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Nalley INFINITI of Atlanta
Atlanta, GA
206 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 206 reviews
March 03, 2015
Sold demo car as a new car We just bought a new brand QX80 last Saturday afternoon, and we were happy because we thought we got it for a great deal. However, it turned out they We just bought a new brand QX80 last Saturday afternoon, and we were happy because we thought we got it for a great deal. However, it turned out they sold us a vehicle, without informing us at the time of purchase, which was previously offered to us at a lower price,$3,000 less "in a written quote" via email because it was used as a auto-show car in the past, and we declined it for that reason. There are two things that the dealer did wrong to us: 1. selling it at a higher price then it was previously offered in a "written quote" which stated the exact dollar amount, VIN number, and the names of both sales manager and a general manager, and 2. forgetting to mention to us that we are buying a car which was in the auto-show which we previously didn't like. When we realized this three hours after the time of purchase and called the dealer about this, they told us sorry for the mistake but what we got is a great price, and there is nothing more they can do. We even tried to talk to the general manager, "Stephan Gronberg"in person twice but seems he is trying to avoid from talking We mentioned to the dealer that we are reasonable people and are willing take this vehicle as long as we are buying it at a price which was previously offered to us in a written quote, but they would not listen. I'm very disappointed with the way they are handing the business. I'm thinking about filing a complaint to the Georgia State Attorney General's office and probably consult with a lawyer if the problem doesn't get resolved. More
by sam
Employees Worked With
Bruce Collard, Stephan Gronberg
Helpful February 17, 2015
Chad Douglas is a true professional! We were looking for a specific Infiniti M37 (white/cream, low miles, good price), and Chad Douglas at Nalley Infiniti in Marietta, Georgia was one of We were looking for a specific Infiniti M37 (white/cream, low miles, good price), and Chad Douglas at Nalley Infiniti in Marietta, Georgia was one of our first contacts. He worked diligently to find us the right vehicle while offering some alternatives. He was never pushy and supported us in a very professional manner. We ended up finding the "exact" car we wanted at another dealer, but I can assure you that when we replace our other Infiniti, Chad Douglas will get my first call. He was a pleasure to work with - a true professional. More
by Tigerben68
Employees Worked With
Chad Douglas
February 13, 2015
parts department The parts department at the dealership is top notch. good crew of knowledgeable guys that go above and beyond to help. always a pleasure to deal with. The parts department at the dealership is top notch. good crew of knowledgeable guys that go above and beyond to help. always a pleasure to deal with. More
by Award58
Employees Worked With
Randy Bishoff
February 11, 2015
Fantastic Experience I had an exceptional experience at Nalley Infinite. My sales person was Nate. He was knowledgeable and patient. He answered my questions without hesit I had an exceptional experience at Nalley Infinite. My sales person was Nate. He was knowledgeable and patient. He answered my questions without hesitation. The finance department was great as well. I would recommend Nalley to my friends and family. More
by Diamond
Employees Worked With
Nate, Kevin Stroud
January 15, 2015
Great service Took my car to Nalley wasn't so sure what to expect as far as wait time for service Alisha got me in and out in no time great job Alisha thank you Took my car to Nalley wasn't so sure what to expect as far as wait time for service Alisha got me in and out in no time great job Alisha thank you More
by kvinniss
Employees Worked With
Alisha, Dell Browning
December 30, 2013
Service center is awesome. Everyone is very friendly and helpful and several even know me on sight. I often choose to wait for minor service as the waiting area is very comfortable, great coffee and wifi a helpful and several even know me on sight. I often choose to wait for minor service as the waiting area is very comfortable, great coffee and wifi access. This is my 2nd car I have purchased from this dealer in no small part due to their excellent service department. More
by QuantumBiker
Employees Worked With
Lisa Read, Lisa Reed
November 15, 2013
My visit was a life changing experience. It is great to know that there are good people still out in this day and time. I appreciate everything that they did for me. They made my whole week. I am very sati know that there are good people still out in this day and time. I appreciate everything that they did for me. They made my whole week. I am very satisfied with my purchase. More
by DJSims
Employees Worked With
William Harris
October 30, 2013
After purchasing my pre-owned certified 2009 fx35, with an additional warranty I an now dissatisfied with the non-responsiveness of the financial department. I notified Kevin Stroud of the sale of my vehic an additional warranty I an now dissatisfied with the non-responsiveness of the financial department. I notified Kevin Stroud of the sale of my vehicle in July of 2013 and requested the unused rebated portion to be processed The non delivery of my refund of the unused portion of the extended warranty has not been received yet and appears to be misrepresented. The warranty states that you can receive a refund if you sell you vehicle and have a remaining unused portion refunded. It's been a few months now and I have not received any refund due me yet, nor have I received any communication of and pending issues that might be holding up the processing of my claim. I just purchased a new 2013 Infiniti GX35 and didn't require this warranty anymore and just wanted my refund due me. I feel that either I was deceived by the terms of the extended warranty of something is drastically wrong with communication with the extended warranty company that Infiniti of Decatur uses or Infiniti of Decatur itself. More
by mickeyson
Employees Worked With
Kevin Stroud, Kevin Stroud
October 28, 2013
Unfortunate reality of all cars is that sooner or later the car will have some issues. At times, those issues might be difficult to reproduce when you go for service. A car is more than transportation. the car will have some issues. At times, those issues might be difficult to reproduce when you go for service. A car is more than transportation. It is responsible for the safety of you and your family while you are in the car. We had a problem that somehow could not be replicated despite a detailed explanation of the issue. Jeff Chrisitian seemed to be bothered by our insistence to find the issue and ultimately my family's safety was compromised as a result. Bottom line is that the issue was determined by the service department management, but unfortunately this was after there was another failure and the car became immobilized due to our mechanical issue. It should not have happened. We expected better service and professionalism. We have since found a different dealership for service that seeks to address issues the first time every time. I am writing this review to only try to help prevent someone else's family from having to withstand the same experience. More
by new2decatur
October 27, 2013
I had a great experience at this dealer working with Mike Schaefer. We had been to other dealerships but this is the one that had the best price and service. I definitely recommend this dealer and Mike. Schaefer. We had been to other dealerships but this is the one that had the best price and service. I definitely recommend this dealer and Mike. More
by AlexJB
Employees Worked With
Mike Schaefer
