don't have warranty. Even suggesting we may have a " dealer warranty". That is for used cars! Terrible service department. More

I was very positive about this dealership for the first 4 years I had my Sorento. However, the last 2-3 experiences with the service department have changed my view. I was having a problem with the car going years I had my Sorento. However, the last 2-3 experiences with the service department have changed my view. I was having a problem with the car going into Auto A/C mode without my intervention and the air being blown in was not cooled. I could not turn the mode off nor change to recycle mode. Before I was set to take the car on a trip I went to the dealer and they said they could not even take a look at it unless I had an appointment. Two weeks was the first appointment I could get. They had my car for a full week and said the controller board needed to be replaced at a cost of $2000. They replaced it and, when taking a test drive, had the same issue. They then said the humidity sensor (in the windshield?) needed replacing. I asked whether the controller board really needed to be replaced and was given a rather unconvincing answer that it did. If the new board had the dame issue as the old one why did it need replacing? If the humidity sensor was the problem it would have been about a $100 part. They have lost a loyal customer as I had been looking at purchasing a Sportage Hybrid but will look at other options now. More

working with Greg is great experience, so happy with Kia myrtle beach. Greg is an asset for kia. i enjoyed the whole experience. victor znaty myrtle beach. Greg is an asset for kia. i enjoyed the whole experience. victor znaty More

I just had an appointment with Greg in service. Everything was smooth, hassle-free, and really quick. Everything was smooth, hassle-free, and really quick. More

If I could do a negative rating, I would. My 2021 telluride came in for service 3 weeks after we bought it. At first, they thought it was a transmission. It was still under warranty. After a My 2021 telluride came in for service 3 weeks after we bought it. At first, they thought it was a transmission. It was still under warranty. After a week, they discovered that it was an axle. I was visiting from out of town so after 10 days, they let me get a loaner vehicle. They replaced the CV boot and it took three weeks. Now, 5 months later, I am getting a service at my local Kia dealership and they have discovered that the axle is leaking and was not installed properly. I cannot tell you how mad that makes me. This is absolutely shameful More

Bought a Kia Sorento Hybrid in 2023 from MB Kia and the sale went well. However, had a terrible experience with the service department last week. Went for my 15000mile maintenance and an oil change at a sale went well. However, had a terrible experience with the service department last week. Went for my 15000mile maintenance and an oil change at a scheduled appt. They told me that the oil change was included on the maintenance plan I bought with the car but the maintenance would cost $300. I said fine, just do the oil change. Then went to the waiting room. Waited an hour and came out to check if it was done and my car had not even been moved. The service tech said "Oh, they were three cars behind - they're about to bring it back". I had another place to be, so I took my key and left. NO communication at all about this delay at check in, or during the entire hour I was waiting. I'll be taking my car elsewhere for maintenance. More

Took my 2017 Kia Sportage with less than 60,000 MI in because it has an engine oil issue the car uses a quart of oil every thousand miles when I spoke to the service department they told me this is norma because it has an engine oil issue the car uses a quart of oil every thousand miles when I spoke to the service department they told me this is normal I've never had a car use a quart of oil every thousand miles when I tried to speak to the service manager he ignored me until they wanted me to move my car he also basically told me that there's nothing they can do for me I've taken my car there ever since I've bought it and had all the oil changes and services done they're willing to take your money but when you need their help they're not willing to do anything for you would not recommend this dealer to anyone More