Nalley Lexus Roswell

Traditionally I dread the entire "Car Dealer" experience but Charles Cook and the entire team at Nalley Lexus were professional and engaging. What is usually an exhausting ordeal was just the op experience but Charles Cook and the entire team at Nalley Lexus were professional and engaging. What is usually an exhausting ordeal was just the opposite; plus I now own a quality car! More

I had two small (but very irritating) problems with my Lexus. I didn't have an appointment, and I arrived at the service dept. late in the day, not knowing if they would even see me. Joel went way beyon Lexus. I didn't have an appointment, and I arrived at the service dept. late in the day, not knowing if they would even see me. Joel went way beyond the call of duty by helping me get my car issues addressed (nail in tire which made it leak, and a faulty door handle). I was in and out of the dealership in less than 30 minutes -- all because of Joel. The great service at this particular dealership is one of the big reasons we've purchased 3 cars from them. More

My wife and I had for some time been thinking of purchasing a new car to replace our 2002 Lexus-not that we had a problem with it, but we were ready for another Lexus. We stopped in at Nalley Lexus purchasing a new car to replace our 2002 Lexus-not that we had a problem with it, but we were ready for another Lexus. We stopped in at Nalley Lexus and were greeted by Charles Cook. He was very friendly and was not the "pushly" sales type we have dealt with at other dealers. Our buying experence at Nalley was the best we have ever had purchasing a vehicle. I have confidence in the car, and I feel price was reasonable. More

Excellent service. We bought two cars from Mr. Johnnie Anderson. He is ne of the best salesperson we have ever met. The Whole experience is great! Anderson. He is ne of the best salesperson we have ever met. The Whole experience is great! More

My experience was AMAZING! I can't say enough about this dealership and the great company of professionals that helped me get my new Honda Accord. From the minute I stepped onto the lot, they made feel welc dealership and the great company of professionals that helped me get my new Honda Accord. From the minute I stepped onto the lot, they made feel welcome and comfortable with the whole buying process. When shopping for a car, you always feel like a sheep in a den of wolves; definitely not the case here! Lloyd was informative and kind in his whole sales approach, while the Finance Director,George, was extremely knowledgeable and equally as sensitive to my financial situation by structuring a deal that made me feel like I'd made a wise financial decision. Plenty of dealerships around the city could learn from the professional staff at Nalley Lexus. Had I know what I was in for, this dealership would have been my first and ONLY stop. Trust me, you've definitely earned a customer for years to come and I'll send everyone I know looking for a car in your direction. And by the way, the cookies are FABULOUS!!! More

Larry represents Lexus very well. He understands the product and shared his knowledge in a very positive fashion. We enjoyed working with him and would definitely work with Larry again in the future. product and shared his knowledge in a very positive fashion. We enjoyed working with him and would definitely work with Larry again in the future. More

Brandy has been my service adviser since I purchased the vehicle in 2006. She is friendly, professional and will take the time necessary to explain what was serviced on the vehicle and what I should be awa vehicle in 2006. She is friendly, professional and will take the time necessary to explain what was serviced on the vehicle and what I should be aware of, ie tire wear,brake wear. Since service is the reason I left another car manufacturer, she has made Nalley Lexus my choice of a dealer. All employees are eager to make your visit to Nalley a positive experience. More

I have always had great maintenance service at this dealership. On my most recent visit, my 1999 RX300 required more work and parts than the repair shop had originally estimated. The wheel bearing was dealership. On my most recent visit, my 1999 RX300 required more work and parts than the repair shop had originally estimated. The wheel bearing was stuck and no amount of soaking would loosen it. A new carrier sub-assy had to be ordered and I was not charged for it. Meanwhile, the maintenance service representative kept me well informed about what was being done and when it should be ready. Fortunately, I had a nice courtesy car to drive. Also, I receive a 10% discount because of the number of miles on my car. Great service! More

I had purchase a vehicle at Nalley of Roswell. I had no intentions of buying a Lexus. I met with the sales person Larry Guarcello. He showed me the IS250 Lexus Convertible. Larry did a superb job of convin intentions of buying a Lexus. I met with the sales person Larry Guarcello. He showed me the IS250 Lexus Convertible. Larry did a superb job of convincing me this was better than the other 2 vehicles that I was inquiring about. One in which I had planned on buying. I stated to him the only thing missing was a particular product. So out of the blue, Larry called me. He said I maybe able to get this product. A gentleman was buying the same vehicle and this product was an addition. So I was thinking this was a win win situation for Lexus and the 2 customers. Unfortunately, It wasn’t what I wanted. I was extremely unhappy. I brought this to Larry and the service centers attention. Well the dealerships stand was this was a deal that was made outside of Lexus. So this is where Chris Dastou the GM and I met and discussed. My 1st impression was I was going to walk out of here totally dissatisfied. I had my opinion and he had his. Even though he stood firmly behind his opinion. He was willing to work with me. He was very easy to talk to. He was very understanding of my situation. He was not able to refund my monies, but made other arrangements. I walked out of his office extremely happy. Bottom line I would recommend this dealership to anyone of my friends, family and associates. Chris and Larry showed professionalism and I will be back to buy another Lexus in the future. More

Larry has excellent knowledge on the features of the Lexus vehicles. He is not pushy. Very professional with customers and excellent follow through with his co-workers on the purchase of a vehicle. De Lexus vehicles. He is not pushy. Very professional with customers and excellent follow through with his co-workers on the purchase of a vehicle. Dependable follow up after purchase of vehicle. More