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Nalley Acura - Service Center

4.3

30 Lifetime Service Reviews

1355 Cobb Pkwy South, Marietta, Georgia 30060

30 Reviews of Nalley Acura - Service Center

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October 10, 2017

"Excellent"

- Great2018

Ed, David and Alan are the best! They are always professional and very helpful when I bring my car in for service. I bought my car 5 years ago and would not want to go anywhere else.

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Recommend Dealer
Yes
Employees Worked With
David Ferree
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Alan McGowan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ed Wilkey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 21, 2017

"Excellent Service and Repairs"

- Turboflyer1

Mike is absolutely one of the best tech’s I have ever had work on my car. A professional with vast knowledge and the ability to properly diagnose and fix my car. All of the service personal were professional and courteous. Mike stood out because he is a master at what he does! Thanks for always taking care of my car needs and explaining to me what’s wrong and how your going to fix it.

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Recommend Dealer
Yes
Employees Worked With
Tylor Ashworth
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Al McGowen
February 23, 2017

"NALLEY AND DAVID FERREE ARE **AWESOME**"

- happy customer

No matter what the situation from a normal oil change to extensive maintenance Nalley is top notch in their service department. They always make you feel at home, keep you updated on the status of things, and do their best to be honest with how much time your service appointment will take. David is exceptional with his follow up. He won't force unnecessary work and he always explains why something needs to be done.

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Recommend Dealer
Yes
Employees Worked With
David Ferree
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 17, 2017

"NON-RESPONSIVE"

- MDodd

I'm very disappointed in the nonresponse to voicemails and emails that have been sent since purchasing my car. The driver's side doesn't lock with my key FOB. In the description of the car...it stated keyless entry. It will work after I pay someone to fix it. But I thought that Nalley Acura should be responsible for that since in the details of the car...it states keyless entry. I've already purchased the actuator ... now I just have to pay someone to put it in. I'm very disappointed that Christian nor Earl has called me back nor responded to emails. I paid cash for the car and I do love the way it looks and drives. Yes it is a used car...but I just wish I didn't have to already start spending money on it. This review is not about the car itself. This review reflects Nalley Acura only. Car purchased : 2008 Honda Accord Coupe

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Recommend Dealer
No
Employees Worked With
Christian Lewis
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 13, 2017 -

Nalley Acura responded

Thank you for sharing your feedback. Customer service is paramount, so I apologize for any lack of service you experienced. I would like the opportunity to speak with you further about this instance and hopefully restore your faith in our dealership. Please contact me at your convenience. Bill Morell, General Manager, 678-214-3629.

January 23, 2017

"Great service... I'll be back again! "

- JenSue65

Alphonso was such a knowledgable technician. I brought my Mdx in after going to another dealership twice because I was hearing a strange noise, and after Alphonso looked at it, I haven't heard the noise since! He's awesome!

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Recommend Dealer
Yes
Employees Worked With
Alphonso Davis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 22, 2016

"Al is great!!"

- Carrie

Took my car in for only it's second service since I've owned it and could not have been more pleased. Al was very friendly and transparent about what actually needed to be done. I was presented with the pricing estimates upfront, which I really appreciated, and I felt that the cost was appropriate. (I was actually a little surprised it wasn't more). The service was quick and thorough and they did a great job cleaning my car. Al walked me through everything once the service was complete, walked me to my car and sent me on my way with a smile. I was also happy to find a discount coupon for my next service in my car. Very happy with my experience and will definitely be visiting Al and the team for my next service!

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Recommend Dealer
Yes
Employees Worked With
Alan McGowan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 11, 2016

"Al McGowen is Amazing!!"

- DJ

Have been using Nalley Service since moving to Atlanta 10 years ago and wouldn't go anywhere else. Have always worked with Al. He is always professional and very helpful.

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Recommend Dealer
Yes
Employees Worked With
Alan McGowan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 29, 2016

"We Love Nalley Acura and Al McGowan"

- Vintage Acura

Our 2002 TL Type S runs like a new car, and Al McGowan deserves a lot of the credit. Al has been our Nalley Acura service manager since we moved to Georgia, seven years ago. Repairs are always fairly priced and efficiently performed, and the people there couldn't be nicer. We are extremely pleased with our most recent visit. Al and the mechanics chased down a puzzling problem with our old A/C, and they put everything right again, at a very reasonable price. Thanks, Al. Thanks, Nalley.

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Recommend Dealer
Yes
Employees Worked With
Alan McGowan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Sheila (loaner desk).
August 20, 2016

"Excellent Excellent Service"

- Love love

Amy is such a kind hearted person, she addressed every issue I had with no problems. She provided details answers with every question. Amy have a customer for life. Thanks AMY!!!

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Recommend Dealer
Yes
Employees Worked With
Amy Morton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 05, 2016

"Ed Wilkey is the best!"

- Sherrie Kelly

Ed Wilkey and I became acquainted when carmax failed three times to correct a squeak in the engine of my 2006 mdx. Not being a top tier customer, I anticipated getting so so service. On the contrary, Ed treated me with courtesy, professionalism and friendliness. He dealt with the warranty company without complaint. I was set up with an awesome loaner vehicle too. I didn't want to get the call that my old girl was ready, but it came in two short days. That was just my first experience. We have been back several times, either for recalls or repair visits. One gloomy morning on my way to work, every light on my dashboard lit up. I called Ed, he said get off the highway now, your alternator is going bad. I did, and coasted safely into a lit parking lot. I call him my hero now. He literally may have saved my life, as I was on 75, in the middle lanes, at rush hour. Not a good place to lose power. Nowadays, the mdx runs better than when we bought it. Looks better too. I cannot recommend working with Ed Wilkey enough! He is an exemplary service professional.

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Recommend Dealer
Yes
Employees Worked With
Ed Wilkey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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