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Nalley Hyundai

Lithonia, GA

4.6
641 Reviews

7909 Mall Pkwy

Lithonia, GA

30038

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Showing 41 service reviews

January 19, 2026

I told them my check engine light was on they Charged me $282 for a diagnostic& oil change… did my oil change first just to find out I my oil gasket needed replacing and all the oil they put in my car leake More

by Clermont.rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan
Jan 22, 2026 -

Nalley Hyundai responded

Rhonda, Thank you for sharing your experience. We’re very sorry for the frustration this caused and understand why this situation would be upsetting. We regret that the communication and outcome did not meet that expectation. That is certainly not how we want our service to be perceived. We would appreciate the opportunity to review your visit in detail, address your concerns, and see how we can make this right. We will be reaching out, however if you haven’t heard from us yet, please contact me at your convenience. Richard Reid, General Manager, 484-614-3652

October 14, 2025

Based strictly on my last visit would not recommend. Was the first one there that morning. Only wanted brake pads. I was there for 5 hours with no explanation for the long wait time. As I saw everyone t More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brent
Oct 17, 2025 -

Nalley Hyundai responded

Angel, We’re very sorry for the extended wait you experienced during your recent visit and for not keeping you informed along the way. Your time is valuable, and it’s unacceptable that you weren’t provided with updates or an explanation for the delay. We would like to speak with you further about your experience. Please contact me at your convenience. Richard Reid, General Manager, 484-614-3652

September 19, 2025

They have good customer service they have good cars there and then make you feel welcome More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquis Williams
August 26, 2025

I went in for an oil change very professional check my entire car. Very friendly atmosphere. More

by elizabethlessane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquis Williams
July 27, 2025

Keosha Green was my service advisor. She checked on me frequently as I waited providing me with updates about my service easing my wait. Waiting area was stocked with snacks and beverage More

by jayb5292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keosha Green
July 21, 2025

Brent & the Nalley Hyundai crew always take care me. Always great service & detailed explanation of the work needed on my car every time. Going on 10 years now. More

by csteelejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gordon
June 30, 2025

Professional, communicate clearly, clean atmosphere and respectful. Also, they are not pushy salesmen. Snacks are priced well. More

by shanafleming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan was awesome, polite, efficient and professional.
June 04, 2025

I brought my lease vehicle in for is first scheduled checkup and the team was very welcoming and the process was much quicker than anticipated. More

by brazpurchase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph in the Service Department
April 21, 2025

Everyone was nice. My battery was disconnected I am assuming to reset my engine light. However it wasn’t reconnected and I was late to work the next morning because of More

by DavisK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
April 07, 2025

Good customer service good repair service good communication friendly staff good information and knowledgeable customer service More

by David wajidali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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