Nalley Lexus Roswell

I was looking for a used Honda Odyssey and found one on the AJC Classifieds for a 2010 van with very little miles. I called the dealership and was transfered over to Larry A/K/A Larry G. He was very nice t the AJC Classifieds for a 2010 van with very little miles. I called the dealership and was transfered over to Larry A/K/A Larry G. He was very nice to speak with. He was up front with me and told me that he had many other inquiries. One hot prospect from Alabama. Really? Well I was very interested due to the low mileage and the fact that you can not find a Odyssey with low miles anywhere. He let me give him a deposit over the phone since it was close to closing time. Long story short, I went there the next day and found the dealership to be great and yes, this van was being inquired about even as I was sitting discussing the vehicle. I can not comment on the Lexus but I can state that this dealership ranks high on customer service. More

Larry was terrific to work with! I went into Lexus wanting an SUV and came out with the new CT200h and I absolutely love it. I am so happy with my decision and very glad that Larry put me in the righ wanting an SUV and came out with the new CT200h and I absolutely love it. I am so happy with my decision and very glad that Larry put me in the right direction and helped me find the perfect fit for me. More

Placed info into computer @ 3am, requesting price/ info on car posted in Roswell. Larry called me promptly the next day,discussed several options, prices, even cars I had seen on other sites.Did not "put d on car posted in Roswell. Larry called me promptly the next day,discussed several options, prices, even cars I had seen on other sites.Did not "put down" the other cars, but to my surprise, gave good opinions on them. But also gave me choices, info on warranty info, service info, that I was not aware of. So very knowledgeable about all concerns that I had. Gave me precise directions to dealership from Rome,Ga. Even called twice while we were on the road, to make sure we were OK. Once there , Larry met us with a smile, handshake, offered the tour of that awesome dealership and the coffee bar. The ladies were so accommodating, pleasant,even that was a great experience! I had told Larry that my time /patience was very limited and could not spend hours trying to "Close the deal" As promised, in our phone conversation, he had all paper work ready & waiting, Justin was very efficient also, and once the viewing of the car and test drive , the deal was sealed !! My husband was very impressed with ME.. because I found Larry !! Not to mention the awesome car that Larry had selected for me to see. My husband was as impressed as I was, even more so, since he has always "made the decision" We have already, and will continue to recommend Larry G. @ Roswell.This is our third Lexus.. the others from Marietta. I will always come back to Larry , wherever he goes, We will follow !! He has contacted us twice since our purchase, to make sure we were happy, even had me sit in the car,while he was on the phone,and talked me thru any questions that I had ! This was a wk. later !! Customer service is everything !! Larry is TOPS in customer service. He has personality plus with the desire to make his customer 100% happy by offering the best in quality and personal attention. He truly listens and Delivers . Lexus, hang on to this guy, he can not be replaced. Have recommended him to several ppl in Rome, my Brother included. All that have seen my Lexus is JEALOUS, and I'm loving it !! I felt like I had known Larry forever, as did my husband. We feel blessed to have been directed to Larry. Husband said "Larry was a Godsend". I had Totaled my Lexus a few days before, this was such a relief to have someone so concerned and helpful, put this behind us with such a rewarding experience.I am so thankful to Lexus for having Larry as my guardian angel in this. Usually @ a dealership, it is a real ordeal, but never again. Thank you Nalley Lexus,for having Larry Guarcello be there for us. We are @ retirement age, and needed him to patiently explain to us all the "NEW FEATURES" we were so not aware of. Just can't say enough !! I know this is too long, but, just can't stop !! Great service and greater salesman !!Thank you , Larry, for your kindness,patience and superb knowledge in fulfilling our needs ! Tom & Kay Mathis. Rome, Ga. More

Phone contact and response time is always quick and informative. Service visits are a pleasure. Everyone is prompt and courteous. Lucas is very patient and thorough in answering all my questions. A informative. Service visits are a pleasure. Everyone is prompt and courteous. Lucas is very patient and thorough in answering all my questions. And of course I enjoy the perks of the coffee shop and salon while I wait for the longer service apts. Everything is first class and Nalley outshines the competition by a mile! More

Nalley Lexus is a great full-service dealership with an excellent sales staff! Our salesman, Johnnie Anderson, treated us well and did everything he could to help me buy my RX 350 at an affordable price. excellent sales staff! Our salesman, Johnnie Anderson, treated us well and did everything he could to help me buy my RX 350 at an affordable price. This was my first experience buying a luxury vehicle, not to mention a new one! Johnnie was throughly competent, professional, and knew his business. Both my husband andI felt we could trust his integrity as well as his judgement. Johnnie sold us a beautiful, showroom-equipped model at a reasonable price, even included options I would not have dreamed of asking for, but which have turned out to be wonderful! I love my new Lexus, and plan to return to Nalley for service. Marvin, the service manager, has also impressed me with his professionalism and helpfulness. I look forward to having a good, ongoing relationship with Nalley, and plan to buy my next car from this dealership. Sabrina Klausman More

Great overall experience. We have already recommend this team to family that plan to buy a gx this year. Larry was the epitome of awesome attention and service. team to family that plan to buy a gx this year. Larry was the epitome of awesome attention and service. More

My husband & I walked into Nalley Lexus thinking we would just "browse". My husband really wanted me to look at the new IS 250 Convertible even though I have a tendency to prefer the drive of a German would just "browse". My husband really wanted me to look at the new IS 250 Convertible even though I have a tendency to prefer the drive of a German engineered vehicle. There was a red 250 convertible on the salesroom floor and I was pleasantly surprised by how sporty it looked. I got in and sat in it and really liked it. Bob Hamilton, a sales person, walked over and asked if we were interested in the car and taking a test drive. I sort of demurred and said we were just looking, but my husband convinced me to go ahead a take a test drive. Again, I was very pleasantly surprised by the speed and performance of the car. We came back to the dealership and my husband asked about the IS 350. So, Bob found one on the lot and took me for another test drive to compare. He also spent a great deal of time back at the dealership, still in the car, explaining all the great features from the Nav System to the Bluetooth & Sound system etc. Bob couldn't have been more helpful and patient in spending time answering all of our questions. And, 3 - 1/2 hours later I drove out of the showroom in my beautiful new Lexus Convertible. Since then, Bob has followed up to make sure I love the car, had me come back so I could learn how to use the Wind Screen and to make sure I understood how to use all the systems in the car. I couldn't be happier with the car, the dealer and, mostly, my salesperson! More

Nalley Service adviser Brandy came to my rescue when I stopped in after 6pm with a faulty battery in my GX470. Thanks to her I was able to have a new battery put in along with a positive battery cable tha stopped in after 6pm with a faulty battery in my GX470. Thanks to her I was able to have a new battery put in along with a positive battery cable that was found to be defective even though it was almost closing time. What a lifesaver she was. This was not the first time I had experienced exceptional service with Nalley however, my normal service Aron has always done an exceptional job. I could not be happier with the service I receive from Nalley Lexus. Thanks again Brandy! More

Jeff did a very good job explaining the new features on the car and what is different from my 03 Lexus. He was available when I needed to see him. He was very knowledgable about the new car. the car and what is different from my 03 Lexus. He was available when I needed to see him. He was very knowledgable about the new car. More

My experience at this dealership and, particularly with Lloyd de Almeida, was ABSOLUTELY FANTASTIC! Lloyd and the dealership went way beyond the norm to satisfy my needs in finding an appropriate car for m Lloyd de Almeida, was ABSOLUTELY FANTASTIC! Lloyd and the dealership went way beyond the norm to satisfy my needs in finding an appropriate car for me. Right before Christmas, my previous car had been totaled in an accident with another driver who was at fault. With the help of my very nice neighbor, we had been looking for another car for some time. We had checked out a number of cars at various locations but were not satisfied with the condition of those cars. Each one had problems. The search for a car had become a very frustrating and time consuming experience. All of this changed when we arrived at Nalley Lexus Roswell and were greeted by Lloyd de Almeida! From the moment we walked into the dealership, we were treated wonderfully and my needs were given the upmost attention. A particular car that we had been interested in, unfortunately, had already been sold. Lloyd immediately began searching the dealership's inventory for another car that might meet my needs. He identified one and brought it out for us to view and test drive. The car was a perfect fit! It had just been traded in at the dealership and had not yet been cleaned up, but we could easily tell the car had been well taken care of by its previous owner. The process of negotiating a deal on the vehicle was a very pleasant experience, unlike what might occur at most car deaI highlylers. Lloyd and his manager, Scott Cleaver, exhibited the utmost professionism during the negotiation, which we respected very much, and we were able to reach a mutually agreeable price for the car. My previous frustrations in finding another car had turned into joy and excitement. All that remained was for the car to be inspected and cleaned up by the dealership, since it had just been traded in when we viewed it. When we returned to pick up the car, we were in for a MOST WONDERFUL SURPRISE! The dealership not only had cleaned the car, as we had agreed, but had detailed it. The car looked close to new again! Thank you so much, Lloyd and the dealership, for going out of your way to please and let my holiday season have a happy ending! Words cannot express the joy given to me by Lloyd and this dealership. Without reservation, I highly recommend Nalley Lexus Roswell and, in particular, Lloyd de Almeida for the dedicated care, attention and thoughtfulness exhibited in satisfying my needs. Again, a FANTASTIC EXPERIENCE! Thank you so much. More