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Nalley Acura - Service Center

4.6

34 Lifetime Service Reviews

1355 Cobb Pkwy South, Marietta, Georgia 30060

34 Reviews of Nalley Acura - Service Center

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December 30, 2011

"After taking my son's 96 Acura TL to the local Honda..."

- luvtawin

After taking my son's 96 Acura TL to the local Honda dealership in Cartersville where they could not fix the car, I decided to take it to Nalley Acura. Al McGowan was very nice and valued my business. Before installing a timing belt and fixing an oil leak that I had asked them to do, they called me to tell me that their diagnostics indicated I was having a transmission problem. So I decided not to invest any more money in a 15 year old car that was having transmission problems. I picked up the car later that day and they Al didn't even charge me for the diagnostics work!!! Fantastic service from a great guy. My experience from both the Nalley Acura and the Nalley Lexus dealership has been fantastic. When other mechanics or dealerships were not willing or able to tell me what kind of problems that my cars were having, both of these dealerships were comprehensive and straight with their diagnosis enabling me to make an informed decision about fixing my car. Thanks.

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Recommend Dealer
Yes
Employees Worked With
Al McGowan
October 24, 2011

"Outstanding service. This dealership excels in customer..."

- sesiera67

Outstanding service. This dealership excels in customer service and making you feel very important. There is no wait time or down time...they get to your issues right away. They really seem to value my time as a customer. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Service Department/Damien
October 13, 2011

"The Customer Service was great the quality of the work..."

- bulkheadone

The Customer Service was great the quality of the work was great and everyone was very friendly. My overall experience was great. Jason York was out sick and Al Mc Gowan took over and he was very nice and friendly and I will ask for Al from now on, he was a great help.

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Recommend Dealer
Yes
Employees Worked With
Al Mc Gowan
October 28, 2010

"Went in to purchase and repair a $27 part and they wanted..."

- KaseyTSX2009

Went in to purchase and repair a $27 part and they wanted $375- when I told them no, the still charged me a $70 fee for them to look up a freaking price?? Then got home and saw my car was covered in scratches and oil smudges and handprints from the complemetary car "WASH". I will never step foot back into any Nalley and I would recommend you do the same. They are completely over priced and their customer service SUCKS! I was warned by family and friends to stay away from Nalley Acura, however I went b/c its nearby- I REGRET IT b/c my 2009 TSX is now going to have to be buffed and detailed from their lack of work!

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Recommend Dealer
No
Employees Worked With
Al M
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