Nalley INFINITI Marietta

When I arrived to see a specific vehicle it was not at the dealership. Instead of immediately finding where the vehicle was they tried to tell me it was sold and to look at another car. My husband and I w the dealership. Instead of immediately finding where the vehicle was they tried to tell me it was sold and to look at another car. My husband and I were not happy with that and after a long while they "miraculously" found the car I initially came for at one of their partner dealerships. I felt like I received the runaround with the associates here. I eventually received my vehicle after numerous trips to the dealership and dealing with a multitude of people that obviously were just as tired of me as I was of them. I really like Infiniti's, and if I were in the market for one instead of driving a mile down the road to their dealership I would drive all the way to Sandy Springs where my husband received exemplary customer service. More

I used an online service for locating the vechile I purchased. Greg contacted me promptly, arranged my evaluation and I dealt driectly with him on pricing. The transaction went smooth with minimal bac purchased. Greg contacted me promptly, arranged my evaluation and I dealt driectly with him on pricing. The transaction went smooth with minimal back and forth. I would recommend Greg and the dealership. More

Both Greg Charley and Myshia Hill gave great customer service. I would recommend working with them both again, so much that I brought my husband in a few days later to get a new vehicle from them as well service. I would recommend working with them both again, so much that I brought my husband in a few days later to get a new vehicle from them as well. They were both friendly, helpful, and knowledgable about the vehicles we were interested in. Greg and Myshia both worked extremely hard to get the price down to what I was comfortable paying, even if that meant walking miles between offices, several times. I would definitely recommend not only Greg and Myshia but the dealership as a whole. Everyone was friendly, the service was great, and it make the car buying experience very easy. Greg Charley was instrumental in ensuring I had everything I needed prior to coming to the dealership for my new vehicle. His communication with me throughout the entire process was timely and beneficial, to ensuring I came to Nalley Infinite of Marietta prepared to sign paperwork and pick up my vehicle. I contacted several Infinite dealerships, and this one with the help of Greg and Myshia made me an offer no one else could beat. I recommend them both if you are looking for an easy car purchasing experience, so much so that I plan on sending my mother-in-law to them when she starts looking at purchasing a vehicle. More

My experience had peaks and valleys but ended very well. I arrived at the dealership on 1/31/14 during the afternoon. I was greeted and welcomed by the receptionist. I had an appointment with Tamara Hacke I arrived at the dealership on 1/31/14 during the afternoon. I was greeted and welcomed by the receptionist. I had an appointment with Tamara Hackett, she was with another customer so she asked another salesman to assist me. After spending 15 minutes with that salesman he had to attend to a customer that just drove up. He asked Rob to assist me. Rob was great! He knew every feature of the QX60 and Q50. I became interested in the Q50 and was allowed to take it on a test drive to pick up my wife from work. I really liked the car and my wife liked it. We got back to the dealer around 5PM and was ready to do a deal. I was able to meet with Tamara and she was awesome. She is direct and straight to the point...Which is what my wife and I liked about her. Once the negotiating started it and we signed all the paperwork it was around closing time so I couldn't get the car detailed. Initially, I thought it was the same vehicle I test drove but the next morning I realized it wasn't. Still not a problem for me or my wife. I brought the car back to the dealer for detailing on 2/1/14. I met the Customer Relations Manager she was VERY NICE and assisted me with Infiniti Connections. The detailing took about 2 hours. When I arrived home, my wife and brother in law come out to see the car in the daylight. We immediately notice flaws in about 4 places on the car. I call Tamara to inform her that we're coming back. She listened to my concern and welcomed me back to have a look at what I discovered. She told me if she wasn't available when I arrived to asked for Evan Klien. When I arrived at the dealer Tamara greeted us but had to attend to a customer. We waited for Evan, instead Chris Vineyard comes out to meet with us. We take him to the car to show him the flaws we found. He listened as I told him I didn't want parts ordered for a brand new car, I wanted another car. He agreed and made it happen which made us very happy. I didn't bother bringing the car back for detailing because I wasn't that impressed the first time so I'll get it cleaned up myself. I don't fault Tamara for the issues I discovered because it was dark when she delivered the vehicle to use. Once discovered she was determined to assist us and get them fixed. Tamara was awesome and I would shop with her again in the future. Rob was awesome...Chris was awesome...The customer relations manager was awesome and the Finance guy Corey was awesome. In the end my wife and I are satisfied with the car. I traded an Audi so I'm adjusting to losing a ton of features, but I'll make the transition. I wish I could have gotten the Windows Tinted before leaving the dealer but oh well. More

My experience was great except the wait for the car to be transferred from Alpharetta to Smyrna but The salesman was very customer friendly & knowledgable. transferred from Alpharetta to Smyrna but The salesman was very customer friendly & knowledgable. More

Buying a car from Gregory at Nalley Infiniti proved to be the best car buying experience ever. I found Mr. Charley to exceptionally warmhearted and trustworthy something that is a rarity in auto sales today. the best car buying experience ever. I found Mr. Charley to exceptionally warmhearted and trustworthy something that is a rarity in auto sales today. Your company should promote him of give him a raise. All and all, I would highly recommend him to friends and family. More