Nalley Lexus Roswell

POOR CUSTOMER SERVICE STAY AWAY. GO SOMEWHERE ELSE!! They never call you back. I've been dealing with melted dashboards and door panels since October of 2015. Longer actual STAY AWAY. GO SOMEWHERE ELSE!! They never call you back. I've been dealing with melted dashboards and door panels since October of 2015. Longer actually, but that's when I took it to Lexus of Roswell. I have left 3 messages with Robert ( the GM). NO RETURN CALL! Poorest of customer service. I called a service person on Friday the 3rd, left a message and my return number, today is the 9th. NO CALL BACK! I'm finally calling the corporate office the number is (1800 255 3987) in case you need it. I understand the parts are coming in slowly but with poor service as this would you trust your new or used car here? No return calls has happened on more than 4 separate incidents. I even had one guy Ben I believe his name is, say he called me twice?!? Really. Wow, no voicemail. Still waiting. I'm looking at other options. I believe there were class action lawsuits in this matter and will be contacting outside sources to see where we go from here. People don't take this lying down, contact their corporate office. They will point you in the right direction. When left with no were else to turn don't get mad. Get smart. We, as consumers, are protected by law. More

New car purchase Our experience and interaction with Boris was fabulous. When we arrived at the dealership, Boris introduced himself and we immediately informed him th Our experience and interaction with Boris was fabulous. When we arrived at the dealership, Boris introduced himself and we immediately informed him that we were still in the process of comparing cars including few used and new Lexus models as well as few others at another dealership. He immediately understood our needs and proceeded with getting all the necessary details. In all, we saw and drove 4 different models with him and left. He stayed in contact with us to understand if there was anything more he could do or if we had any questions. He also respected our timeline for purchase and never used any pressure tactics. Once we decided on the price and model, we did everything via text message and he had all the documents ready to sign and take possession of the car. Every one else we interacted with were all pleasant and Boris was constantly available throughout the entire process until we drove off. He has also checked in with us after few weeks to make sure we didn't have any questions. This was a true "white glove" car purchase experience. Thank you Boris. More

Got my dream car! My husband and I can't say enough about how great the experience at Nalley was! Bob Leyda found me my dream car! He was very straightforward, knowledg My husband and I can't say enough about how great the experience at Nalley was! Bob Leyda found me my dream car! He was very straightforward, knowledgeable and friendly. I expected the process of buying a car to be really complicated and stressful, but Bob made it super easy. He really went the extra mile in making sure that I understood all the functions of my car. Lauren from financing was also so fun to work with. After a very long day, her bright personality and great sense of humor was much appreciated! Thank you, Bob and Lauren!! More

Best Car Buying Experience and Professionalism I purchased a new 2015 Rx 350 and had the privilege to work with Bob Leyda. Bob was very easy to work with and knew all of the details/technical aspec I purchased a new 2015 Rx 350 and had the privilege to work with Bob Leyda. Bob was very easy to work with and knew all of the details/technical aspects of the car. It was the best car buying experience I have ever had during all of my car buying years! I would recommend Bob to anyone in the market for a new Rx or any of the other Lexus models. He will make it easy for you! Rick S. More

Highest Quality of Customer Satisfaction Will Gallagher has been my Service Manager since I purchased my Lexus in 2010. Will has proven his knowledge and honesty over the years in every inst Will Gallagher has been my Service Manager since I purchased my Lexus in 2010. Will has proven his knowledge and honesty over the years in every instance. I am a faithful client of Will. Recently I was able to purchase my tires at the best possible cost in the area, just for being a customer of the dealership. Therefore, I will purchase my next car from this dealership, no doubt. Also, important is the service location in Roswell provides a comfortable area to wait when necessary. More

Outstanding service I was especially impressed with the service, timeliness, and helpfulness of the team. Marvin went over and above to make sure the car was cleaned well I was especially impressed with the service, timeliness, and helpfulness of the team. Marvin went over and above to make sure the car was cleaned well. More

Great overall Dealership, great amenities Great overall visit. Salesman Bob Sankey was great finding me my right car, he kept looking out and scouring and keeping me updated on everything as t Great overall visit. Salesman Bob Sankey was great finding me my right car, he kept looking out and scouring and keeping me updated on everything as the week progressed. Great overall visit. Bob ended up finding me the perfect car for my work commute as I had requested and I am very satisfied overall with the whole experience. Everyone at the dealership was very friendly and helpful and I look forward to future experiences at Nalley Lexus. More

great Experience We worked with the very helpful, knowledgeable, and personable Sal Damico. With out a doubt the best experience we have ever had purchasing a car. G We worked with the very helpful, knowledgeable, and personable Sal Damico. With out a doubt the best experience we have ever had purchasing a car. Great Dealership! More