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Nalley INFINITI Marietta

Marietta, GA

Overview
Reviews
4.5
682 Reviews
Call Dealership (770) 281-8661
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2020 Cobb Parkway Southeast

Marietta, GA

30060

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Showing 682 reviews

August 16, 2025

Demarkus was an excellent service rep. My time at the dealership service center was pleasant because of his knowledge explaining to me the recall process. More

by aprildd71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demarkus
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August 08, 2025

My buying experience was excellent. The service department is not quite as good. Basic service takes hours to complete, and they never have loaner cars available. However, they will get More

by marilyngregory64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demarkus Tate
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Aug 11, 2025 -

Nalley INFINITI Marietta responded

Marilyn, Thank you for sharing your experience. We’re glad to hear your vehicle purchase went well and that you’ve been able to take advantage of our service specials. We regret, however, that your visits to our service department have involved longer wait times and limited loaner vehicle availability. We would like to speak with you further about your experience and will be contacting you. However, if you haven’t heard from us yet, please contact me. Jerry Metcalf, General Manager, 901-318-7015

July 26, 2025

The service representative was awesome and I got a oil change and did not have a long wait More

by angeladenson11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demarkus
Print
July 25, 2025

Simple oil change took 2 hours and I made an appointment service was good but the speed could have been much faster 2 hours for an oil change is crazy More

by Speedy730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Jul 29, 2025 -

Nalley INFINITI Marietta responded

Thank you for your feedback. While we’re glad to hear you were satisfied with the service itself, we sincerely apologize for the extended wait time. We understand how frustrating that must have been. We would like to speak with you further about this experience. Please contact me at your convenience. Jerry Metcalf, General Manager, 901-318-7015

July 11, 2025

Great experience. The same consistent service time and time again! I highly recommend! You won’t be disappointed! More

by johnpriest68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stasha Robinson, Chris Dastou, Bob Leyda
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July 09, 2025

Service was professional and punctual. Communication was clear with service needed for my car. Thanks More

by Renee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jevon
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July 03, 2025

Great customer service, made me feel right at home ho I will recommend to friends. More

by donnie7639
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Lance
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June 26, 2025

Jevon was very good and explained what was going on with my car. I was satisfied with the service. More

by NLINLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jevon
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May 29, 2025

My service advisor Lance kept me informed and up to date on the progress of my request. Great customer service skills More

by Viv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance
Print
May 26, 2025

They are really good on doing what you ask of them never rude always polite More

by Renee Chung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demarkus
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