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Myrtle Beach KIA - Service Center

Myrtle Beach, SC

4.4
168 Reviews

168 Reviews of Myrtle Beach KIA - Service Center

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February 08, 2024

Only used the service department. My appointment was on time and completed before the estimated completion time and I greatly appreciated it. More

by dsmithcraven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2024

Will in the service department is awesome. He was able to work my car in and kept me updated until they could diagnosis my issue. If you ever need your Kia services, I highly recommend speak More

by dtruitt22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2024

I received Excellent service at this dealership. My service advisor Will Thibodeau was fantastic! Highly recommend this dealership! More

by carolpiccirilli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2024

Our back window broke on the way down to Myrtle on a quick weekend trip. I called on the way down to see if there was anyway they could look at it on Saturday being that it was supposed to rain over th More

by holderfield05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2024

2016 Kia Soul my daughters car throw a rod (blown engine) Kia stood behind the warranty and replaced the engine. Will was great he explained the process and pushed the job through. Car was back to me in less More

by jalbano51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2024

Kia Myrtle Beach is so easy to deal with. Prompt attention to my needs. Clean comfortable waiting area while your car is serviced. More

by dfg1225dogmom1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2023

Went in for a software update. Quick and easy. Will was very helpful with some general questions I had. They even washed my car and glossed the tires. Very nice. More

by mymahe36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2023

Will Thibodeau, Service Advisor is THE reason I will continue to have my car serviced at this dealership. His professionalism, expertise and tone was exceptional. I highly recommend reaching out and e More

by billfabis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2023

Will was very helpful…the problem was found and I got my car back in 1 day! More

by Jkreustle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2023

Kia sorento sx with a a faulty check valve hose on the brake booster. Started this issue 10-24 and has continued to date with 4 visits to dealership only to be told the part ordered was not correct and ha More

by russp61444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Roper
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Myrtle Beach KIA responded

I talked to Greg about it. He informed me that he had been in contact with & relayed that Kia keeps sending us a brake hose instead of the part we need. He explained that Kia has an issue within their catalog, so the part number associated with the needed part is incorrect. Parts reordered the part number listed to see if there was a potential for a boxing issue, but the same hose came in. I am very sorry for the inconvenience, and I understand that this is frustrating. Our parts department opened a case with Kia because something is inaccurate on Kia's end. Until that is fixed, we cannot access the correct part. When that will be is solely determined by Kia USA. Again, I am sorry that this is happening. Hopefully Kia can resolve this quickly.

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