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Nalley Lexus Galleria

Smyrna, GA

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rated
428 Reviews

2750 Cobb Parkway SE

Smyrna, GA

30080

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Showing 428 reviews

January 23, 2021

Kirk did a great job and searched hard for the car we were looking for until he found it. His communication was excellent. Thank you Kirk! More

by Margaret4
Recommend Dealer
Yes
Employees Worked With
Kirk Martells
Jan 25, 2021 -

Nalley Lexus Galleria responded

Hi, thanks so much for rating us so high! Be safe on the road!

January 04, 2021

Brandon was excellent with everything, especially Brandon was excellent with everything, especially getting the paperwork done in a timely manner and was very pleasant and efficient to work with. Thi More

by Tim H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Latimore
Jan 06, 2021 -

Nalley Lexus Galleria responded

Tim H, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

December 16, 2020

Brought my 2013 Lexus in to get passenger door lock fixed. It seemed excessive at a price of about $400 but I paid it because I foolishly trusted them. This was about early 2018. Things like this shoul More

by JJC
Recommend Dealer
No
Employees Worked With
Unknown
December 02, 2020

It was pleasurable to work a deal with Horace. Even a small problem was smoothed out easily by him. He met us at a central location with all of the documents in place to complete a longer-distance trans More

by JoeS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Horace McMillan
November 30, 2020

We bought a car for cash, and they ran a hard inquiry credit report to take a check. I didn't discover this until later. I guess they are scared to do business, worried they might get taken advantage off More

by whhandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Lazo
Jan 05, 2021 -

Nalley Lexus Galleria responded

Thank you again for taking the time to let us know how we did!

November 25, 2020

Other than talking excessively which both my sister and niece witnessed, my experience with the Salesperson, Samuel Ordonez was fine until an issue over mats. New mats were a part of the deal that I signed More

by cynthiadflowers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Ordonez
Dec 01, 2020 -

Nalley Lexus Galleria responded

We are disappointed to hear that you did not have a more positive experience with us at Nalley Lexus Smyrna. Here at Nalley Lexus Smyrna, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact me at (770) 618-7908 to discuss ways we can better serve you in the future. Bill Waibel, General Manager

Dec 01, 2020 -

cynthiadflowers responded

I appreciate the response and the opportunity to speak with General Manager, Bill Waibel. Due to this and the positive experiences of family and friends, I wouldn't hesitate to purchase from Nalley Lexus again.

November 21, 2020

Horace was referred to me by three family members who have purchased cars from him. He is the consummate professional, extremely knowledgeable and patient. I would not hesitate to recommend him. The b More

by Sherdonc40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Horace McMillan
Nov 25, 2020 -

Nalley Lexus Galleria responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

November 03, 2020

The worst sales manager experience ever. The sales consultant Cedric was fine but the sales manager was very rude. My wife and I literally were discussed and walked out. I was a repeat customer at tha More

by sabusa1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Waibel, Cedric Wilcoxson
October 22, 2020

I had the most wonderful experience working with my salesman, Nadir Quadir, in purchasing my 2011 Lexus 450h. He was more than helpful and went ABOVE and BEYOND to make sure that my purchase was practi More

by lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nadir Quadir
Oct 27, 2020 -

Nalley Lexus Galleria responded

lisa, we really appreciate this positive review! Thanks so much!

October 20, 2020

I purchased a vehicle from this dealership back in May of 2018. From the beginning, I had issues with customer service and sent an email to the managing staff including the general manager to no avail prior More

by dariene15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dana, Mo, Juan
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