
Nalley INFINITI Marietta
Marietta, GA
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2014 Q50 with multiple issues unresolved. BBB/Attorney Gen. After speaking to the GM at Nalley, Service Managers, Used Car Manager, Infiniti District Manager I am stuck paying a lease on a car that malfunctions After speaking to the GM at Nalley, Service Managers, Used Car Manager, Infiniti District Manager I am stuck paying a lease on a car that malfunctions. I've taken pictures, written emails, and been on the "well bring it on in" over and over. I was told by the Infiniti Southeast Rep that these are known issues with the 2014 model. 1) In touch unit replaced 2) Software updated twice 3) rear camera shows up as a blank screen 4) Car has shut off on me twice on the highway 5) Car will not start with the push button unless we press it several times (the key not found is not alerting). I've even placed both keys on the dash 6) The intouch pink screens, freezes up, or just shows both screens as black 7) PSOD another words the OS has crashed 8) I was advised not to use the USB flash drive to play mp3's as it can cause the Intouch to malfunction 9) The car sputters More
Dealer review Overall, good. Sales rep Derek Felix was excellent in communication & helping both parties to come up to a price. Derek is very professional & knowled Overall, good. Sales rep Derek Felix was excellent in communication & helping both parties to come up to a price. Derek is very professional & knowledgeable about cars. More
Great service department! The service department is great! I didn't know I could like a service department so much because really it is just a place that takes a lot of you're The service department is great! I didn't know I could like a service department so much because really it is just a place that takes a lot of you're money However, if you do your business with DJ Rumford, you will leave confident that you are taken care of. He makes you feel comfortable right away. Please ask for him with all your Infiniti service needs! DJ will always have my patronage More
My experience at Infinity Nelly of Marietta,Ga My experience at Infinity was the best experience I ever had with buying a new car this is my third new car and I felt like a queen everyone was reall My experience at Infinity was the best experience I ever had with buying a new car this is my third new car and I felt like a queen everyone was really nice very thoughtful explained everything to me. I almost cried when I walked out and seen my car with a big red bow on top of it they dance for me I mean it was the best experience I ever had with buying a new car my other new cars I never experienced anything like this I would definitely recommend to buy a car at Nalley Infinity Marietta Georgia they will take care of you More
Professional Derek Felix was a good salesman, pleasant, professional, and didn't pressure or otherwise harass me. There was more waiting than I would have liked, b Derek Felix was a good salesman, pleasant, professional, and didn't pressure or otherwise harass me. There was more waiting than I would have liked, but they managed to get things moving. More
Respectful, Professional and Diligent I recently purchased a vehicle from Derek after owning the same vehicle for 12 years and had no plans to buy a new one until an accident that totaled I recently purchased a vehicle from Derek after owning the same vehicle for 12 years and had no plans to buy a new one until an accident that totaled it. Therefore, I wanted another car that I knew would last a long time and in order to make myself comfortable enough that I am buying a vehicle that will last, I do a lot of homework, and I ask a lot more of a salesman than most people probably do. I found a vehicle at the infinity dealership that I liked and it took me 12 days to finally purchase the vehicle. I took it on many test drives and had it fully inspected. I spent 15 or 20 hours at the dealership over a 2 week long period. In fact, I was such a high maintenance potential customer that one of the older senior sales reps that I started off with passed me off to Derek halfway through my due diligence on the vehicle. Since he never lost his cool, and did his best to honor just about every request I made, Derek made the sale. He is young, so he hasn't learned any of the bad tricks that car salesman sometimes employ, but very professional, so if you want a salesman who is simply there to help you purchase the car you want, on your own terms, while always been straight with you, he is the guy you should go see. More
Thoughtful and dedicated staff. Clean dealership We are very impressed with Derek Felix. We arrived at the end of business day and didn't feel rushed. He stayed on after closing. We are very impressed with Derek Felix. We arrived at the end of business day and didn't feel rushed. He stayed on after closing. More
Fantastic Me and my husband started our look out for a SUV and we still had to decide which one we would buy.Nalley Infinity happened to be our first showroom a Me and my husband started our look out for a SUV and we still had to decide which one we would buy.Nalley Infinity happened to be our first showroom and we met Greg, he showed us the 2nd car and we loved it.He helped us with the trade in and to the best cost.He was very friendly and knowledgeable.I would definitely recommend this dealership and Greg. More
It was swift and made easy I went that morning to look at a car I'd looked at online Derek was my salesman we found a great car Alfonso was my finance and they both did an amazi I went that morning to look at a car I'd looked at online Derek was my salesman we found a great car Alfonso was my finance and they both did an amazing job. More
ADAM IS THE BEST!!! Every time I have to get my truck serviced, Adam was always very informative, consistent, and time sensitive. Highly recommend him to anyone who goes Every time I have to get my truck serviced, Adam was always very informative, consistent, and time sensitive. Highly recommend him to anyone who goes to Infinity Marietta for service. More