Today we went to Nalley Lexus to purchase a car. After looking over the inventory with our sales associate, we were told which cars we currently having deals worked on, and therefore looked at others we assumed were available. We found one we loved and took it for a test drive. We returned to the showroom, where we told our associate we wanted to purchase the car. As we say waiting for our trade in to appraise, the GSM came over and told us that the car had been sold to someone over the phone who put a deposit down. We were not given the opportunity to put a deposit down despite the fact that we were there, committed to the car at sticker price and simply waiting on them to come back with paperwork.
And I would add that we were not asked to make a deposit or sign anything, even though we told them we were ready to buy the car.
We were used as a pawn to make another customer commit to a purchase (that customer had come the previous day and went home to "think about it", so I am assuming their sales associate called them to warn them that the car was about to be sold).
The GSM's customer service was terrible, essentially telling us "too bad, so sad, get over it and buy this more expensive car." I understand we are not working in a buyer's market, which is why we immediately agreed to sticker price without attempting negotiations. I didn't realize this would also extend to customer service.
Needless to say, we will not be buying from Nalley Lexus in Roswell.