Nalley Lexus Roswell

I visited several dealers in the Atlanta market looking for an low mileage used RX 350. This by far was the best dealer and experience among them. Larry had is in a class by himself when it comes to bein for an low mileage used RX 350. This by far was the best dealer and experience among them. Larry had is in a class by himself when it comes to being a business professional. Larry took the time to listen to what I wanted and not just sell what was in inventory. He also took the time to explain the details of the car and the various services this dealership had over the competition. If you have time, just walk into the facility. It really has a different feel than other dealers. One piece of advice, act quickly if you find THE car. They had 10 cars the weekend I was looking, all sold. More

Bob Hamilton has stayed in touch for the 8 years since my last purchase and did a great job helping me purchase again. Bob has a great manner and explains well and answers all questions in a clear and conci last purchase and did a great job helping me purchase again. Bob has a great manner and explains well and answers all questions in a clear and concise manner. Chad Duncan is consistently helpful and prompt in scheduling and completing services. He advises and counsels well. Work is done when promised. More

Working with Bob during my car search has been the most pleasurable experience I have ever had while buying a car, He is a joy to talk to and very knowledgeable of cars. Having Chad as my service consulta pleasurable experience I have ever had while buying a car, He is a joy to talk to and very knowledgeable of cars. Having Chad as my service consultant over the years, has made servicing my car wonderful. He is one of the best! I love your dealership, keep up the good work. Lori Stewart More

Larry was a consummate professional. He is straight shooter and I would not hesitate to purchase my next Lexus from him. The only reason for not giving my experience a 5 rating across the board w shooter and I would not hesitate to purchase my next Lexus from him. The only reason for not giving my experience a 5 rating across the board was related to the confusion regarding my lease contract. No fault on Larry. More

Johnnie was great to work with on the purchase of my new RX 450h last December. He worked through very smoothly through the trade in of my previous Lexus and was very proactive and responsive keeping me up RX 450h last December. He worked through very smoothly through the trade in of my previous Lexus and was very proactive and responsive keeping me up to date on the delivery status of my new car. I would highly recommend Johnnie to anyone looking to buy a new Lexus. Joel Hughes has been my service associate for close to 10 years. I have never had an opportunity to rate his service until now. Joel is the epitome of what a great service associate should be. He is always friendly and kind in his meetings and telephone conversations. He is truthful and accurate in the estimated delivery times associated with when my cars would finish their service. He has also been extremely helpful if there is a non-scheduled service issue that comes up. He is a tremendous asset to Nalley Lexus and the best service associate I have ever had the pleasure to work with. More

I purchased a car from Nalley simply because I completly trust my Service Consultant Brandy Mcmillan. I have always felt that she has my best interest in mind when suggesting services for both of my cars. trust my Service Consultant Brandy Mcmillan. I have always felt that she has my best interest in mind when suggesting services for both of my cars. I actually purchased a second car from Nalley, because of the trust I have in her. I know that a company that has managed to retain top talent, will not only stop in one area of their business, but rather continue their hiring practices to other areas of the business. Show me one area of a company and it will eventually reflect on another. Everyone I have interacted with at Nalley has been a true professional. Bottom line, I will never go to another dealer. Finding a business partner you can trust is PRICELESS! Thank you to Will, Brandys back-up and Pamela White in transportation. Beyond personable and professional!!! More

Mike K is the best auto sales person I have ever dealt with. This is my third GS350, the first that I have purchased from Nalley. I would recommend Nalley and Mike K to anyone who wants to deal with a per with. This is my third GS350, the first that I have purchased from Nalley. I would recommend Nalley and Mike K to anyone who wants to deal with a person who has the buyer's "interest at heart" as well as Nalley's. He has the unusual ability to be able to do this. Good luck to Mike and his future. Stan Warner and Dee More

To Whom It May Concern: Please be advised that I To Whom It May Concern: Please be advised that I shopped multiple Lexus Dealerships looking closely at customer service, product knowledge, emplo To Whom It May Concern: Please be advised that I shopped multiple Lexus Dealerships looking closely at customer service, product knowledge, employee conduct and presentation before making my decision. As a result, I am now resolved to make a purchase. My selection resulted for the following reasons: At my first visit to the Lexus of Roswell Dealership the Salesman Barry Steinburg greeted me and asked what brought me to Lexus and what my interest was. After our dialog he handed me a brochure and described what I was going to experience. From there Barry gave me a full demonstration of the entire car exterior; he displayed the engine, trunk, all four doors, the exterior paint and protective cover, mirrors, lights, tires, sunroof, cameras and sensors, body mechanics and all key functions. After that achievement we visited the interior of each door function, all specified seat and window maneuvers, including the headrest, glove compartment lockout for the valet, interior trunk access, the entire dashboard component, both voice and manual controls, ML sound system, climate setting up front and passenger seating, airbag/curtain protectors and locks, all before vacillating to the test drive. He allowed me to experience the ride from the driver’s seat as well as the rear passenger. Afterwards he gave me a tour of the facility, introduced me to the GM, Master Tech, Service Mgr., then he guided me back to his office where we exchanged information and he told me to process all that I had experienced and to call if I had any questions. Barry did not ask for a deposit at my first visit, nor did I ever feel pressured. Further, he listened, paid close attention and took very copious notes. Several days later Barry called and set up a second appointment for another test drive and product iteration. When I inquired about the Teleios wheels, he solicited answers from his GM, Master Tech and Lexus Services. When I inquired about product availability he reviewed their inventory and prospective shipments and told me my car would have to be ordered. A 90 to 120 delivery. Finally, Barry asked about my financing and told me what my options were with Lexus if I chose not to utilize my Federal Credit Union. Ultimately, I selected the 2013 GS 350 Luxury Plus Package Upgrade, Fire Agat Pearl, Flaxen Linear Espresso, Teleios wheels, Illuminated Door Seals, Heads–up display, Rear Spoiler, Remote Engine Start, Paint and Leather Protection, Floor and Trunk Mats, and a few other features I was unaware of. Once my packet was complete, Barry gave me a week to make my decision. With that opportunity, I researched several Hennessey and multiple Nalley Dealerships. Armed with actual pricing information I compared Truecar, Real Car Tips, Car Pricing, Ezine Article, Car Price & Value, Costco, and three financial intuitions and arrived at the resolve to purchase and finance my car from Nalley Lexus of Roswell. They were the lowest with all of the aforementioned features. They even came in lower than other Nalley Dealerships. This coming week-end I’m taking a friend and my former Credit Union Loan Officer to Nalley of Roswell as they have both expressed an interest. At this juncture, I have "tunnel vision", I can't see any other Lexus Dealership except Nalley of Roswell due to Barry Steinburg. Thank you Barry for making my experience so pleasurable!! Very Best Regards, T. Wade Taylor, MBA, CHES More

Mr. Guarcello was extremely professional and helpful. I was a very difficult and quirky customer and he went out of his way to accomodate my needs and wishes. I changed my mind on the color of my CT200h a was a very difficult and quirky customer and he went out of his way to accomodate my needs and wishes. I changed my mind on the color of my CT200h and he found me what I wanted! He even stored my groceries for me that I had left in the trunk of my trade-in! What an incredible experience and an equally incredible dealership. And what a car I have!!! More

The experience that my wife I had working with Johnnie Anderson was exceptional. It has been several years since we last leased a car and Johnnie walked us thru the process with great patience. On the d Anderson was exceptional. It has been several years since we last leased a car and Johnnie walked us thru the process with great patience. On the day that we picked up the car, he spent several hours explaining all the new technology that the car offers. We have the car for a week and already have received several follow up phone calls from him and the dealership. I will certainly recommend Johnnie and Nalley to any of my friends. Allan and Carol More