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NYE Buick GMC - Service Center

Oneida, NY

4.4
80 Reviews
Call Service Center (315) 693-4009

80 Reviews of NYE Buick GMC - Service Center

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February 24, 2024

1. The invoice did not reflect the correct hourly rate. The invoice was 159.00 an hour but the actual amount was 199.00, very strange. 2. Three weeks and still on going, trying to get an hourly break down More

by wirelessdevelopment
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 23, 2024

Service was quick and pleasant. No appointment was needed. Was very grateful that they fit me in. More

by wjanken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Helpful
February 22, 2024

Courteous and professional and reliable Work that was needed was completed in a timely fashion and Sara was great to work with. More

by SDRAGULSKI
Recommend Dealer
Yes
Employees Worked With
Sara
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Feb 23, 2024 -

NYE Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
February 17, 2024

Casey did a great job setting up my service, and The service dept got me out in a timely fashion. More

by tvondell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 20, 2024 -

NYE Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
February 10, 2024

The GMC dealership has a great staff and awesome mechanics , I would advise others of this dealership More

by BOSUMMERS69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service and mechanic
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Feb 13, 2024 -

NYE Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

Helpful
February 10, 2024

First time dealing with them. Was awesome. Tried getting my truck into another dealership where I bought the truck, and they told me they couldn’t look at it for a couple days. N More

by LAIRDM25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
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Feb 13, 2024 -

NYE Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Helpful
February 10, 2024

Went in to make an appt. for a later date. Sarah got me in right away and service was timely. More

by LAURIE.BENEDICT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
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Feb 13, 2024 -

NYE Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

Helpful
February 09, 2024

Good inventory, Respectful of concerns. Tended to things best they could. Forthcoming. Quickly diagnosed situation. More

by NOWERCK623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred
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Feb 13, 2024 -

NYE Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
February 07, 2024

I went in on a Saturday and they got me in for an oil change very fast they were all very courteous More

by DARKDRAGON702004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Feb 08, 2024 -

NYE Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Helpful
November 07, 2023

Took too long and should of been a warranty issue I e-mailed service too ask if it could of been done under warranty and no one responded More

by revans2225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 07, 2023 -

NYE Buick GMC responded

"Revans2225" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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