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Nalley Acura
Marietta, GA
513 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 513 reviews
March 14, 2019
Extremely Satisfied We’ve used Nalley Acura service Dept for years now and they are arguably the best in the business. We decided it was time for a new car and were pleas We’ve used Nalley Acura service Dept for years now and they are arguably the best in the business. We decided it was time for a new car and were pleased when the sales side was as good or better. Chris Pugh was absolutely amazing and handle any questions or concerns with the utmost professionalism. We highly recommend Chris and Nalley for your next car purchase! More
by RayFranklin
Employees Worked With
David , Chris Pugh
February 20, 2019
Outstanding Customer Service Chris Pugh made my car buying experience extraordinary. He was very knowledgeable about the vehicle I selected and answered ALL of my questions. I was Chris Pugh made my car buying experience extraordinary. He was very knowledgeable about the vehicle I selected and answered ALL of my questions. I was very impressed by the professionalism demonstrated by the Nalley Acura team. I drove away with a huge smile in my heart! Thanks Nalley Acura! More
by Demi Butterfly
Employees Worked With
Chris Pugh, Leon Yarborough
February 04, 2019
Great customer experience I recently purchased a 2016 Acura MDX and the overall buying experience was a very positive one. I worked with Chris Pugh and found him to be courteo I recently purchased a 2016 Acura MDX and the overall buying experience was a very positive one. I worked with Chris Pugh and found him to be courteous and knowledgeable. Leon Yarborough was the finance manager who walked me through all the necessary paperwork and he did a great job explaining everything that is part of the bu6ing process. I definitely recommend Nalley Acura in Marietta. More
by Happycustomer
Employees Worked With
Chris Pugh, Leon Yarborough
January 09, 2019
Great experience! Had a great experience working with Chris Pugh, was a very relaxed no pressure sit down. Got an excellent vehicle and top notch service! Thanks again Had a great experience working with Chris Pugh, was a very relaxed no pressure sit down. Got an excellent vehicle and top notch service! Thanks again! More
by 4Steiner
Employees Worked With
Chris Pugh, Leon Yarborough
January 09, 2019
Great Customer Service I recently purchased a 2019 Tl aspec from Nalley Acura. Chris Pugh was my sales expert and I must say He was very professional my experience with him I recently purchased a 2019 Tl aspec from Nalley Acura. Chris Pugh was my sales expert and I must say He was very professional my experience with him was outstanding, communication was quick easy and clear, answered all my questions. Overall very satisfied with my purchase. Thank you!!!!! More
by Laura0131
Employees Worked With
Chris Pugh
January 08, 2019
Great Car, Great People Chris Pugh was ready to help me and answered all of the questions I had about this whole experience with purchasing my first car. After we nailed down Chris Pugh was ready to help me and answered all of the questions I had about this whole experience with purchasing my first car. After we nailed down everything price-wise, the financing process went through very smoothly. Everyone involved was very nice, respectful, and professional throughout the whole process. More
by zacman94
Employees Worked With
Chris Pugh, Charles Wilson, Leon Yarborough
December 31, 2018
Terrible! Terrible! Terrible! How does one describe one of the most awful experiences imaginable. I went in to purchase a used Suburban from the Nalley Acura dealership. The dealer How does one describe one of the most awful experiences imaginable. I went in to purchase a used Suburban from the Nalley Acura dealership. The dealership worse than low balled me on my trade in. I will say the salesman Chris Pugh was accommodating and worked with me. We had the deal “half” done but my wife was unable to come with me to the dealership. Since the deal was “half” done and my trade in was already in their “possession” Nalley had me take the “new” car home and return 3 days later with my wife to complete the deal. Mind you, I was still not happy nor was my wife with the trade in offer. I contacted the dealership and told them we were not happy with the deal and would be returning the vehicle. In the mean time another local dealership had offered me $2,000 more for my trade, they hadn’t even looked at. When I brought the vehicle back I was met by a very aggressive sales manager Charles Wilson demanding that I pay them $522 dollars for the services they did to my trade in. I told him that I would not pay because we had not even finalized the deal for the new car. I reminded him that services to my car were not my responsibility nor did I ask to have repairs of any kind made. To add fuel to the fire, Mr. Wilson refused to give me my car back until I paid for “repairs” but the dealership could not give me an itemized receipt of services they claimed to have completed. Mr. Charles Wilson said that I had to take his word for it. He was very aggressive and threatening with me then went and hid in his office and refused to give me my car until charges were paid. Chris Pugh the salesman then went to another source and was able to provide an itemized list of the services. Charles Wilson claimed the dealership replaced brakes. I know for a fact they brakes were not replaced. The vehicle had after market wheels that had specific lug nuts that required a key to remove. This key was still in my possession and there was no way to remove the wheels to get to the brakes. Moral of the story, Nalley Acura treated me horribly, strong armed me, held my vehicle hostage and stole $500 dollars from me for services that were not completed. I will escalate and keep escalating until I get the results that will satisfy this terrible experience. I have had very pleasant experiences purchasing vehicles from other Nalley locations but I would never recommend anyone purchase a vehicle from this location. More
by Ensain223
Employees Worked With
Charles Wilson
December 19, 2018
Extra effort Chris was referred by a friend in the car business and he exceeded expectations. We choose a used car at another Nalley dealership and Chris picked it Chris was referred by a friend in the car business and he exceeded expectations. We choose a used car at another Nalley dealership and Chris picked it up personally and and brought it to his store. We took the vehicle on a test drive and to our mechanic for an inspection. Everything checked out well. Chris got us a good price and gave us trade-in credit for our used up 292K mile truck. His also helped after the sale. The used vehicle had been turned in at the other dealer with only one key FOB. He worked back through channels and got the original owner to return the other FOB plus owner's manuals and the original sticker. We greatly appreciate his hard work and will refer him to everyone. More
by JR
Employees Worked With
Chris Pugh
December 14, 2018
Great experience My overall experience was great. The staff was attentive and friendly and made me feel at ease with no added pressures normally associated with car bu My overall experience was great. The staff was attentive and friendly and made me feel at ease with no added pressures normally associated with car buying. More
by BabyCorey123
Employees Worked With
Chris Pugh, Leon Yarborough
December 02, 2018
Great Experience First time working with Nalley and it was a great experience. Chris was the ultimate professional and was very knowledgeable throughout the process. W First time working with Nalley and it was a great experience. Chris was the ultimate professional and was very knowledgeable throughout the process. We will be looking for our next vehicle here also. Thank you again Chris and The Nalley Acura team! More
by Grizzy92
Employees Worked With
Chris Pugh
