Nalley Lexus Roswell

Bob Hamilton is an outstanding human being and a trustworthy car salesman! I had been lied to by two other dealerships on the availability of the car that I wanted to purchase and I asked Bob to st trustworthy car salesman! I had been lied to by two other dealerships on the availability of the car that I wanted to purchase and I asked Bob to step in and find me the car I wanted. At that point, I told Bob I was pretty much done with Lexus...and if I did buy a Lexus product, it would only be through Bob Hamilton. True to his word, Bob was on the job! I received timely phone calls and emails informing me of the status of the search. I felt that Nalley Lexus of Roswell as well as Bob Hamilton cared that I got the car I was looking for. This was not a small purchase for me and the team made me feel special and important. Scott Unger from finance was outstanding...made the process seamless! I will recommend Nalley Lexus Roswell and the team of professionals that I know and have grown to trust to everyone I know! More

Outstanding experience friendly knowledgeable staff, fair pricing, quality product, good service. Jeremy did a great job of answering questions without be ing pushing. Finance group was open minded and liste pricing, quality product, good service. Jeremy did a great job of answering questions without be ing pushing. Finance group was open minded and listen to my viewpoints. More

The purchase was a great experience, from the time I walked in and met the receptionist to the final deal between the salesperson and I. I look forward to my next Lexus purchase in the near future, you walked in and met the receptionist to the final deal between the salesperson and I. I look forward to my next Lexus purchase in the near future, your facility will be first on my list. The sales person, Klaus Lenhard was the best, not pushy, very friendly, and informative. Oh yeah, loved the snack bar, definitely steps above the rest. More

Larry was very informative. His knowledge of the car was extensive. He made sure I knew exactly what I was buying. There was no pressure to buy. I really enjoyed dealing with Larry and look forward doing bu extensive. He made sure I knew exactly what I was buying. There was no pressure to buy. I really enjoyed dealing with Larry and look forward doing business with him next time I purchase a Lexus. More

Larry was fantastic to work with, he gave us great customer service. We would work with him again and recommend him to any of our friends. customer service. We would work with him again and recommend him to any of our friends. More

We shopped around quite a bit online and at several dealerships. We found this dealership most willing to work with us to see that we got the car that was best suited for us at the best price. dealerships. We found this dealership most willing to work with us to see that we got the car that was best suited for us at the best price. More

We were trying to buy AWD vehicle since the car would be driven mainly snowy area in different state. However AWD was really hard to get here in GA; thus, we even opted for traveling to some northern states driven mainly snowy area in different state. However AWD was really hard to get here in GA; thus, we even opted for traveling to some northern states and drive back. Unlike many others who just said "call me back when you want RWD instead", this dealer was eager to help. Though we lost some bargain power, I think we have gotten so-so okay deal not to mention that dealer took care of shipping cost. Mr. Hong was very professional and courteous through out the buying process. He even came to our house which is +20miles just to pick us up when the car was shipped. We were impressed and would highly recommend this dealer and dealership. More

I was really impressed with the quality of the service and customer service. This is my second experience buying a brand new car and this one was the best one. I will come back and will recommend to anyon and customer service. This is my second experience buying a brand new car and this one was the best one. I will come back and will recommend to anyone that wants to buy at the dealer. You pay a little bit more but you get a better car and customer services. More

We (my wife & I) have been going to this dealership for a while as we love the quality of the cars, the people and the service. The sales and service personnel are very knowledgeable, friendly and hel for a while as we love the quality of the cars, the people and the service. The sales and service personnel are very knowledgeable, friendly and helpful. We have had nothing but good experiences here. They have spoiled us. Love the new service lounge and very pleased with our assigned service consultant Will. We also have taken advantage of some of the owner events they have hosted, which is a nice touch. This is the 4th Lexus we have bought from Nalley Roswell and the third from Mike Keitchen. Mike & Nalley will continue to be our first stop when buying a car. More

Just a warning to anyone who wants to buy a Lexus at Nalley Lexus in Roswell. DON'T! They don't keep their promises. I was promised the referral money, I waited for awhile and decided to call Johnnie. Nalley Lexus in Roswell. DON'T! They don't keep their promises. I was promised the referral money, I waited for awhile and decided to call Johnnie. He said, "I don't remember telling you that." We argued for awhile and I got nothing out of it but a click. I decided to call the 1800 number for customer service, after telling the story to her all she can tell me was talk to the seller. I told her I don't want to talk to someone again that raised his voice and hung up on me. I called the Manager and told him that to tell his salesman (Johnnie) to just keep his money. I do not want it anymore, this is not just about the small amount of money but how poorly I was treated. And the horrible customer service! More