Nalley Lexus Roswell

Today we went to Nalley Lexus to purchase a car. After Today we went to Nalley Lexus to purchase a car. After looking over the inventory with our sales associate, we were told which cars we currently hav Today we went to Nalley Lexus to purchase a car. After looking over the inventory with our sales associate, we were told which cars we currently having deals worked on, and therefore looked at others we assumed were available. We found one we loved and took it for a test drive. We returned to the showroom, where we told our associate we wanted to purchase the car. As we say waiting for our trade in to appraise, the GSM came over and told us that the car had been sold to someone over the phone who put a deposit down. We were not given the opportunity to put a deposit down despite the fact that we were there, committed to the car at sticker price and simply waiting on them to come back with paperwork. And I would add that we were not asked to make a deposit or sign anything, even though we told them we were ready to buy the car. We were used as a pawn to make another customer commit to a purchase (that customer had come the previous day and went home to "think about it", so I am assuming their sales associate called them to warn them that the car was about to be sold). The GSM's customer service was terrible, essentially telling us "too bad, so sad, get over it and buy this more expensive car." I understand we are not working in a buyer's market, which is why we immediately agreed to sticker price without attempting negotiations. I didn't realize this would also extend to customer service. Needless to say, we will not be buying from Nalley Lexus in Roswell. More

Took 5 hrs to do the sales process although we agreed on the vehicle the day before. Bought a 3 month Cert. Lexus which going thru the 161 pt inspection the previous owners name and address was not removed the vehicle the day before. Bought a 3 month Cert. Lexus which going thru the 161 pt inspection the previous owners name and address was not removed from the nav system saved as home and her iphone bluetooth and contacts not erased. . Tried to charge me a illegal $599 dealer fee (Look up GA law). Tried to sell me tinted windows and resistall which was already installed and paid for by the original owner. (3 months earlier)All told they tried to charge me frivolous amounts which totaled $1800. If my wife had went by herself she would have gotten stiffed! More

I bought a car from them 3 weeks ago.(I'm in Birmingham and not close to them) I've called almost everyday to get my paperwork, so that I can get a tag... no one calls me back... in one week my temporary and not close to them) I've called almost everyday to get my paperwork, so that I can get a tag... no one calls me back... in one week my temporary tag expires and I have no way to get a tag. I'm not sure what to even do at this point... so until i get a answer I will write bad reviews everyday until this is handled. This is the worst service after the ale I've seen in my entire life... DO NOT USE THIS DEALERSHIP!!!! More

I revised my review from negative to positive since I've received all required paperwork and am able to get my registration and plate in SC. received all required paperwork and am able to get my registration and plate in SC. More

I want to thank Horace McMillan, our sales professional, I want to thank Horace McMillan, our sales professional, for his personal attention to our buying process and your excellent explanation of the car’ I want to thank Horace McMillan, our sales professional, for his personal attention to our buying process and your excellent explanation of the car’s features and product expertise. I have explained features to friends of mine that own a slightly older model that they didn’t know were there. I will recommend Nalley to our friends and family and if you could please send me a Nalley license plate cover and I will wear it proudly and advertise for your dealership here in Chattanooga. It was also very nice to meet your general manager Bill that lived in our area and share stories of Chattanooga. We are thrilled with our purchase and very happy to have worked with your team at Nalley Lexus. More

Yesterday, after driving for 2 hours; Internet Manager John Cho did not face me to tell me stock number H2067204 was sold. Prior to going to the dealership yesterday, John and I spent hours on the phone t John Cho did not face me to tell me stock number H2067204 was sold. Prior to going to the dealership yesterday, John and I spent hours on the phone taken care of credit application, price out the door price, etc. Therefore, people don’t get hurt with deception. More

I have had 3 Lexas and the service department just keeps getting worse. They don’t speak to you and treat you like they are to busy to fool with you! getting worse. They don’t speak to you and treat you like they are to busy to fool with you! More

Advised the 3 people who responded to my inquiry through Truecar I was only going to test drive a certain model used car with the best price. Asked to get the final price confirmed in writing. Invoice sent Truecar I was only going to test drive a certain model used car with the best price. Asked to get the final price confirmed in writing. Invoice sent, confirmed, so agreed to test drive and if no issues identified by independent mechanic, to purchase. Downhill from there. Invoice had added tinted window charge and interior protection totaling additional 1200. I asked why it was added after a firm price was confirmed, that didn’t include those additions. Answer: it’s just easier to discuss in person. Pointed to the price agreed on as final and said it was deceitful to bait and switch. Answer: I did give you the final price of the car. These are charges for products ON and IN the car. Finance documents did not credit the 1,000.00 deposit. Had to request refund. Several pages of repairs needed given to me after I signed and put down pymt of 8K down. My FICO score was excellent the day before; I was told it was 590 when they ran it, so of course interest rate was 13%. Refused to replace floor mats, then agreed to fed ex 4 days ago but still not received, no tracking #. Repairs report said emissions test done; finance mgr said not in system and told me to go to get emissions and send to them and they would refund me. No Buyers Guide or detailed specs provided. Had to ask for after I got home. Incredibly stressful and draining experience. NEVER will I step back into that place. More

Wanted to purchase through Costco auto program. Had a car in mind, submitted application. Finance people never called me. I had to call the sales guy I was talking to to get to a finance representative who a in mind, submitted application. Finance people never called me. I had to call the sales guy I was talking to to get to a finance representative who aid he would call me back in a couple hours. Never called. Then I got a call from the sales guy saying the car is being showed later today. It was sold. Incompetent finance people. Just greedy sharks. I guess that’s why there are places like Carvana and Carmax so you don’t have to deal with xxxxxxxx like this. More