Nalley Lexus Roswell

Tara is an exceptional service manager, truly one of the most professional, dedicated, and customer-oriented individuals I have ever encountered in any serviced dealership department. I purchased a beautifu most professional, dedicated, and customer-oriented individuals I have ever encountered in any serviced dealership department. I purchased a beautiful Lexus from this dealership, and I have encountered nothing but amazing people who work at the dealership. I had a few minor issues, and Tara took care of everything promptly and efficiently, and now I have an amazing audio system in my Lexus. Tara made me feel like a valued customer and family member to the Nalley Lexus Roswell dealership. My sincere gratitude goes to Tara for her compassion, honesty, and dedication. I recommend everyone to not only purchase a car from this beautiful dealership but also have their Lexus car serviced in the amazing service department. It’s a rare and wonderful experience to encounter such genuinely helpful individuals. Thank you, Tara, from the bottom of my heart. David is the best service consultant in the world. Thanks David for being the best. More

Braxton was great to work with and showed genuine interest in helping us find the perfect car that fit our need. interest in helping us find the perfect car that fit our need. More

Clean automobile, Out the door price was acceptable, but the added pricing & no time to read contract before signing was a lesson learned. the added pricing & no time to read contract before signing was a lesson learned. More

The personnel were very professional, respectful, and responsive to the customers needs. Every step was clearly explained. responsive to the customers needs. Every step was clearly explained. More

Braxton was awesome! Super helpful and explained everything. Smooth deal- didn’t take all day! Super helpful and explained everything. Smooth deal- didn’t take all day! More

Best experience buying a car at Nalley Lexus! I recommend Roy with the strongest possible rating! I recommend Roy with the strongest possible rating! More

To Whom It May Concern, I am writing to formally raise concerns regarding my experience with Nalley Lexus of Roswell, which is part of Asbury Automotive Group. I visited your dealership on September 17, concerns regarding my experience with Nalley Lexus of Roswell, which is part of Asbury Automotive Group. I visited your dealership on September 17, 2025, to inquire about leasing a vehicle. At that time, I traded in my 2016 Audi A3, which had a payoff balance of approximately $14,000. The dealership applied only about $4,000 toward the trade-in, leaving me significantly upside down. I then entered into a lease for a 2025 Lexus IS350 through Lexus Financial Services, with a monthly payment of $1,300. In January 2026, after only four months, I contacted Mohammed, the Finance Manager, regarding trading the leased IS350 for a 2026 Lexus RX350. I clearly explained that I wanted the new vehicle financed under my business name and specifically stated that I did not want the loan reported on my personal credit, as I am preparing to purchase a home and needed to avoid negatively impacting my personal debt-to-income ratio. Mohammed advised me that this arrangement was possible and represented that the vehicle could be financed through my business, with me acting as a personal guarantor if necessary, without impacting my personal credit reporting. Based on these representations, I agreed to proceed with the transaction. The dealership valued my IS350 at $37,000, which again left the deal significantly upside down. Despite this, I moved forward in reliance on the assurances provided. However, I have since discovered that the financing terms and/or reporting do not align with what was represented to me. This has caused serious concern and potential harm to my financial standing, particularly given my intention to purchase a home. I believe I was misled during this transaction. The representations made were material to my decision to proceed, and I would not have agreed to the deal had I been provided accurate and truthful information. As a result of this experience, I have lost confidence in the professionalism and integrity of both Nalley Lexus of Roswell and Asbury Automotive Group. I find these business practices to be deceptive and unacceptable. More

I had a great experience at Nalley Lexus Roswell. Mohammad and Ben were extremely helpful, professional, and made the entire process smooth and stress-free. They worked with me to make the deal happe Mohammad and Ben were extremely helpful, professional, and made the entire process smooth and stress-free. They worked with me to make the deal happen, and I was able to purchase my Escalade without any issues. I truly appreciate their customer service and highly recommend them.” More

Great experience the salesman did all he could to help me get the he car get the he car More