Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
NYE Volkswagen - Service Center
Rome, NY
169 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
169 Reviews of NYE Volkswagen - Service Center
Sort by
September 15, 2024
I've been a customer this VW dealership for almost 20 years and 5 new vehicles, all of which I enjoyed having and driving! Even though it has changed ownership 3 time it has always been my choice, due to years and 5 new vehicles, all of which I enjoyed having and driving! Even though it has changed ownership 3 time it has always been my choice, due to the excellent service department and sales force! I look forward to doing more business in the future! More
by GBOYD90
Verified Customer
September 14, 2024
Excellent service and great customer service. Very prompt and ready when they said! Would come back again! Very prompt and ready when they said! Would come back again! More
by SHARIBABY88
Employees Worked With
September 13, 2024
Set up service appointment online. Was quick and easy. Went in for service and was told how long it would take. Service was great and done on time. Was quick and easy. Went in for service and was told how long it would take. Service was great and done on time. More
by dbelmonte0
September 13, 2024
I was not very happy about the lack of communication between myself and the manager. I had to call all the time to find out what the status was on my vehicle. It was suppose to only take a week. It was between myself and the manager. I had to call all the time to find out what the status was on my vehicle. It was suppose to only take a week. It was there almost a month. Unacceptable. Not a happy customer. More
by pietrowskitammy
Employees Worked With
Scott in body shop
September 07, 2024
No problems everything went well. I was in an out in about 45 minutes. Thanks I was in an out in about 45 minutes. Thanks More
by RFDAVINO
Employees Worked With
September 05, 2024
Brought my car in for a simple interior service as per part of my car deal, and although they completed the task, my car was damaged in the process. I was not made aware that the technician had damaged my part of my car deal, and although they completed the task, my car was damaged in the process. I was not made aware that the technician had damaged my interior and The attempt to fix the damage was very poor, and not mentioned to me. I had to bring the car back after making it 5 minutes down the road, to have service take note of the damage for replacement. I was told The part is currently on order and will be replaced at no charge to me. I am unsure if I will be bringing the car back to nye Volkswagen for future service. More
by srdkpiro
Employees Worked With
Jim Guzzardo
September 01, 2024
The service was great and the help with my oil issue was awesome! I always have a great experience! awesome! I always have a great experience! More
by Aingmire
Employees Worked With
September 01, 2024
The lack of regard for customer care is evident; seven months prior, I enlisted your service for recalibrating the radar system in my 2021 Jetta SEL, which is a critical safety feature for modern vehicles months prior, I enlisted your service for recalibrating the radar system in my 2021 Jetta SEL, which is a critical safety feature for modern vehicles. However, to my disappointment, just seven months later, I was met with a refusal to provide the necessary adjustments and was presented with a new quote of approximately $600 for the service (there was also a 12-month warranty). They could not or would not show any damage to the vehicle that would have caused the radar to go out, nor any discount. This experience has deterred me from returning and led me to withhold referrals to friends and family who might need automotive services. The decision to overlook a customer's legitimate request has substantial repercussions, affecting not just customer loyalty but also the potential for future business. More
by FSLUCENTI
Employees Worked With
Jim Guzzardo
