Nalley INFINITI Marietta

I always request Kendrick. He is very accommodating and gives excellent customer service. I appreciate having the same trustworthy person that I am familiar with each time I come in. gives excellent customer service. I appreciate having the same trustworthy person that I am familiar with each time I come in. More

Several years ago I purchased a car from Evan Klein He is a first class professional to deal with. I will be buying another car shortly and Evan will be the first person i speak wih.,, is a first class professional to deal with. I will be buying another car shortly and Evan will be the first person i speak wih.,, More

To begin with, I was originally informed by Nalley employees the car was certified with a clean Carfax report; however, I NEVER received a copy of the Carfax report from Nalley (even after requesting employees the car was certified with a clean Carfax report; however, I NEVER received a copy of the Carfax report from Nalley (even after requesting it TWICE). The car was being transferred from another Nalley dealership on the July 30th. I Spoke with Christian Brooks, the used car manager, and informed him of my expectations due to just purchasing a used, certified car for our daughter. I went to the dealership to look at the car after it was transferred on July 30. It had several scratches, but Mr. Brooks assured me they would be repaired. I purchased the car on August 1st and took it in for the re-owe list. When I arrived at the Nalley service department (August 6th at 6:30pm) I noticed the right side view mirror had been poorly screwed on with a SCREW. Additionally, the back trunk had a piece missing and the spare tire was exposed. I called Brett Miller, my original sales associate, the next morning, August 7th and was informed he was out for the day. I left two messages for the manager, Christian Brookes, on August 7th explaining the side mirror issue and another message on the following day. My calls were never returned. I arranged to meet with the Nalley’s GM, Todd Dickerson on Saturday August 10th and explained I did not want this car due to all the issues and misinformation. I felt betrayed because I had trusted everything would be fixed and perfect on a certified car from Nalley. He was very rude and snarky. I asked him how this car could possibly meet Nalley’s criteria to be certified and he could not answer the question. He said I had two options: 1) Trade it in on another car for the sales value of the car 2) He would fix everything to my approval. Knowing I would lose money on a trade in, I was forced to go with option two and trust Mr. Dickerson and Nalley again. Nalley provided a loaner for three weeks. The service department ordered a new mirror and deodorized the car due to the cigarette smoke smell. Megan, in customer service, was phenomenal. She kept me updated on the car. She called me on Friday, August 23rd to say the mirror was completed. I left her two messages regarding the other issues and I spoke with Mr. Miller about the key, floor mats, missing trunk parts and cigarette holes in the ceiling. He informed me how the Nalley dealership had already gone “above and beyond” for me already. I explained how he had completed the list of "we owe you" items, which included all of these issues being fixed by Nalley to my approval. He transferred me to the GM, Mr. Todd Dickerson, and I explained the importance of the trunk being fixed. Twice he responded, “This is important to you?” I explained, “Yes, very.” I picked the car up the following day on August 27th and the trunk had STILL not been fixed! Megan suggested I speak with the GM. I went upstairs to the receptionist. He told her I was “good to go.” I responded I was not “good to go.” I wanted to know why my trunk was not fixed. Mr. Dickerson came to the waiting area and was extremely rude and unprofessional. I asked him three times why did he not fix the trunk after promising to fix the car to my approval. He explained how “this is all part of buying a used car.” I asked why this issue with the trunk could not be resolved and he told me to call the Nalley Honda dealership (at my expense) and “enjoy the car.” I took the car to two different bodyshops on September 4th and was informed this Nalley “certified” car had been wrecked and had an extremely poor paint job with bondo was used. He said I would have to have the car repainted in 30,000-40,000 miles and the trunk will leak when it rains. After having the car back roughly four weeks now, the trunk is getting harder and harder to shut and white paint around the edges of the trunk and hood are beginning to show through. I took the car to a Honda dealership to be serviced and there is NO cabin filter , the blue tooth is broken and only 1 of the 3 interior lights work. This entire ordeal has been time-consuming, a waste of money, extremely frustrating, belittling and stressful. Avoid this dealership and its employees! More

I wanted to share my experience in its totality. Our overall car buying experience was great! I initially visited the Infiniti dealership alone without my husband just to get a look at the QX60 he want overall car buying experience was great! I initially visited the Infiniti dealership alone without my husband just to get a look at the QX60 he wanted me to view. I walked into the showroom and was not acknowledged. After looking at the cars in the showroom, I finally asked the lukewarm receptionist if she can get me a salesperson, which she did. Harold, the salesperson was extremely friendly, explained the features of the vehicle and offered me a test drive which I declined. I was there just to view, not to drive. Before I left, Harold introduced me to his manager, Evan Klein who asked me more questions about the vehicles I was considering and also offered me a test drive, which I declined. My husband and I came back to the dealership on a Thursday. The dynamics of our visit changed. My husband approached the now friendly receptionist and asked for Harold (who happened to be off that day).....so he asked for the best salesperson in the house and his request was granted! Tom Sicheneder was absolutely AWESOME! I cannot imagine a better salesperson. Tom knew the QX60 inside and out, he answered every question, countered every objection I had with logic and reasoning. Tom insisted that I get a feel for the QX60 by driving it. I drove the QX60 and what a wonderful ride, amazing technology and safety features. He explained the various packages and the benefits of each piece of technology. He didn't stumble or stutter, he knew his product well and as a professional, I love to see that! The new car manager, Evan Klein, introduced himself to my husband at some point in the process and remembered my earlier visit, remembered what I was currently driving, my objections to going with a smaller car, etc. My husband started discussing the various packages and price. Evan and Tom worked together beautifully to construct the right deal. It was getting late in the day and we knew we wouldn't finalize the deal that day, we were close on price but not close enough. We were offered an extended test drive overnight which I gladly accepted. Before we left though, Evan insisted that we come to agreement on the price. And I'm glad he did. No sense in taking the car home if we couldn't agree on the right price. Before we left, Tom made sure I had his cell phone number just in case I had any questions about the car or couldn't figure something out. When I returned the next day, I was limited on time and told them I had to leave by 12:30p, they moved the process along quickly. By the time we got back to the Finance Manager, Corey, he had all the paperwork printed out and it was a matter of signing. Corey explained everything well. He knew his stuff and that made the process so much easier. We signed all the paperwork and was leaving the Finance Manager's office on time. I realized I would not have time to clean out the car I traded in and would need to return later to do so. They were very accommodating. I came back about 5 hours later to clean out the traded in car and to my surprise, Tom had packed up everything for me and had it waiting for me in a box. Now that is SERVICE! Tom makes it his business to ensure even after the sale, customers know the car they are purchasing and are comfortable with every feature. Once again, I was limited on time and could not go over the car with Tom that day but told me to let him know when I can come back in for 45 minutes to go over every feature but in the meantime, feel free to call him on his cell if I had any questions at all. I came back in the following week and my goodness, what an overview. Tom knows his product and that is so important! When I buy my next car, my first stop will be Nalley Infiniti and I will ask for Tom Sicheneder, Evan Klein and Corey Russell. What a great team of sales professionals. Car buying is no walk in the park but these 3 made the experience more enjoyable than it usually is. More

I purchased a G37 over a month ago. Not only was the process of buying the car painful, but they failed to register my car in a timely manner. This dealership did not display the care or respect that wo process of buying the car painful, but they failed to register my car in a timely manner. This dealership did not display the care or respect that would be expected by a low maintenance customer. After I agreed to a price, I waited 3+ hours for them to file my paper work before getting up and walking into the finance office (The sales guy took multiple smoke breaks leaving me alone in a poorly lit office, so I had no clue what was going on). The finance guy told me "it won't be much longer, maybe 1.5 hours." I told them I would be back in the morning and they had an hour to have me out of there. I showed up when they opened and the sales guy and finance guy were not there. When they arrived they tried to hurry and I was out of there 1.5 hours later without even an apologize. Then 4 days before the temporary tags expired, I called the dealership and left a message that I had not received my plates (NO returned call #1). I then went to the DMV, and they told me that they could not issue me a temporary tag because the dealership had titled the car 1 day ago (mind you this is 26 days after I bought the car). As such, I called the dealership again and again through the expiration of the temporary tags. My temporary tags expired two days ago, and I still do not have my plates nor have I received a response from the dealership after 4+ calls. What happens if I get pulled over?! I should have never had to go to the DMV, but it looks likes I will have to go for a second time and take more time off work. I am not disappointed in purchase (I did my research and love it), but I CANNOT RECOMMEND THIS DEALERSHIP TO ANYONE. I wish I bought and supported a dealership that was accountable. More

The experience was terrible. The car was not cleaned as promised. The part they promised to replace took 3 weeks and multiple calls for them to finally order and replace. And then they waited till the last promised. The part they promised to replace took 3 weeks and multiple calls for them to finally order and replace. And then they waited till the last minute to process my registration so I didn't get my tags till the day my temporary tag expired (after making a call to their GM and complaining when I went to the DMV and they told it hadn't been done 5 days before my temp expired). Add to that they didn't seem to have inspected the fluids. I had to add oil and coolant within 2 weeks of buying the car. Both we just above the minimum level. Save yourself the headache and go somewhere else. There are many dealers out there that can blow this place out of the water by just following up on their words More

I recently bought a G37 sedan from Nalley Infiniti in Marietta. They had an incredible lease offer and offered me a better deal than Infiniti of Gwinnett. The entire process took less than three hours, f Marietta. They had an incredible lease offer and offered me a better deal than Infiniti of Gwinnett. The entire process took less than three hours, from picking the car out on the lot and driving off. I like that they keep their website updated with current inventory and not just stock photos. It was worth the drive from Norcross. More

I have had my service (3,750, 7,500, 11,250 & 15,000 miles) completed at Nalley Infiniti Marietta since I purchased my car from them in December of 2012. Megan Orr has been my service adviser since del miles) completed at Nalley Infiniti Marietta since I purchased my car from them in December of 2012. Megan Orr has been my service adviser since delivery and I couldn't be happier with the relationship I have had with the dealership to date. Great on the sale and they are taking care of me since purchase. I definitely plan to return for additional service needs! More

I was interested in purchasing a JX35 and sent an email to the dealership inquiring about their pricing and received a quick response from Brett with a reasonable price. I scheduled a Sunday test drive and to the dealership inquiring about their pricing and received a quick response from Brett with a reasonable price. I scheduled a Sunday test drive and Brett was at the dealership to meet me, he let me and my wife take the JX for a test drive alone, so that we could really get a feel of the vehicle and focus on the things that were most important to us during the test drive without a salesman's distractions. Overall the whole purchase experience was fairly quick and mostly stress free. More

I brought my wife’s M35 Infiniti for an oil change, tire rotation and balance and transmission service. While the car was there I was told the top radiator hose was leaking. (Strange since the car parks in rotation and balance and transmission service. While the car was there I was told the top radiator hose was leaking. (Strange since the car parks in my garage and I have never seen any antifreeze on the floor, the vehicle never ran hot and the instrument panel never showed low fluid. I did however at the mechanic suggestion replace the hose. They also replaced hose two clamps and added a gallon of antifreeze. I wonder now if the hose clamp could have simply been tightened to stop the leak. That however is not my complaint. My complaint comes from the price and the expenses fee I was charged. My bill totaled $578.46. I decided to call 3 other local Atlanta area Infiniti dealers to get there prices. All 3 dealerships were $100 - $150 cheaper than Nally. I have used Nally Infinity simply because of their location to Dobbins Air Force Base and they have always been friendly. I guess I will start going to Roswell Infiniti for t he cost savings. Being a Military member I cannot afford to give $100.00 away for no good reason. I was also charge 33.60 for environmental waste management – SUP. I’m still trying to figure out what waste came from rotating and balancing my tires. That added $8.99 to my bill. Here is my final complaint, My c ell number has been incorrect every since I have been coming to your service center and I have told them every time, my email address is incorrect and I have told them every time and it is still incorrect on my invoice. Maybe this is so no one can contact me to see how my service was? Just a thought. Greg Haines 770-866-3105 gregory.s.haines.mil@mail.mil More