Nalley Lexus Roswell

They, the service personnel, have a tendency to treat you as an invisible person or at the very least one that really doesn't matter. Having worked with Lexus dealerships in CA (2) and one in Portland OR an as an invisible person or at the very least one that really doesn't matter. Having worked with Lexus dealerships in CA (2) and one in Portland OR and having owned 4 ES300/50's and one RX 350 you'd think they'd learn to treat their paying customers better. You may have had a better experience than me - congrats - but my experience has been terribly underwhelming... More

Larry made our last-day-of-the-year car-buying experience a very pleasant one. After a nothing-experience at the Acura dealership, Larry fully explained and demonstrated the features of the RX350 in the show a very pleasant one. After a nothing-experience at the Acura dealership, Larry fully explained and demonstrated the features of the RX350 in the showroom, and then completed the demo on the road, including a “two parking slot turning radius” demo, which was very important to us. Larry is an exceptional Lexus representative who takes the time to do it right for the customer. All questions answered and demonstrations complete. Larry called our insurance company for us to initiate the car insurance update process. And he magically got us toward the top of the line in the finance department late on New Years Eve. Then Eric Palmsteen (Finance Director) walked us carefully through the finance process, including thoughtful, low pressure consideration of extended service options. And we met our personal Service Consultant, Vann Boddy, who will be working with us whenever necessary. We liked him but hope we won’t be working him too hard. We would certainly recommend Nalley Lexus highly and Larry as exceptional. More

I shopped around at several car dealerships before deciding to pay a visit to Lexus. By the time I arrived at Nalley Lexus I was run down from a day of what felt like being stalked and hustled to buy deciding to pay a visit to Lexus. By the time I arrived at Nalley Lexus I was run down from a day of what felt like being stalked and hustled to buy a new car. At several other dealerships there were sales people literally waiting outside my car door when I pulled in. It was an uncomfortable feeling and I was starting to think my old car wasn't so bad and a new one wasn't going to be worth the hassle. Then I arrived at Nalley Lexus... I was able to park and take a look around at the three SUVs out front at my leisure, undisturbed. I ran into Charles as he was walking by and he asked if I had any questions. I did want more information on the GX, which he provided in a manner that was informative but not nagging. My buying process turned out to be a short one. I returned the next day for a test drive with Charles and moved forward with the sale. Throughout the process I never felt pressured or intimidated. I simply fell in love with the GX and enjoyed working with Charles. I made my mind up and there was no need to wait or waste time with other dealerships. The negiotation process was pretty painless and I was very happy with the deal I received. I had my new car only four days when a lady opened her car door into the side of it and dented my door. I called Charles immediately and while in a bit of a small rage. He talked me off the ledge, so to speak, and referred me to a dent expert. The next day my dent was gone, free of charge. Two weeks later a rock hit and chipped my windshield. Again, Charles sent me to the right person who fixed me up, good as new. His on-going customer service post sale has been excellent. (Let's hope there are no further catastrophes) I highly recommend Nalley Lexus Roswell and Charles Cook. I love my new GX 360 and am so glad I made the choice to visit that last dealership of the day... More

One of THE best dealership experiences ever! Shopping for a car is always nerve racking but Jeremy made it exciting, fun, and super easy! We got one heck of deal and are so happy with our purchase, no buyers a car is always nerve racking but Jeremy made it exciting, fun, and super easy! We got one heck of deal and are so happy with our purchase, no buyers remorse here. The dealership itself is amazing! Clean, comfortable, great location and the staff is super sweet! Jeremy got us a great deal and was relatable and he genuinely cared about us and what we were looking for in a car. I will go nowhere else for any future vehicle purchases. Hands down a 100% success! More

Excellent care and attention to customer needs and desires. I had a Great purchase experience at Nally Lexus. I feel like I now have extended family desires. I had a Great purchase experience at Nally Lexus. I feel like I now have extended family More

It was a pleasure working with Barry. He was patient and knowledgeable about the different vehicle models I was considering. We were able to come to an equitable solution for selling my vehicle and pur and knowledgeable about the different vehicle models I was considering. We were able to come to an equitable solution for selling my vehicle and purchasing the Lexus. Great experience all around! More

Larry is an exceptional sales consultant. He is very knowledgeable about the cars that I was interested in and explained the features and highlights of the car that I selected (2012 Lexus 350) and expla knowledgeable about the cars that I was interested in and explained the features and highlights of the car that I selected (2012 Lexus 350) and explained them meticulously. I recommend him highly. More

We bought here before in 2003 and were very happy with that transaction and all eight years of subsequent service. Even Clark Howard says it's time to trade in your car with 111,000 miles. My husband di that transaction and all eight years of subsequent service. Even Clark Howard says it's time to trade in your car with 111,000 miles. My husband did the legwork for the car we wanted through USAA and Costco.com. Jeremy at Nalley Lexus made the deal and Noel Barnette did all the financing paperwork. It was as pleasant as possible - we recommend this dealership to all of our friends. More

Larry was very helpful with my sale and had an intense knowledge on the car. I would definitely recommend Larry and I would definitely work with him again for another sale. Thanks Larry! knowledge on the car. I would definitely recommend Larry and I would definitely work with him again for another sale. Thanks Larry! More

Phenominal sales team: informative, no pressure, effort to make our budget work for the vehicle we wanted. The extra touches were personal and far above our expectations. This was clearly the BEST purchase to make our budget work for the vehicle we wanted. The extra touches were personal and far above our expectations. This was clearly the BEST purchase experience EVER! The finance team was personable and, in reviewing the various options for extended services, were not pushy, yet informative. Review of the service expenses associated with the vehicle were reasonable. We have been die hard Infiniti owners for over the past 20 plus years and our experience at Nalley Lexus makes me bleive we will be Lexus owners from this point forward! More