Nalley Acura

Awesome people and very helpful and knowledgeable! Will definitely cpme back and refer others to Chris! Will definitely cpme back and refer others to Chris! More

answered all questions was very patient and helpful and keep offering snacks and water very nice workers!! keep offering snacks and water very nice workers!! More

The Nalley Acura team is extremely experienced, courteous and professional. Chris Pugh and the rest of the Nalley Acura team, Bill, David and Kita, made the purchasing and financing process easy and fast. I and professional. Chris Pugh and the rest of the Nalley Acura team, Bill, David and Kita, made the purchasing and financing process easy and fast. I especially appreciate their hard work in being prepared for me to come in, complete the required paperwork and drive out. Combined they have decades of customer service, and it definitely shows. Also, the salt water fish tank and the kids pictures were a nice touch. More

My daughter was interested in a 2021 RDX, so she scheduled a test drive today. I asked the dealership if they allowed a Pre-Purchase Inspection (PPI) from a reputable Honda dealership about a mil scheduled a test drive today. I asked the dealership if they allowed a Pre-Purchase Inspection (PPI) from a reputable Honda dealership about a mile down the street. Sean Cassidy, the salesperson, asked his boss, Charles. Charles approved it. What Sean didn’t tell me was that he was going to go with my daughter and be involved with the PPI. I’ve done three PPIs before and never had anyone follow me or monitor me while I was there. Sean said it was protocol from Asbury Automotive Group, telling me, “I do have to accompany any guest that takes a vehicle off of our lot per Asbury compliance.” (photo attached) So I called three other Asbury dealerships in Atlanta and spoke to three different salespeople: Dennis with Nalley Toyota of Roswell said they allowed PPIs without monitoring and that it’s not protocol with Asbury. Oleen with Nalley Infiniti of Atlanta said they don’t send people to monitor, and it’s not protocol with Asbury. Shania with Nalley Toyota Stonecrest also said they don’t do that, and it’s not protocol with Asbury. He clearly lied! He even told my daughter, "Trust me, I have other things to do." We didn't trust him...at all. That was the problem. Not only that, he tried to social engineer the situation at the other dealership by tracking the inspection and speaking with the same advisor who was advising my daughter about the vehicle. He was also speaking with a tech. Optically, that didn't make my daughter feel good about purchasing a vehicle from a salesperson like Sean, who clearly lied to her about being there. And she paid for the PPI, $221. On top of that, the RDX sustained significant damage to various panels, as shown in the attached photos. Why is Nalley Acura (under the Asbury Automotive Group name) selling a vehicle with significant damage that they have had since February (photo attached)? I do wonder if Daniel Clara, the President and CEO of Asbury, would approve any of this behavior. You've been warned. More

The Nalley Acura team including David, Martin and Rob did an outstanding job in meeting our expectations and needs during our recent vehicle purchase. We felt the team listened and responded with thoughtful an outstanding job in meeting our expectations and needs during our recent vehicle purchase. We felt the team listened and responded with thoughtful actions. After several disappointing experiences with our used car dealerships, we are happy to recommend Nalley Acura. They build trust and solid relationships by following through on their customer commitments. More

It was an easy and effortless transaction, extreme pleasure to work with Nally Acura! Go see Chris pleasure to work with Nally Acura! Go see Chris More

Everyone was amazing! Charles, Chris, and Rob helped get us on the road in our new car! We appreciate all of their hard work and making this process as smooth as possible! Charles, Chris, and Rob helped get us on the road in our new car! We appreciate all of their hard work and making this process as smooth as possible! More

I had a great experience with Chris Pugh at Nalley Acura. I reached out via their website and received a quick response. I made an appointment for a test drive and Chris took care of me. This is my second pu I reached out via their website and received a quick response. I made an appointment for a test drive and Chris took care of me. This is my second purchase at Nalley and I have been please both times. More

Fantastic customer service from top to bottom, will be taking my business there from now on. taking my business there from now on. More

No pressure, smooth car buying experience. Came in with a solid offer on a new MDX, they didn't play games. Glad to give them our business Came in with a solid offer on a new MDX, they didn't play games. Glad to give them our business More