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Nalley Hyundai
Lithonia, GA
615 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 31, 2020
On 10/12 I was loading a bookshelf into my trunk when the latch broke (my trunk no longer closes). I immediately drove to Nalley Hyundai and spoke to Joseph Strong. I set up an appointment to have the latch latch broke (my trunk no longer closes). I immediately drove to Nalley Hyundai and spoke to Joseph Strong. I set up an appointment to have the latch replaced on 10/31 (soonest they could get me in despite being three weeks away. I understood they were busy and sometimes these things happen). I called on the 19th to let Nalley know I'd accidentally said my vehicle was a 2017 when in reality it was a 2016. I was informed the changes had been made. I stressed I was calling because I wanted to make sure the part was in stock (in the event the parts were different). I was assured the changes had been made. When I arrived on the 31st I sat in the waiting room for an hour before being notified the part was sold yesterday to a local body shop. I was further informed it was my fault because I didn't "order the part myself". I thought when I set up the appointment the parts would naturally be ordered. I work six days a week, Monday through Saturday. I think a lot of people trying to make ends meet understand a Mon-Fri schedule isn't always sufficient to provide for a family. When Joseph asked the next time I'd be available to come in and I told him "December" (I'd have to request another day off work) he laughed at me. Unfortunately, this has placed me in a very bad situation. After waiting three weeks to regain the use of my trunk I'm now looking at yet another four before we can schedule a time for me to return. I'm very disappointed in Nalley Hyundai and cannot recommend them to anyone. I feel this was a case of a body shop (who admittedly probably orders many parts from them every day) taking priority over an individual customer who just wanted to be able to put groceries in his trunk again. More
by xadcurtisx
Employees Worked With
Joseph Strong
October 25, 2020
My previous vehicle had broken down and I searched online to find a replacement. Destin went above and beyond to help me get the vehicle that I have dreamed about for years. I live over 3 hours away and he p to find a replacement. Destin went above and beyond to help me get the vehicle that I have dreamed about for years. I live over 3 hours away and he personally came to deliver my vehicle to me. When I noticed some issues with it, he worked with me to get them taken care of. I appreciate his effort in making sure that I was satisfied with my purchase. You can't go wrong working with Destin. He goes above and beyond what is expected of him. Thanks for looking out and working with me, Destin! More
by India Greene
Employees Worked With
Destin Smith
October 19, 2020
Great selection with decent prices. Destin was an awesome person along with Kendel. Even when we came back, there was still a lot of love. Overall we had a great experience. person along with Kendel. Even when we came back, there was still a lot of love. Overall we had a great experience. More
by Irie Spann
Employees Worked With
Kendel Lodge, Destin Smith
October 07, 2020
Destin and the fols at Nalley got me the best price I could find in 150 miles! I was very appreciative of their help and look forward to working with them again. could find in 150 miles! I was very appreciative of their help and look forward to working with them again. More
by Samcofer
Employees Worked With
Destin Smith
August 29, 2020
Destin was GREAT. Awesome salesman. I would recommend anyone looking for a car at the dealership ask for Destin! My experience was great. Thanks D anyone looking for a car at the dealership ask for Destin! My experience was great. Thanks D More
by brodrica22
Employees Worked With
Destin Smith
August 02, 2020
Nalley was able to work with me and 1st match a great deal I was given on a vehicle and 2nd go find me exactly what color I wanted when there were only a couple located in the state. Destin was great and deal I was given on a vehicle and 2nd go find me exactly what color I wanted when there were only a couple located in the state. Destin was great and just as important super knowledgeable. It was a pleasure doing business with him and Nalley and I would have no issue doing business with them again. More
by The King Of Rock
Employees Worked With
Destin Smith
June 30, 2020
Awesome dealership! Customer Service was excellent. My sales rep. was very friendly, respectful, knowledgeable, and courteous. My questions were answered thoroughly and completely. I was extremely impress sales rep. was very friendly, respectful, knowledgeable, and courteous. My questions were answered thoroughly and completely. I was extremely impressed and satisfied. I would recommend this dealership to anyone in the market More
by hjames3337
Employees Worked With
Destin Smith
June 13, 2020
Everyone at Nalley Hyundai was great to work with. Destin took time to explain everything about the vehicle to me, and answered every question I had. Everything was transparent and easy. took time to explain everything about the vehicle to me, and answered every question I had. Everything was transparent and easy. More
by auwade
Employees Worked With
Destin Smith
