Nalley Honda of Union City

WE ORIGINALLY MET WITH DON PETERS TO PURCHASE A NEW HONDA ACCORD, HOWEVER MY HUSBAND DECIDED AGAINST IT SAYS IT WAS TOO SMALL FOR HIM TO DRIVE TO WORK. THEN WE LOOKED AT A TRUCK AND HE WAS STILL UNDECIDED, S ACCORD, HOWEVER MY HUSBAND DECIDED AGAINST IT SAYS IT WAS TOO SMALL FOR HIM TO DRIVE TO WORK. THEN WE LOOKED AT A TRUCK AND HE WAS STILL UNDECIDED, SO WE DECIDED TO PUT THE PURCHASE OFF AND WAIT. DURING OUR ABSENCE, DON CONTACTED US REULARLY CHECKING TO SEE IF WE HAD MAD A DECISION ABOUT BUYING A VEHICLE AND EACH TIME WE TOLD HIM WE WERE STILL THINKING ABOUT IT. ON FRIDAY EVENING 11/11/11 WE DECIDED TO PURCHASE A CAR FOR OUR SON TO DRIVE TO WORK AND SCHOOL AND DON WAS RIGHT ON TIME AND CALLED US TO CHECK ON OUR DECISION ABOUT PURCHASING A CAR. I TOLD HIM I WAS GLAD HE IS PERSISTANT BECAUSE I WAS LOOKING FOR HIS CARD TO CALL HIM AND COULD NOT FIND IT SO HIS CALL TO US ON FRIDAY EVENING WAS RIGHT ON TIME. HE MENTIONED HE HAD A USED CAR WITH THE EXACT DESIGN AND LOOK WE WERE LOOKING FOR AND I TOLD HIM I AM SO GLAD HE CALLED BECAUSE WE WERE THINKING ON GOING TO ANOTHER DEALER BECAUSE WE COULD NOT FIND HIS INFORMATION, SO PERSISTENCE WORKS! More

This place was so great! I have had very bad experiences with car dealerships and this was not one of them. I was looking to trade in my honda civic and purchase a new crv without having crazy monthly payme with car dealerships and this was not one of them. I was looking to trade in my honda civic and purchase a new crv without having crazy monthly payment,. They were VERY low pressure and I felt like they actually cared about us. They worked with us to get the payments to where they were affordable. Everyone there made the experience exceptional. Cannot say enough nice things. Mr. White was just the salesman we needed. Thank you Nalley Honda! More

The service was exceptional and it was a great car buying experience. Very professional salesman made me feel welcome and comfortable and I will recommend Carlos as well as Nalley to all of my family and fr experience. Very professional salesman made me feel welcome and comfortable and I will recommend Carlos as well as Nalley to all of my family and friends. More

I used Nalley Honda for my 10,000 mile service for my 2011 Honda Civic. Ms. Higby provided with a complete summery of the service that I needed and a time estimate. The car was ready within the estimat 2011 Honda Civic. Ms. Higby provided with a complete summery of the service that I needed and a time estimate. The car was ready within the estimated time and Ms. Higby reviewed in detail what was serviced on the car. Excellent customer service! I purchased this car from Nalley Honda and I am completely satisified with the dealer. More

I researched what I wanted before going to the dealer. I communicated with them via e-mail. They were well prepared for my visit and provided very competitive pricing and flexibility with presentation of op communicated with them via e-mail. They were well prepared for my visit and provided very competitive pricing and flexibility with presentation of options available. I would recommend them for anyone wanting to buy a Honda. More

Many "THANKS!" to Mr. McCullough (Bobby). You greeted me immediately as I drove up to Nalley Honda; and your customer service went up hill from there. Thank you for being patient with me and answ greeted me immediately as I drove up to Nalley Honda; and your customer service went up hill from there. Thank you for being patient with me and answering my many questions. I already knew I "had" to have a Honda but I was a bit aprehensive about car shopping without a male to accompany me; but I don't have anyone who could have gone with me, so I went on my own and I quickly felt at ease and not at all pressured. I love, love, love my Fit. Mr. Mc Cullough, Leroy, and Chuck were absolutely amazing. Outstanding customer service skills. Thanks so much for making my car buying experience a good one. More

Barbara is knowledgeable on the product, listens well, low pressure negotiation, and stayed with me until 9:30 to seal the deal. I have been a 25 year Toyota buyer. First time with Honda and the exper low pressure negotiation, and stayed with me until 9:30 to seal the deal. I have been a 25 year Toyota buyer. First time with Honda and the experience has been great to date. More

My first experience buying a Honda. Salesman Bobby McCullough was easy to work with and made the process a little less painful. Love my new Honda CRV and felt like I got a good deal and good value fo McCullough was easy to work with and made the process a little less painful. Love my new Honda CRV and felt like I got a good deal and good value for my trade in. I would recommend this dealership. More

After visiting many delearships, here are some of the reasons we felt Nalley Honda outshone the others: The service was outstanding. The salesperson approached us immediately when we pulled into the reasons we felt Nalley Honda outshone the others: The service was outstanding. The salesperson approached us immediately when we pulled into the lot. At one dealership we visited, we looked around for 15 minutes while salespeople chatted with each other. We were never approached, so we finally just left. The personality of the salesperson was so nice to work with. He was not pushy, but very friendly, courteous, professional and down to earth, with a genuine interest in helping us find exactly what we wanted. Even when we told him we wanted to look around a bit before deciding, his level of courtesy and attention did not waver. Salespeople with the other dealers seemed condescending, short, and pushy, and any "enthusiasm" they demonstrated for earning us as a customer quickly fizzled when they learned we were looking around before making a decision. The salesperson also has a very high degree of product knowledge, even the fine details, and we really appreciate that. We also appreciate that the sales staff drives Hondas. One other saleperson at another dealer didn't know anything about the car we test drove, and he'd been with the company for 5 years! Keep it up!! The same is true with the sales manager with whom we wroked. Very nice, friendly, and down to earth, not pushy, but honest. The same is also true for the finance person. He was also professional and down to earth, and knew the finance options and extras very well, and was honest about all of it. This is usually the most stressful part, but he made it a very comfortable experience. The facility was very nice, clean, well-run, and organized. It did not feel like a "mad-house", but was very professional. We did not see the same in other dealerships. The vehicle selection was just right. Some other dealerships we explored didn't have much to choose from on their lots. And last but not least, I LOVE my new Honda!! I am definitely a believer now! Overall this was by far the most positive car-buying experience we've had, and we will definitely be back. It was actually a good thing that we looked around before coming back to Nalley Honda that day - it reinforced our opinion 100% that Nalley is the best in every way! Please feel free to share our email with you superiors, co-workers, and the public. We will definitely be coming back to Nalley Honda and asking for you!! More

I was very skeptical about buying a car without a male to accompany me, but I decided to go into Nalley Honda anyway just to see if I could qualify for a used Honda; and just to see what kind of sales pitch accompany me, but I decided to go into Nalley Honda anyway just to see if I could qualify for a used Honda; and just to see what kind of sales pitch that would be used to sale me a lemon. Rodney Wyche the sales person told me that I would have a car before I left the dealership that day and he was correct, to be honest my thoughts to my self were "yeh right and I am sure you can pull a rabbit out of a hat also. Well to my surprise I brought my first Honda, a Honda Accord, yeh me. After Mr. Wyche collect all my personal information. Joe Freeman, one of the use cars sales managers, came over to explain the process of how Nalley would find a bank to finance my vehicle, in doing so he was very respectful of my wishes. Joe came back about 15 minutes later with a deal, he gave me a list of vehicles to choose, I picked the 2003 Honda Accord, load with everything, leather, moon-roof, security system, etc., after examining the car, I noticed that the radio/stereo didn't light up apparently there was some electrical problems that caused the system to malfunction; I also noticed that the headliner in the car needed replacing. I was directed Roman Byczek one of the other use car sale manager's who handles this area, I asked if they would replace the headliner and fix the problem with the stereo electrical problem, he said that it wouldn't be a problem, the stereo/electrical problem and the headliner was fixed without any additional charges. It took longer than expected to repair my car, so I asked Joe for a loaner car he said no problem and he even sent a shuttle to pick me from work to bring me to the dealership to get a loaner car, but by the time I got there my car was ready and everthing worked and was repaired to my expectation. I am very happy to say this is the beginning to a happy relationship with Nalley Honda; I have no problem referring my friends and family to this dealership, Not only was I able to get the car that I wanted, my payments are lower than expected. I would like to thank the entire sales staff, from my initial contact with Rodney Wyche to the sales managers, Joe Freeman and Roman Byczek and Karim Easley who worked in the Servie Area. Thank you all for a job well done. Nalley Honda of Union City More