Nalley Lexus Roswell

IF YOU PURCHASE A VEHICLE HERE YOU WILL REGRET IT Usually I would not write a negative review,but I feel obligated to warn people about this shady establishment. I purchased a certified used vehicle Usually I would not write a negative review,but I feel obligated to warn people about this shady establishment. I purchased a certified used vehicle from Nalley Roswell, but it was not in the condition you'd expect a Certified Lexus to be in. The car was obviously in a accident , as the back bumper and side panel was scratched. But my question is if this is supposed to be a certified Lexus why would you sell this vehicle in the condition. As I am writing this review they still have my car going on day 4. The glove compartment does not work as well. That is something I think you check on a certified vehicle before you sell it. I was also promised 20% tint on my windows. That was part of the deal and quit honestly one of the reasons I bought the car. Normally 20% tint is illegal, however, my profession allows me to have whatever percentage I chose. Documentation was provided to the dealer , but after having my car for 3 days they told me because it was illegal they could not do it. If its illegal now it was illegal when you tricked me into buying the car with your shady selling practices. I could write a book on how terrible this place is and yet I still purchased the car, which at this point I regret. The vehicle is rare and at the time of my purchase it was the only one in the state, so I signed my name on the dotted line. If you want a Lexus go anywhere except Nalley Roswell. Ending on a positive note Arnold Harrison in the finance department was very professional and knowledgable. Mr. Harrison also works at the Nalley in Marietta , so if you have to buy a car go there instead of Roswell. More

Todd was honest about the deal and prices, no push or hassle, respectful and courteous for the entire visit. Bryan was prompt, honest, excellent customer service, and really rolled out the red carpet for hassle, respectful and courteous for the entire visit. Bryan was prompt, honest, excellent customer service, and really rolled out the red carpet for my purchase. The technology specialist and financial representatives were awesome as well! I truly felt my business was appreciated and honored from the time I walked into the door of Nalley Lexus Roswell. I had to travel from Alabama to Roswell, GA just to purchase my car and receive equal opportunity/treatment. It was well work my trip and I will refer Alabama residents to this dealership! Blessings, Dr. Jones More

the Experience was perfect and professional and we got a great deal. i would highly recommed Nalley Lexus of roswell to all my friends and family . great deal. i would highly recommed Nalley Lexus of roswell to all my friends and family . More

Best buying experience we have ever had. Our salesman David Kim went above and beyond anything we ever expected. Would definitely recommend David and Nalley Lexus Roswell. David Kim went above and beyond anything we ever expected. Would definitely recommend David and Nalley Lexus Roswell. More

After waiting six hours, they incompetently made multiple errors. My title wasn't sent on time and I was surprised at the DMV with a difference in sales tax after articulating clearly my home state and info errors. My title wasn't sent on time and I was surprised at the DMV with a difference in sales tax after articulating clearly my home state and information. The DMV informed me that this was a "typical dealer trick". When I brought the matter to a Manager he was rude and said he wasn't going to do ANYTHING about THEIR ERROR. Wow. Is this the Lexus experience? I will go elsewhere for any vehicle I purchase in the future. More

I had planned to take my time buying a car, until I drove the car I wound up buying. But I stopped by Lexus in Roswell first and will never go there again. I'm not mentioning specific names as I don't want a the car I wound up buying. But I stopped by Lexus in Roswell first and will never go there again. I'm not mentioning specific names as I don't want anyone fired, I would just like the dealership more aware. The appointment I had setup with one sales person was pushed to another sales person without relaying anything I was looking for. The sales person I worked with picked up personal calls on his cell 3 different times during my visit and test drives. As we were leaving I asked for information to weigh my decision and that's when he picked up the last call, which he couldn't be bothered to hang up or have that person hold as we said goodbye. It was very rude and left me with no desire to give that dealership any of my business. Ever. More

Fast and great service and Nalley Lexus of Roswell always has my car done on time and it's done right the first time! I highly recommend the Nalley service department. has my car done on time and it's done right the first time! I highly recommend the Nalley service department. More