Nalley Lexus Roswell

Service department is a disgrace to a great brand This review is for the service department. Here is the short version, stay away! Under staffed and under trained. They could care less if you are happ This review is for the service department. Here is the short version, stay away! Under staffed and under trained. They could care less if you are happy with the experience. Must be nice to not need the business! Calling out the Service Manager Wes Aultman, service tech Walt Newman and service consultant Marvin Chibesa. These three individuals should seek other employment where they are continue to not perform and get paid. Brought in my 2015 GS350 for a fuel issue/repair. The car was purchased thirty days ago for this dealership. They (mentioned above) put in excess of 60 miles on the car, keep it for four days and returned it to me untouched (not repaired) and filthy dirty. RUN to another dealer! More

Service department needs service Have used service department at this location for years. Most recent experience was not a good one. 60k Mile service and new tires required 2 1/2 day Have used service department at this location for years. Most recent experience was not a good one. 60k Mile service and new tires required 2 1/2 days to complete. Service rep home sick so no call second day. Understand (and like) sick rep but where is backup call for update 2nd day? When car finally "ready" discovered one new tire flat and spent another hour stuck at dealership waiting for fix. Won't use Lexus service again, particularly roswell location. More

Jeff is the best We could not have asked for a better sales rep. Jeff Cohen was knowledgeable and a master at communication. Talked to me directly instead of filtere We could not have asked for a better sales rep. Jeff Cohen was knowledgeable and a master at communication. Talked to me directly instead of filtered through my husband. Very smart of him. Also, low pressure salesmanship works for both my husband and me. Thanks, Jeff! More

The Best Experience My family and I went to the dealership expecting nothing but the best customer service, especially from Lexus. We were pleasantly surprised to not on My family and I went to the dealership expecting nothing but the best customer service, especially from Lexus. We were pleasantly surprised to not only have met a professional but we gained a friend. David took his time with us and did not try to push us on a car but took the time to find out what we wanted. We will only buy from David from now on. More

Brandon is awesome! Brandon exceeded my expectations in aiding me with selecting and purchasing a car. He was friendly and knowledgeable about the vehicle I test drove a Brandon exceeded my expectations in aiding me with selecting and purchasing a car. He was friendly and knowledgeable about the vehicle I test drove and eventually bought. His service even after the sale was even more amazing that my husband purchased a car from him too! More

Great experience! Found a great car online and Danny Kim was easy and enjoyable to work with. I would highly recommend the dealership and all the friendly staff at Nal Found a great car online and Danny Kim was easy and enjoyable to work with. I would highly recommend the dealership and all the friendly staff at Nalley Lexus! More

Jeff Cohen My wife and I were looking at a 2012 and 2013 Lexus Rx350. Mr. Cohen had them both parked side by side and went through both models with us explainin My wife and I were looking at a 2012 and 2013 Lexus Rx350. Mr. Cohen had them both parked side by side and went through both models with us explaining their differences. Once we made our decision he explained how each of the cars features worked.. Very professional and great to do business with.. More

Bobbi "Super Awesome" Smith Bobbi was beyond awesome totally change my view and perspective of this dealer she was great and did everything in priceless fashion! Thank you Bobbi! Bobbi was beyond awesome totally change my view and perspective of this dealer she was great and did everything in priceless fashion! Thank you Bobbi! More

Exceptional Customer Service and Experience Bob has been selling my family cars for many years. We keep coming back to Bob for his professionalism and exceptional customer service. I have reco Bob has been selling my family cars for many years. We keep coming back to Bob for his professionalism and exceptional customer service. I have recommended Bob to all my clients and family. He has never let us down! I am a Realtor, and I know how important it is to help educate and direct clients into making the right decision for their circumstance. If you are looking for a Salesperson that knows his stuff, then Bob is the right person to work with. More