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Nalley INFINITI Marietta
Marietta, GA
676 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 291 service reviews
October 29, 2025
Awesome experience each time I go. Great service and sales Team. I have purchased 3 vehicles from them. Great service and sales Team. I have purchased 3 vehicles from them. More
by rickycoates
Employees Worked With
Martha Mitchell, Stasha Robinson, Chris Dastou, Bob Leyda, Nicole King
October 20, 2025
I brought my car in because it had a leak on the passenger's side that would accumulate inside the car. After several days diagnosing, I was told that the weatherstripping was causing the leak and n passenger's side that would accumulate inside the car. After several days diagnosing, I was told that the weatherstripping was causing the leak and needed to be replaced. They also said the driver's side needed to be replaced, although I had never experienced any leaking on that side. The total cost of the repair was $1,585.26. After the work was done, they mentioned that the windshield might be leaking as well, but that is not something they fix. It took a few days after for it to rain, but when it did the water came right back into my car just as much as it had previously. It turns out they did not properly diagnose the problem and replace parts that did not need to be replaced to the tune of $1,585.26. The following work day, I called to request not a refund, but just that they cover the cost of fixing the windshield, which is less than $300. They declined. There was an offer to split the cost 50/50, but that would require me to drive down there (an hour away) and use their business associate. Since I had already paid more than enough, I declined the offer. I told the service worker that since they would not be true to their word that I would dispute the transaction with the credit card company. The service worker then insulted me and hung up. I do not in any way recommend this business. More
by Jordan
Employees Worked With
Kendrick
October 15, 2025
My service representative was Kendrick. I love working with him. He’s always professional kind and he always get the job done. I only set my appointment to work with him. Hes the best I love working with him. He’s always professional kind and he always get the job done. I only set my appointment to work with him. Hes the best More
by jude.floyd
Employees Worked With
Kendrick
September 25, 2025
Found Nalley Infiniti on Google. Kendrick came highly recommended and he did not disappoint during my visit. Customer service is superb from start to finish! He took the time to answ Kendrick came highly recommended and he did not disappoint during my visit. Customer service is superb from start to finish! He took the time to answer all of my questions and worked with me to get me in and out. I would recommend Nalley Infiniti More
by nerves_gambol.11
Employees Worked With
Kendrick in service dept.
September 23, 2025
I’m new here to infinity and so far the service has been great, from the greeter to the complimentary waiting room with coffee and snacks, the text information and photos of my vehicle while being serviced great, from the greeter to the complimentary waiting room with coffee and snacks, the text information and photos of my vehicle while being serviced to my advisor Tate and my favorite complimentary car wash, keep up the great work. More
by rkqutestyles
Employees Worked With
Bob Leyda
August 16, 2025
Demarkus was an excellent service rep. My time at the dealership service center was pleasant because of his knowledge explaining to me the recall process. My time at the dealership service center was pleasant because of his knowledge explaining to me the recall process. More
by aprildd71
Employees Worked With
Demarkus
August 08, 2025
My buying experience was excellent. The service department is not quite as good. Basic service takes hours to complete, and they never have loaner cars available. However, they will get The service department is not quite as good. Basic service takes hours to complete, and they never have loaner cars available. However, they will get you a Lyft to and from your chosen destination. They generally have some good discounted deals. More
by marilyngregory64
Employees Worked With
Demarkus Tate
